Description

"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment."
David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

The Telephone Interviewer's Handbook: How to Conduct Standardized Conversations

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£34.95

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Paperback / softback by Patricia A. Gwartney

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Short Description:

"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear... Read more

    Publisher: John Wiley & Sons Inc
    Publication Date: 18/05/2007
    ISBN13: 9780787986384, 978-0787986384
    ISBN10: 0787986380

    Number of Pages: 336

    Non Fiction , Business, Finance & Law

    Description

    "Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment."
    David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

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