Description
Book SynopsisThis book uses real-life examples and five key 'lenses' to highlight the importance of relationship building to effective organisations. It is for business practitioners, who will find it highly practical, as well as graduate students in fields as diverse as change management, leadership, organisational psychology, and organisational and human behaviour.
Trade Review'What the authors do quite successfully in this volume … is to explain how components of their relational proximity framework fit together with more ephemeral concepts such as trust, empathy, commitment and respect. This book has been many years in the making but arrives at just the right time.' Vincent Neate, Social Value and Intangibles Review
'The Relational Lens is a well-written book. It will appeal primarily to an applied and lay audience, but it references a good deal of psychological research. Its main contribution might be that it adds fuel to the burgeoning fire around the focus on interpersonal relationships in the organization. For this reason, it should be taken seriously by anyone who wants to understand the complexities of organizational life, relational life in particular.' Richard D. Harvey and Andrew Bleckman, PsycCRITIQUES
Table of ContentsIntroduction. The dark matter of organisations; 1. The value and importance of relationships; 2. Why organisations should think relationally; 3. How to measure relationships; 4. Directness - high touch organisation; 5. Continuity - connection across time; 6. Multiplexity - context for breadth; 7. Parity - power, balance, fairness; 8. Commonality - overlap of purpose; 9. What relational proximity builds; 10. Relationships between stakeholders; 11. Managing, measuring, reporting, regulating; Epilogue.
