Description
Master the skills you need to communicate effectively in the health care setting! Interpersonal Relationships: Professional Communication Skills for Nurses, 9th Edition shows how you can interact with patients, families, and the health care team in ways that are professional, honest, empathetic, and knowledgeable. A clear guide to essential competencies, this book covers relationship skills, health promotion, patients with special communication needs, and interprofessional communication. Case examples make it easier to apply communication theories to real-life practice. New to this edition are Next Generation NCLEX® (NGN)-style case studies and a new chapter on managing personal stress. Written by noted educator Kathleen Underman Boggs, this reference is a two-time winner of the American Journal of Nursing Book of the Year award. Integrated holistic health approach focuses on patient-centered communication and the entire health experience, which requires a fresh perspective and a higher level of patient and family involvement. Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication. Learning features in each chapter include objectives, basic concepts, and clinical application, all connected by case examples and a relevant research study or analysis of multiple studies. Case examples help you learn to develop empathy for clients' perspectives and needs. Simulation exercises offer an opportunity to practice, observe, and critically evaluate your professional communication skills in a safe learning environment. Evidence-Based Practice boxes summarize research findings related to the chapter topic Ethical Dilemma boxes help you understand key ethical concepts. Chapters on communication across the lifespan focus on the communication needs of children, older adults, patients with communication deficits, patients in end-of-life care, and others. Coverage of Quality & Safety Education for Nurses (QSEN) competencies focuses on the skills, knowledge, and abilities needed for patient-centered care. NEW! Next Generation NCLEX®-style case studies apply concepts to realistic scenarios. NEW! Intrapersonal Communication to Self-Manage Stress and Promote Nurse Wellness chapter introduces self-communication and specific self-management strategies. NEW! Updated content links concepts to current issues and best practices, and reflects national and global clinical guidelines as well as a new understanding of patient-centered communication, collaborative interprofessional communication, and team-based approaches. NEW! Updated chapters on interprofessional collaboration and teamwork highlight a team-based model of health care, with patients, providers, and families working together.
