Description
Book SynopsisEmma Weber is the Founder and Director of Lever Learning. A recognised authority on the subject of transfer of learning, she created the Turning Learning into Action methodology, established to help organizations and their employees create business results by converting learning to effective action back on the job.
Dr. Patti Phillips is President and CEO of the ROI Institute, Inc. She has implemented ROI in private and public sector organizations around the world, and has conducted ROI impact studies on programmes such as leadership development, sales, new hire orientation, and human performance improvement programmes.
Dr Jack J. Phillips is a world-renowned expert on accountability, measurement and evaluation, providing consulting services for Fortune 500 companies and major global organizations. His expertise in measurement and evaluation is based on more than twenty-seven years of corporate experience in the aerospace, textile, construction materials and banking
Trade Review"A great combination of practical advice, real-world experience and solid theoretical underpinning,
Making Change Work provides the vital bridge between L&D practice and the behavioural change that ensures business impact." * Donald H Taylor, Chairman, Learning and Performance Institute *
"The cost of not getting change right is enormous - competitive cost, social cost, emotional cost and more. This book builds on the authors' earlier work and explores the way a structured approach can vastly increase the opportunity of getting change right." * Charles Jennings, 70:20:10 Institute *
Table of Contents
- Section - 01: Why change?;
- Chapter - 01: The need for results from change;
- Chapter - 02: Business alignment: The V Model;
- Chapter - 03: Current failures of behavioural change;
- Section - 02: TLA process and theory;
- Chapter - 04: The TLA process and applications;
- Chapter - 05: Preparation;
- Chapter - 06: ACTION conversation;
- Section - 03: Evaluation;
- Chapter - 07: Evaluation planning;
- Chapter - 08: Data collection;
- Chapter - 09: Data analysis;
- Chapter - 10: Reporting results;
- Section - 04: TLA in practice;
- Chapter - 11: Making TLA work: Skill set;
- Chapter - 12: Making TLA work: Guiding the conversations;
- Chapter - 13: How to roll out TLA in line with the alignment model;
- Chapter - 14: Case study: UNSW Innovations at UNSW Australia;
- Chapter - 15: Case study: Successfully managing a mature workforce
