Description

Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation.
This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. The chapters cover:

  • current health and safety concerns
  • risk assessment procedure
  • the business case
  • taking action to solve interpersonal conflict
  • communication skills and training
  • support to be expected from the organization.

Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. Readership: This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.

Managing Stress and Conflict in Libraries

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£59.95

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Paperback / softback by Sheila Pantry

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Short Description:

Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization... Read more

    Publisher: Facet Publishing
    Publication Date: 15/06/2007
    ISBN13: 9781856046138, 978-1856046138
    ISBN10: 1856046133

    Number of Pages: 160

    Non Fiction , Dictionaries, Reference & Language

    Description

    Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation.
    This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. The chapters cover:

    • current health and safety concerns
    • risk assessment procedure
    • the business case
    • taking action to solve interpersonal conflict
    • communication skills and training
    • support to be expected from the organization.

    Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. Readership: This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.

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