Description
Book SynopsisThe focus of Volume 17 of Research on Emotion in Organizations is on how negative emotions at work can be intense due to a myriad of reasons including feelings of failure, rejection, job insecurity, stressful work demands and poor coping strategies.
The chapters in this book address some of the more frequent and vexing problems and resulting negative emotions that can occur at work. Many of these chapters explore relatively under-researched topics, and thus the potential for their future impact on research is enormous. Many of these topics are under-researched despite the emotions they address having a major impact on people’s lives.
With an emphasis on negative emotions, coping strategies, emotional regulation, emotional labor, management and leadership, chapter authors detail a wide-ranging set of means to ameliorate negative emotions in organizational settings. These solutions, based on state-of the-art research, will be of immense help to workers and leaders as they face the challenges of the modern workplace. In addition, they should help guide human resource management training and development programs.
Table of ContentsPart I - Negative Emotions and Coping Strategies
Chapter 1. The Emotions of Failure in Organizational Life; Roy K. Smollan and Smita Singh
Chapter 2. Exploring the Emotional Experiences and Coping Strategies of Sustainability Change Agents; Sally V. Russell and Stephanie Victoria
Chapter 3. Can Social Rejection Change Employees' Value Priorities? The Mediating Roles of Emotional Distress and Emotional Numbness; Mahsa Amirzadeh, Neal M. Ashkanasy, Hamidreza Harati, Justin P. Brienza, and Roy F. Baumeister
Chapter 4. Job Insecurity, Emotional Skills, Workplace Emotional Reactions, and Decision-Making Behaviors; Peter J. Jordan, Neal M. Ashkanasy, and Sandra A. Lawrence
Part II - Emotional Regulation and Emotional Labor
Chapter 5. "Discretion Remains the Rule": A Multi-level Study of Emotional Requirements in A Public Hospital; Rebecca Dickason
Chapter 6. Emotional Labor Work Attributes and Emotional Labor Climate: Toward Contextualizing the Study of Emotional Labor; Andrea Fischbach and Benjamin Schneider
Chapter 7. Unfulfilled Entitlement Beliefs and Employee's Emotion Regulation Motives and Job Satisfaction: A Conceptual Model; Dan H. Langerud, Peter J. Jordan, Matthew J. Xerri, and Amanda Biggs
Chapter 8. Receiver’s Experience of and Response to Anger in the Workplace; Kathryn E. Moura, Ashlea C. Troth, and Peter J. Jordan
Part III - Managers and Leaders
Chapter 9. Supervisor Family Support and Job Performance: Effects of Demand, Conflict, Balance, and Attitude; A K M Mominul Haque Talukder
Chapter 10. How Supervisors’ Compassionate but Unethical Behavior Impacts Subordinates’ Unethical Behavior: A Sensemaking Process; Hongguo Wei, Shaobing Li, and Yunxia Zhu
Chapter 11. The What and How of Positive Feedback: A Review and Experimental Study of Positive Feedback ‘Best-Practices’; Elena Svetieva and Paulo N. Lopes
Part IV: Conclusions
Chapter 12. Solutions to Negative Emotions; Ronald H. Humphrey, Neal M. Ashkanasy, and Ashlea C. Troth
