Description
Book SynopsisCommunication skills are fundamental to effective social work practice.
Accessible and easy-to-read, Mastering Communication in Social Work is designed to help you develop these essential skills. It explores the basics of how communication works, the factors that influence how effectively you attend to and convey information, and how you can improve your communication. Particular attention is given to the challenges posed by difficult clients and the cultural dimensions of communication. Gast and Bailey put forward a reflective model for practice designed help you break bad habits and develop a wider repertoire of communication behaviours. Practice vignettes and exercises for the reader are included throughout.
This book is essential reading for social work students, practitioners, managers, practice teachers and assessors, and trainers, as well as those in allied professions.
Trade ReviewI'm delighted to see a series that is accessible and that deals with the knowledge and skills needed to work creatively with the everyday concerns and complex issues encountered in direct social work practice. This series offers indispensable coverage of key issues. -- Pamela Trevithick, Visiting Professor in Social Work, Buckinghamshire New University, UK
This engaging text provides qualifying and post qualifying social work students with an illuminating framework for developing and sustaining effective communication skills for social work practice. -- Professor Gillian Ruch, Department of Social Work and Social Care, University of Sussex.
An invaluable resource for qualifying students and more experienced practitioners alike. -- Brian Littlechild, Professor of Social Work, School of Health and Social Work, University of Hertfordshire
Table of ContentsIntroduction. 1. The Principles of Social Work Communication. 2. How Communication Works. 3. Diversity in Communication. 4. Communication where there is resistance or reluctance. 5. 'Doing' communication: a new approach to changing how we improve practice. References. Index.
