Description

A practical guide for providing exceptional client service

Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.

Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients.

It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers

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Hardback by Robert Solomon , Ian Schafer

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A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an... Read more

    Publisher: John Wiley & Sons Inc
    Publication Date: 22/04/2016
    ISBN13: 9781119227823, 978-1119227823
    ISBN10: 1119227828

    Number of Pages: 288

    Non Fiction , Business, Finance & Law

    Description

    A practical guide for providing exceptional client service

    Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.

    Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients.

    It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

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