Description

Book Synopsis
Pat Wellington is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness. With over 20 years' experience she has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. She is also the author of Effective Customer Care, published by Kogan Page.

Table of Contents
    • Chapter - 00: Preface;
    • Chapter - 01: Leadership;
    • Chapter - 02: Growing your Business from Start-Up;
    • Chapter - 03: The Management Side of Building your Business;
    • Chapter - 04: Recruiting Talent;
    • Chapter - 05: Holistic Management;
    • Chapter - 06: The Power of Motivation;
    • Chapter - 07: Performance Management;
    • Chapter - 08: Recognition and Rewarding Performance;
    • Chapter - 09: Creating a Learning Environment;
    • Chapter - 10: Proactive Conflict Management;
    • Chapter - 11: Problem Solving through Project Management;
    • Chapter - 12: Developing your Company and Implementing Change;
    • Chapter - 13: Summary

Effective People Management

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    A Paperback / softback by Pat Wellington

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      Book details

      Publisher Kogan Page
      Imprint Kogan Page Ltd
      Published 3 August 2017
      ISBN-13 9780749480820
      978-0749480820
      ISBN-10 0749480823
      Also in:
      Management: leadership and motivation

      Description

      Book Synopsis
      Pat Wellington is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness. With over 20 years' experience she has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. She is also the author of Effective Customer Care, published by Kogan Page.

      Table of Contents
        • Chapter - 00: Preface;
        • Chapter - 01: Leadership;
        • Chapter - 02: Growing your Business from Start-Up;
        • Chapter - 03: The Management Side of Building your Business;
        • Chapter - 04: Recruiting Talent;
        • Chapter - 05: Holistic Management;
        • Chapter - 06: The Power of Motivation;
        • Chapter - 07: Performance Management;
        • Chapter - 08: Recognition and Rewarding Performance;
        • Chapter - 09: Creating a Learning Environment;
        • Chapter - 10: Proactive Conflict Management;
        • Chapter - 11: Problem Solving through Project Management;
        • Chapter - 12: Developing your Company and Implementing Change;
        • Chapter - 13: Summary

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