Description
Real-talk from an Industry Leader. This is a book about how a radical customer service mindset can change the way people do business and live their lives. Through his brash, opinionated, and honest voice, Stephen J. Cloobeck, self-made billionaire and former CEO and chairman or Diamond Resorts International, gives readers the straight-talk, showing them how a true customer-service mentality-specifically the kind he's developed in his years in the hospitality industry-is relevant to anyone who wants to be successful. Part memoir, part business leadership book, part self-help title, this book will help readers understand how to build and create their own successful, stable enterprise. Using his powerful ""the meaning of yes"" philosophy, Cloobeck walks readers through life lessons that have made him smarter, stronger, and more successful in business. Readers will learn the importance of creating an intentional and meaningful culture in work and life, no matter what they're doing. Written for business leaders with business or entrepreneur goals and also anyone who needs to be inspired in their future business and life aspirations, this book calls readers to look at all of business and life through the lens of hospitality. It will revolutionize their thinking.
