Description
Book SynopsisOptimizing Organization Design offers a comprehensive resource and valued guide for anyone interested in improving organization performance.
Table of ContentsList of Research Studies xi
Acknowledgments xiii
Introduction xix
1 Why Organization Design Matters 1
Employee Satisfaction 2
Customer Satisfaction 5
Financial Performance 6
Competitive Advantage 7
Significant Return on Investment 8
Foundation of Strategy Implementation 9
Foundation of Human Resources Management 10
Client Experience 12
Research Support 13
Special Topics 15
Conclusion 18
2 Organization Design Assessment 20
Organization Systems Functioning Model 23
Organization Systems Change Model 28
Organization Alignment Model 29
Vertical Alignment of Positions 32
Functional Alignment of Positions 58
Aligning Accountabilities and Authorities 73
Aligning People with Positions 103
Aligning Deliverables 112
Aligning Tasks 126
Organization Design Principles 135
Conclusion 136
3 Organization Design Implementation 138
Objectives of an Organization Design
Implementation 140
Organization Design Implementation Components Model 141
Organization Design Implementation Process Model 150
Organization Design Implementation Principles 155
Strengthening the Organization Design Implementation 157
Internal-External Team Approach 160
Conclusion 162
4 An Overview of the Process 164
Initial Discussion, Proposal, and Contract 165
Assessment, Report, and Meetings 167
Implementation 172
Sustainment 174
5 Additional Topics of Importance 175
The Role of the Board 175
Project Management 184
Process Management 189
Compensation 192
6 A Call to Action 195
Appendix A: Client Experience 201
Appendix B: Research 225
Appendix C: Case Studies 362
Allstate Insurance Case Study 363
Canadian Pacific Case Study 377
Capital Power Case Study 390
Royal Ottawa Health Care Group Case Study 404
Glossary 417
References 430
About the Author 440
Index 441
