In Bringing Out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement, renowned thought leader and internationally recognized workplace expert Aubrey Daniels takes a look at todayâs rapidly changing work environment, providing a timely update to his seminal book on performance management.
As one of the foremost speakers and writers in the human performance field, for nearly 40 years Daniels has worked with organizations to apply scientifically-based behavioral tools and principles to effectively address workplace issuesâparticularly as they relate to management, leadership, culture, innovation, safety, engagement, and collaboration.
Bringing Out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement, presents Danielsâ proven strategies that have
Table of Contents
Preface vii
PART 1: The Perils of Traditional Management
1 Fads, Fantasies, and Fixes 3
2 Management by Common Sense Is Not Management at All 13
3 Louder, Longer, Meaner 21
PART 2: The Astonishing Power of Positive Reinforcement
4 Behavior Is a Function of Its Consequences 31
5 The ABCs of Performance Management 41
6 The High Price of Negative Reinforcement 49
7 Capturing Discretionary Effort Through Positive Reinforcement 63
8 Decreasing Behavior—Intentionally or Otherwise 75
9 Effective Delivery of Reinforcement 83
PART 3: The Scientific Approach to Leadership
10 Pinpointing 97
11 The Effective Use of Measurement 109
12 Performance Feedback 121
13 A Model for Problem Solving 129
PART 4: Turning Good Intentions into High Performance
14 Goal Setting to Shape Behavior 139
15 The Four R’s of Effective Management
Recognition, Reward, Reinforcement, and Relationships 149
16 Compensation and Performance Appraisal 167
17 Employee Engagement
It’s Not About the Employees 181
18 Technology and Behavior 191
19 Getting Smarter Quicker 203
20 Performance Management
The Executive Function 215
Epilogue 225
References 231
Index 235
