Jody
Table of Contents
Acknowledgments xiii
About the Author xv
Introduction The Essentials of Leading Change Step-by-Step 1
Step One Determining Your Change Strategy—and Making Your Plan 11
Tactics 13
Essential Elements 13
Common Mistakes to Avoid 17
Tool: Strategy/Action Aligner 18
Tales 20
Step Two Assessing Readiness—Where You Are Isn’t Necessarily Where They Are 23
Tactics 25
Essential Elements 25
Common Mistakes to Avoid 28
Tool: Readiness Rubrics 30
Tales 44
Step Three Analyzing the Stakeholders—Who Cares? Why? and What Can They Do About It? 51
Tactics 53
Essential Elements 53
Common Mistakes to Avoid 58
Tool: Stakeholder Strategizer 59
Tales 64
Step Four Minimizing Resistance—While Maximizing Your Tolerance for It 69
Tactics 71
Types of Resistance 71
Essential Elements 72
Common Mistakes to Avoid 74
Tool: Resistance Reducer 77
Tales 84
Step Five Securing a Small, Early Win—Turning the Tide Toward the Results You Want 89
Tactics 91
Essential Elements 91
Common Mistakes to Avoid 93
Tool: Early Win Wonder 94
Tales 97
Step Six Engaging the Key Players in Planning—Achieving Collaboration Without Disintegration 101
Tactics 103
Essential Elements 103
Common Mistakes to Avoid 105
Tool: Collaborative Planning Parameters 108
Action Planning Sheet 113
Tales 116
Step Seven Scaling and Sustaining—or All Your Effort Will Be for Naught 123
Tactics 125
Essential Elements 127
Common Mistakes to Avoid 131
Tool: Scale and Sustainability Score Sheet 133
Tales 142
Step Eight Monitoring and Continuously Improving—Taking Advantage of the Changes You Will Encounter 147
Tactics 149
Essential Elements 149
Common Mistakes to Avoid 151
Tool: The 3 R’s: Review, Revise, Repeat 153
Tales 155
Conclusion Using the Tactics and Tools to Make a Real Difference 159
Appendix Sample Completed Tools 165
Index 197
