Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

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Hardback by Ronald J. Baker Short Description:

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the... Read more

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Publisher: John Wiley & Sons Inc
Publication Date: 17/10/2006
ISBN13: 9780471752943, 978-0471752943
ISBN10: 0471752940

Number of Pages: 208

Non Fiction , Business, Finance & Law