Description
Book SynopsisPharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients’ health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential.
Communication & Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that arise in pharmacy settings. This book helps pharmacy technicians develop professional skills that are critical to the efficient operation of the pharmacy.
Key Features:
- Practical information is presented in a clear, reader-friendly format.
- Activities and real-world examples reinforce concepts.
- Includes discussion of key pharmacy issues and suggested readings.
Table of Contents
- Chapter 1. Introduction
- Chapter 2. Communication Skills
- Chapter 3. Customer Service
- Chapter 4. Working with Diverse Patient Populations
- Chapter 5. Professionalism and Ethics in the Workplace
- Chapter 6. Understanding and Applying HIPAA
- Chapter 7. Role of the Technician in Different Practice Settings
- Chapter 8. Third Party Issues
- Chapter 9. Maintaining Medication and Inventory Control
- Systems
- Chapter 10. Workflow Management
- Chapter 11. Staff Management
- Chapter 12. Team Building, Coaching, and Mentoring
- Chapter 13. Selected Issues Affecting Pharmacy Practice
- Bibliography
- Index
