Description
Book SynopsisDrive long-term business results by empowering every employee at every level to become a skilled and effective frontline decision maker
Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesnât come from the topâit comes from your employees on the front lines who interact with customers and can see and respond to the shifting landscape before anyone else.
The leaders whose organizations are best able to innovate solutions, win customers, and boost profits during this era of rapid change are the ones who realize that everyoneâfrom the CEO down to the frontline employeeâis a leader, capitalize on that knowledge, and use it to grow. In this book, Eric Strafel draws on 20 years of experience as a top executive at Fortune 500 companies to show you how to decentralize and democratize decision-making through every lev
