Developments in the Call Centre Industry: Analysis, Changes and Challenges

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Hardback by Julia Connell , John Burgess Short Description:

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to... Read more

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Publisher: Taylor & Francis Ltd
Publication Date: 15/06/2006
ISBN13: 9780415357029, 978-0415357029
ISBN10: 0415357020

Number of Pages: 224

Non Fiction , Business, Finance & Law