Description

Book Synopsis
This text aims to provide students with the key concepts of organizational behaviour and improve on existing texts by providing a contemporary perspective on current models and ideas specifically for the hospitality industry.

Table of Contents
Ways of Seeing Organizations.

Ways of Seeing Hospitality Organizations.

The Many Faces of Culture.

Motivation, Job Performance and Job Satisfaction.

Groups and Leading Groups.

Designing Jobs and Organizational Structures.

Managers and Their Roles.

Serving Customers.

The Wider Environment.

Into the Future.

Bibliography.

Index.

Organizational Behaviour in Hotels An

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    A Paperback / softback by Yvonne Guerrier

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      Book details

      Publisher John Wiley & Sons Inc
      Published 25 June 1999
      ISBN-13 9780471986508
      978-0471986508
      ISBN-10 047198650X
      Also in:
      Organizational theory and behaviour Travel and holiday Travel guides: hotel guides

      Description

      Book Synopsis
      This text aims to provide students with the key concepts of organizational behaviour and improve on existing texts by providing a contemporary perspective on current models and ideas specifically for the hospitality industry.

      Table of Contents
      Ways of Seeing Organizations.

      Ways of Seeing Hospitality Organizations.

      The Many Faces of Culture.

      Motivation, Job Performance and Job Satisfaction.

      Groups and Leading Groups.

      Designing Jobs and Organizational Structures.

      Managers and Their Roles.

      Serving Customers.

      The Wider Environment.

      Into the Future.

      Bibliography.

      Index.

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