Description

Book Synopsis
In the realm of electronic resources everything runs smoothly - until suddenly, without warning, it doesn't. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem and take steps to reach a resolution.

Table of Contents
  • Preface
  • Chapter 1 Troubleshooting as Problem Solving
  • Chapter 2 The Access Chain
  • Chapter 3 Soliciting Problem Reports
  • Chapter 4 Diagnosing Access Issues
  • Chapter 5 Resolving Access Issues
  • Chapter 6 Common Access Issues and Examples
  • Chapter 7 Troubleshooting Workflows and Training
  • Chapter 8 Proactive Troubleshooting

    Conclusion

  • Index

    The Electronic Resources Troubleshooting Guide

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      A Paperback / softback by Holly Talbott, Ashley Zmau

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        Publisher: American Library Association
        Publication Date: Publication Date: 30/07/2020
        ISBN13: 9780838947647, 978-0838947647
        ISBN10: 0838947646
        Also in:
        Not Just Books Stationery

        Description

        Book Synopsis
        In the realm of electronic resources everything runs smoothly - until suddenly, without warning, it doesn't. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem and take steps to reach a resolution.

        Table of Contents
        • Preface
        • Chapter 1 Troubleshooting as Problem Solving
        • Chapter 2 The Access Chain
        • Chapter 3 Soliciting Problem Reports
        • Chapter 4 Diagnosing Access Issues
        • Chapter 5 Resolving Access Issues
        • Chapter 6 Common Access Issues and Examples
        • Chapter 7 Troubleshooting Workflows and Training
        • Chapter 8 Proactive Troubleshooting

          Conclusion

        • Index

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