Description
Book SynopsisWith the moves toward globalisation, outsourcing, and the rise of the knowledge-worker workforce, the internal and external environments of high technology enterprise have changed radically. As a consequence, the role and function of the contemporary manager have changed as well.
Trade Review"…the authors managed to describe all major aspects on which quality can be built. I use this book as a 'bible' for organizational renewal." (
IIE Transactions on Operations Engineering)
Table of ContentsIntroduction.
PART I: A SYSTEMIC APPROACH TO ORGANIZATIONAL TRANSFORMATION.
Chapter 1. A Systems View Of Organization.
Chapter 2. Systems: A General Concept.
Chapter 3. The Total Continuous Process of Improvement and Innovation (TCPI?) Marco System.
PART II: MANAGING A KNOWLEDGE-BASED ORGANIZATON.
Chapter 4. Organizational Learning.
Chapter 5. Systemic Problem Solving (SPS) as an Effective Way of Learning.
Chapter 6. Knowledge-Based Innovation.
Chapter 7. Knowledge Managers and Knowledge Workers.
Chapter 8. Knowledge Transfer and Knowledge Management.
PART III: MANAGING IN A GLOBAL ENVIRONMENT.
Chapter 9. On the Road to Globalization.
Chapter 10. Managing Mergers, Acquisitions, and Other Strategic Alliances.
Chapter 11. Globalization and Culture.
PART IV: SOME ASPECTS OF MANAGING QUALITY.
Chapter 12. Some Fundamental Concepts of Managing Quality.
Chapter 13. Managing Variation: A Requisite for Quality.
Chapter 14. Some Major Quality Initiatives.
Chapter 15. Achieving High Quality Through Transformational Changes.
PART V: RESHAPING THE ORGANIZATIONAL CULTURE.
Chapter 16. The System of the Organizational Culture.
Chapter 17. Managing the Core of the Organizational System.
Chapter 18. Values, Behavioral Standards, and Business Ethics.
Chapter 19. Symbols, Symbolic Actions, and Metaphors.
Chapter 20. Understanding an Organization's Behavior.
