Description
Book SynopsisWayne Clarke is Founding Partner of both the Global Growth Institute and the World Class Manager online programme. He
has provided leadership guidance to over 700 CEOs and 25,000 managers across the world and has been recognized as one of the "Top 10 most influential thinkers" by
HR Magazine. He is also a visiting lecture on the MBA and International Business Masters programme at Bayes Business School. As a consultant, he has worked with major organizations such as the BBC, the UN, HSBC and UCL. Wayne is based in London, UK.
Table of Contents
- Chapter - 00: Preface;
- Chapter - 01: Introduction;
- Chapter - 02: How to be a 21st century manager;
- Chapter - 03: Great goal setting;
- Chapter - 04: View from the top: 21st century leadership;
- Chapter - 05: Inspiring appraisals;
- Chapter - 06: Optimizing your time;
- Chapter - 07: Improving communications;
- Chapter - 08: View from the top: goal setting as a strategic lever;
- Chapter - 09: Better meetings for better results;
- Chapter - 10: The importance of understanding your customer;
- Chapter - 11: How to create a standout team;
- Chapter - 12: View from the top - Delighting your customer;
- Chapter - 13: Developing you, developing your team;
- Chapter - 14: Managing up;
- Chapter - 15: Presenting with presences;
- Chapter - 16: View from the top - World class management in a family business;
- Chapter - 17: How to become a strategic leader;
- Chapter - 18: Conclusion
