Description



Table of Contents
CONTENTS

Preface

Acknowledgments

PART ONE: A FRAMEWORK FOR INTERNAL KNOWLEDGE TRANSFER


  2. Definitions of Knowledge and Knowledge Management
  3. KM in Action -- The Transfer of Best Practices
  4. The Barriers to Internal Transfer
  5. A Model for Best Practice Transfer


PART TWO: THE THREE VALUE PROPOSITIONS


  2. Find Your Value Proposition
  3. Customer Intimacy
  4. Product-to-Market Excellence
  5. Achieving Operational Excellence


PART THREE: THE FOUR ENABLERS OF TRANSFER


  2. Culture, the Unseen Hand
  3. Using Information Technology to Support
  4. Knowledge Transfer
  5. Creating the Knowledge Infrastructure
  6. Measuring the Impact of Transfer


PART FOUR: REPORTS FROM THE FRONT LINES: PIONEER CASE STUDIES


  2. The View from the Top
  3. Buckman Laboratories: Empowered by K'Netix®
  4. TI's Best Practice Sharing Engine
  5. Becoming a "Knowledge Bank
  6. Sequent Computer's Knowledge "Slingshot"


PART FIVE: THE FOUR-PHASE PROCESS: OR "WHAT DO I DO ON MONDAY MORNING?"


  2. Plan, Assess, and Prepare: Phase 1
  3. Designing the Transfer Project: Phase 2
  4. Implementation: Phase 3
  5. Transition and Scale-Up: Phase 4


PART SIX: CONCLUSION


  2. Enduring Principles


Appendix

The Knowledge Management Assessment Tool (KMAT)©

References

Index

If Only We Knew What We Know

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A Paperback by C. Jackson Grayson, Carla O'dell

15 in stock


    View other formats and editions of If Only We Knew What We Know by C. Jackson Grayson

    Publisher:
    Publication Date: 5/9/2012 12:00:00 AM
    ISBN13: 9781451697575, 978-1451697575
    ISBN10: 1451697570
    Also in:
    Economics Industry and industrial studies

    Description



    Table of Contents
    CONTENTS

    Preface

    Acknowledgments

    PART ONE: A FRAMEWORK FOR INTERNAL KNOWLEDGE TRANSFER


    2. Definitions of Knowledge and Knowledge Management
    3. KM in Action -- The Transfer of Best Practices
    4. The Barriers to Internal Transfer
    5. A Model for Best Practice Transfer


    PART TWO: THE THREE VALUE PROPOSITIONS


    2. Find Your Value Proposition
    3. Customer Intimacy
    4. Product-to-Market Excellence
    5. Achieving Operational Excellence


    PART THREE: THE FOUR ENABLERS OF TRANSFER


    2. Culture, the Unseen Hand
    3. Using Information Technology to Support
    4. Knowledge Transfer
    5. Creating the Knowledge Infrastructure
    6. Measuring the Impact of Transfer


    PART FOUR: REPORTS FROM THE FRONT LINES: PIONEER CASE STUDIES


    2. The View from the Top
    3. Buckman Laboratories: Empowered by K'Netix®
    4. TI's Best Practice Sharing Engine
    5. Becoming a "Knowledge Bank
    6. Sequent Computer's Knowledge "Slingshot"


    PART FIVE: THE FOUR-PHASE PROCESS: OR "WHAT DO I DO ON MONDAY MORNING?"


    2. Plan, Assess, and Prepare: Phase 1
    3. Designing the Transfer Project: Phase 2
    4. Implementation: Phase 3
    5. Transition and Scale-Up: Phase 4


    PART SIX: CONCLUSION


    2. Enduring Principles


    Appendix

    The Knowledge Management Assessment Tool (KMAT)©

    References

    Index

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