Description
Book SynopsisWhat will you do…
- if colleagues covertly or overtly break protocols?
- if you need to give constructive feedback?
- if need to ask for help from these colleagues or seek alternative teachers?
- if you need to take the necessary time to follow protocols, but more experienced colleagues do not follow them or support you in your efforts?
Explore all of the critical ways your ability to communicate successfully can positively impact not only nurse-client, nurse-family, and colleague-colleague relationships, but also your ability to make the work environment less stressful and to manage professional and personal challenges, even in a world still reeling from the impact of the pandemic.
Step by step, you’ll build the essential communication skills you need, with an emphasis on developing the emotional intelligence necessary to speak assertively and listen respectfully in the high-stakes, high-pressure environments where nurses work.
Five Stars!! Every nurse needs to read this!!!!!!!!“I was lacking in some essential communication skills and didn't know it until I read this book. It's easy to follow. I recommend this book to all of my coworkers. Highly recommend!!!”—Online Reviewer
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New! 4-color, contemporary design
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New! “Confident Voices: On Resilience” helps entry level nurses who are joining a workforce that is traumatized and/or burned out.
- Considers all aspects of communication, including emotional intelligence, group dynamics, organizational development, complex adaptive systems, and more.
- Focuses on self-awareness, self-esteem, and respect for others.
- Addresses real-world stressors, challenges, and workplace issues, bridging the gap between academia and professional nursing practice.
- Features case studies that use brief vignettes to explore a range of scenarios, followed by discussion questions.
Table of Contents
- I.Developing Successful Nurse Communication
- 1.Communication and Behavior
- 2.Emotional Intelligence
- 3.Respectful and Effective Listening
- 4.Assertiveness
- II.Why Successful Nurse Communication is Critical
- 5.Patient Safety
- 6.Patient Experience
- 7.Respectful Workplaces
- 8.Managing Stress and Strategies for Self-Care
- III.Organizations and Successful Nurse Communication
- 9.Understanding Organizational Culture
- 10.Collaboration and Team Development
- 11.Complex Adaptive Systems
- 12.Change Agents, Quality Improvement, and the Learning Organization
- IV.Successful Nurse Communication in Action
- 13.Diversity, Inclusion, and Dignity
- 14.Health Information Technology and Digital Communication
- 15.Preparing for Leadership
- Epilogue: From Theory to Practice
