Description
Book SynopsisIn a time of great upheaval for traditional workspaces around the globe,
Communicating at Work: Strategies for Success in Business and the Professions reminds students that practical communication skills and competencies endure and remain essential to finding success in the business world. The thirteenth edition of this well-respected title provides current research and real-world best practices to help students make ethical choices, develop cultural intelligence, navigate virtual environments, and enhance their business speaking and writing skills.
With Connect for Business Communication, students will have access to a suite of assessments and presentation tools to help them become successful and confident communicators in the workplace, including:
-
Video Capture powered by GoReact is the best way to give feedback on student presentations. It makes assigning and providing personalized feedback easy and it helps improve student outcomes an
Table of ContentsPreface
Part One: Basics of Business and Professional CommunicationStrategic Case: Sundown Bakery
1: Communicating at Work
2: Communication, Culture, and Work
Part Two: Personal SkillsStrategic Case: Omnicom Marketing
3: Listening
4: Verbal and Nonverbal Messages
5: Interpersonal Skills and Success
6: Principles of Interviewing
Part Three: Working in GroupsStrategic Case: Museum of Springfield
7: Leading and Working in Teams
8: Effective Meetings
Part Four: Making Effective Presentations Strategic Case: Fresh Air Sports
9: Type of Business Presentations and Their Audiences
10: Developing and Organizing the Presentation
11: Supporting the Presentation
12: Delivering the Presentation
Appendix I: Interviewing Materials
Appendix II: Business Writing
Appendix III: Problem-Solving Communication
Appendix IV: Sample Presentations
Appendix V: Crisis Communication
Glossary
Index
