Description

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.

Presenting Service: The Ultimate Guide for the Foodservice Professional

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£100.00

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Paperback / softback by Lendal H. Kotschevar , Valentino Luciani

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Short Description:

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are... Read more

    Publisher: John Wiley & Sons Inc
    Publication Date: 19/05/2006
    ISBN13: 9780471475781, 978-0471475781
    ISBN10: 0471475785

    Number of Pages: 272

    Non Fiction , Food & Drink

    Description

    Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.

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