Description

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.

  • Shows leaders how their digital implementations will make them more Amazon-like
  • Helps you deliver recurring revenue
  • Shows you how to embrace customer retention
  • Demonstrates the importance of "churning" less

Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.

The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift

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£19.80

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RRP: £22.00 You save £2.20 (10%)
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Hardback by Nick Mehta , Allison Pickens

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Short Description:

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next... Read more

    Publisher: John Wiley & Sons Inc
    Publication Date: 29/06/2020
    ISBN13: 9781119572763, 978-1119572763
    ISBN10: 1119572762

    Number of Pages: 384

    Non Fiction , Business, Finance & Law

    • Tell a unique detail about this product5

    Description

    If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

    The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.

    • Shows leaders how their digital implementations will make them more Amazon-like
    • Helps you deliver recurring revenue
    • Shows you how to embrace customer retention
    • Demonstrates the importance of "churning" less

    Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.

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