Description
Book SynopsisProvide organized, efficient, relevant consulting with lasting value Maximizing the Value of Consulting is an indispensable, practical guide for managing, measuring, and delivering the results that make internal and external consulting a lasting value to clients and the company. Sponsored by the ROI Institute and the Association of Internal Management Consultants, this book provides a roadmap to relevance for consultants operating in the increasingly fast-paced, changing, dynamic environment. Readers will learn how to use resources properly and manage the investment efficiently, while truly connecting to the business, securing appropriate levels of commitment, and providing adequate levels of support. Detailed coverage includes guidance toward calculating the value of consulting in terms that executives understand, including business impact and ROI, and using the appropriate tools to show how things are working throughout the process.
Whether organizations are
Table of Contents
About the Authors ix
Acknowledgments xv
Preface xix
Chapter 1 The Role and Importance of Internal and External Consulting 1
Chapter 2 Organizing the Consulting Practice to Deliver Value 37
Chapter 3 Managing the Consulting Practice to Deliver Value 81
Chapter 4 Controlling Costs and Enhancing Value 117
Chapter 5 Utilizing the Consulting Scorecard for the Practice 153
Chapter 6 A Logical Approach to Measure Impact and ROI for Projects 175
Chapter 7 Developing Powerful Objectives at Multiple Levels 217
Chapter 8 Aligning Projects to the Business 233
Chapter 9 Planning the Evaluation 253
Chapter 10 Methods of Data Collection 269
Chapter 11 Data Collection at All Four Levels 315
Chapter 12 Isolating the Effects of Consulting 341
Chapter 13 Converting Data to Money 371
Chapter 14 Tabulating Project Costs and Calculating ROI 409
Chapter 15 Reporting Results to Key Audiences 439
Chapter 16 Call to Action 479
Notes 485
Index 489
