Description
A practical resource that provides keys to improved patientprovider communication in healthcareEngages its readers not only on an intellectual level but also on an emotional one. This is a must read for everyone in the healthcare field and also for those involved in any form of caregiving. Natacha has written an inspiring book!George Kohlrieser, PhD, Distinguished Professor of Leadership and Organizational BehaviorPatient-Centered Communication: The Seven Keys to Connecting with Patients by Natacha J. Moreno supports and enhances caring communication and empathetic dialogue between providers and patients, an extremely important topic that exemplifies excellence in medical practice. The book focuses on seven essential components which form the foundation of compassionate communication. These are mindfulness, intention to bond, positive body language, empathetic vocal tone, attending to the patient's state and perspective, and listening with the heart and mind. The chapters provide instr
