Description

Management and Leadership Innovations, vol. 38 of Advances in Librarianship presents techniques, cases and theoretical papers on how libraries and other non-profit organizations can achieve sustainability through application of the UN's Agenda 21, how to interview candidates through non-traditional and interactive processes to assess 'soft skills' needed to join a team, how a model was developed to ensure successful school libraries, and how academic libraries can provide leadership in sustaining and preserving their surrounding communities' history and culture. It also offers chapters on the utility of gossip in management, how to provide mindful leadership within an organization, and how to identify and manage levels of stress and burnout. The volume presents a case study of how a library altered the skill sets of subject librarians to function in teams using a matrix approach in order to better serve clients. Another innovation is represented by a chapter on staff development and service through participation in a community of practice. Also included is a chapter on service design a relatively new concept of service design which is critical in improving user/customer satisfaction and patronage.

Management And Leadership Innovations

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Hardback by Anne Woodsworth , W. David Penniman

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Management and Leadership Innovations, vol. 38 of Advances in Librarianship presents techniques, cases and theoretical papers on how libraries and... Read more

    Publisher: Emerald Publishing Limited
    Publication Date: 04/06/2014
    ISBN13: 9781783504695, 978-1783504695
    ISBN10: 1783504692

    Number of Pages: 320

    Non Fiction , Dictionaries, Reference & Language

    Description

    Management and Leadership Innovations, vol. 38 of Advances in Librarianship presents techniques, cases and theoretical papers on how libraries and other non-profit organizations can achieve sustainability through application of the UN's Agenda 21, how to interview candidates through non-traditional and interactive processes to assess 'soft skills' needed to join a team, how a model was developed to ensure successful school libraries, and how academic libraries can provide leadership in sustaining and preserving their surrounding communities' history and culture. It also offers chapters on the utility of gossip in management, how to provide mindful leadership within an organization, and how to identify and manage levels of stress and burnout. The volume presents a case study of how a library altered the skill sets of subject librarians to function in teams using a matrix approach in order to better serve clients. Another innovation is represented by a chapter on staff development and service through participation in a community of practice. Also included is a chapter on service design a relatively new concept of service design which is critical in improving user/customer satisfaction and patronage.

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