Description

Book Synopsis
Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, third edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high quality care. Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes. To improve medication use and patient outcomes, pharmacists need skill in building these relationships.

Key Features:
  • 15 chapters from the second edition covering key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, managing conflict, dealing with angry patients, and helping patients accept the behavior changes needed to manage their illness.
  • A new chapter on communicating about sensitive medical issues (e.g., depression, erectile dysfunction) and a second new chapter on communicating with patients who have literacy limitations.
  • A detailed patient counseling checklist to help pharmacists with the timing and organization of the information they provide to patients and the information they receive from patients.
  • Dozens of examples of good and bad pharmacist–patient and pharmacist– physician dialogues.
  • Questions for reflection at the end of each chapter.


Table of Contents
  • Introduction.
  • 1. Caring, Covenants, Codes, and Commitment
  • 2. Developing the Relationship
  • 3. Choosing to See Patients as People
  • 4. Listening and Empathic Responding
  • 5. Patient Counseling
  • 6. Managing the Angry Patient
  • 7. Assertiveness
  • 8. Conflict Management
  • 9. Helping Patients with Change
  • 10. Interacting with Physicians
  • 11. Supportive Communication
  • 12. Choosing an Appropriate Response
  • 13. Persuasive Communication
  • 14. Immediacy: How Word Choice and Nonverbal Cues Affect
  • the Relationship
  • 15. Cultural Competence
  • 16. Communicating about Sensitive Issues
  • 17. Communicating with Patients Who Have Literacy
  • Limitations
  • Index

Communication Skills for Pharmacists: Building

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    £48.60

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    RRP £54.00 – you save £5.40 (10%)

    Order before 4pm tomorrow for delivery by Wed 19 Aug 2026.

    A Paperback / softback by Bruce A Berger

    5 in stock

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      View other formats and editions of Communication Skills for Pharmacists: Building by Bruce A Berger

      Publisher: American Pharmacists Association
      Publication Date: Publication Date: 31/01/2009
      ISBN13: 9781582121321, 978-1582121321
      ISBN10: 158212132X
      Also in:
      Pharmacology Pharmacy / dispensing

      Description

      Book Synopsis
      Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, third edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high quality care. Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes. To improve medication use and patient outcomes, pharmacists need skill in building these relationships.

      Key Features:
      • 15 chapters from the second edition covering key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, managing conflict, dealing with angry patients, and helping patients accept the behavior changes needed to manage their illness.
      • A new chapter on communicating about sensitive medical issues (e.g., depression, erectile dysfunction) and a second new chapter on communicating with patients who have literacy limitations.
      • A detailed patient counseling checklist to help pharmacists with the timing and organization of the information they provide to patients and the information they receive from patients.
      • Dozens of examples of good and bad pharmacist–patient and pharmacist– physician dialogues.
      • Questions for reflection at the end of each chapter.


      Table of Contents
      • Introduction.
      • 1. Caring, Covenants, Codes, and Commitment
      • 2. Developing the Relationship
      • 3. Choosing to See Patients as People
      • 4. Listening and Empathic Responding
      • 5. Patient Counseling
      • 6. Managing the Angry Patient
      • 7. Assertiveness
      • 8. Conflict Management
      • 9. Helping Patients with Change
      • 10. Interacting with Physicians
      • 11. Supportive Communication
      • 12. Choosing an Appropriate Response
      • 13. Persuasive Communication
      • 14. Immediacy: How Word Choice and Nonverbal Cues Affect
      • the Relationship
      • 15. Cultural Competence
      • 16. Communicating about Sensitive Issues
      • 17. Communicating with Patients Who Have Literacy
      • Limitations
      • Index

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