Encourage colleagues to deliver re
Table of Contents
Introduction 1
Part 1: Getting Started with Coaching and Mentoring 5
Chapter 1: Understanding Coaching and Mentoring: Just the Basics 7
Chapter 2: Switching from Doer to Coach 13
Chapter 3: Finding the Time to Stay Connected 27
Chapter 4: Laying a Foundation That Builds Commitment 47
Chapter 5: Leveraging Emotional Intelligence 65
Part 2: Facing the Changing Workplace 91
Chapter 6: Accepting Change 93
Chapter 7: Coaching for Diversity 103
Chapter 8: Bridging Generational Differences 123
Part 3: Motivating and Empowering Your Staff 135
Chapter 9: Fueling Employee Motivation 137
Chapter 10: Implementing Key Strategies to Motivate Your Employees 157
Chapter 11: Teaching by Asking Questions 175
Chapter 12: Building Career Self-Reliance 197
Part 4: Coaching for Performance and Growth 223
Chapter 13: Delegating and Empowering 225
Chapter 14: Giving Constructive Feedback 247
Chapter 15: Setting Performance and Development Goals 263
Chapter 16: Taking the Pain Out of Employee Reviews 279
Chapter 17: Coaching for Development and Improvement 293
Part 5: Mentoring for Life 319
Chapter 18: Mastering Mentoring 321
Chapter 19: Building a Support Team 339
Part 6: The Part of Tens 349
Chapter 20: Ten (or So) Surprises for You 351
Chapter 21: Ten (or So) Coaching Myths Debunked 355
Index 359
