Kogan Page

Book SynopsisWINNER: Independent Press Awards 2021 - Career Figuring out your next move after transitioning out of the military should start before your last day. Prepare yourself emotionally and professionally to put those hard-earned skills in context of the civilian world. The transition from military to civilian life is more than just a title change; it is a whole new life experience with the sense of excitement and possibility that accompany a transition. Whether you're preparing to retire or separate, Success After Service is written to help all veterans succeed in the civilian workplace. Success After Service provides the tools, resources and strategies to help you adapt to the civilian workplace and evaluate post-military career options. Whether you become an entrepreneur, move into the corporate world or pursue higher education, you will learn how to develop a portfolio of career assets, including your résumé, elevator pitch, online profiles, interview acumen and professional network, empowering you to begin your new career with confidence and clarity. Success After Service is the perfect guide for transitioning military and veterans who seek a coherent set of strategies, resources and steps for building a meaningful, deliberate and rewarding post-military career.Trade Review"The most comprehensive and effective resource for those separating from the military and veterans diving into the civilian job market for the first time." * Sarah Blansett, Retired Navy Commander and Director of Operations and Strategic Partnerships, Military.Com *"If you are wondering if you've thought everything through as you transition from military service to the civilian world, then start with this book and wonder no more." * Jared Lyon, MPA, President and CEO, Student Veterans of America *"Lida Citroën has done it again! Success After Service is a must-read for anyone transitioning from a military to a civilian career. Packed with expert advice, unbeatable tools, and exercises that will develop your "career search" muscles and enable you to flex those muscles in your new role. Lida provides everything you'll need to create and execute your personal plan for success." * Morag Barrett, Author, Speaker, CEO of SkyeTeam *"In Success After Service, Lida makes it her personal mission to ensure that transitioning military personnel are well equipped with the tools, resources and mindset required for the leap from military to civilian life. Even better, as you transition, this book provides guidance on the steps and considerations necessary to becoming a valuable resource whether you decide to become an entrepreneur, student or employee." * Ron Burke, Sr. Project Manager, Abbott Laboratories, Diagnostics Division *"Lida has provided an essential guidebook for those making the transition from the military. She has compiled an invaluable resource that poses all the right questions, provides valuable exercises, offers very practical advice and includes insights from those who successfully navigated their own transition. Success After Service should be the go-to guide for those taking off their military uniform and looking for their next mission post service. I have long believed that given the incomparable training and experience of those who have served our country, if we share with them the rules of the post-service game, they will undoubtedly out play the rest of us every time. Lida just gave them the rule book." * Maureen Casey, Chief Operating Officer, Institute for Veterans and Military Families, Syracuse University *"Ask any veteran and they'll tell you that they wish they'd had a single transition resource which pulled together a clear and empowering step-by-step roadmap to a rewarding post-military life. Now there is! Success After Service is packed with cases studies, examples and stories from various veteran experiences, and offers practical, inspiring and realistic systems and tools the reader can use to build and grow a successful career after the military. As a veteran myself, I wish I had this resource available to me during my transition. It would have made my life a lot easier!" * Mike Figliuolo, Managing Director, thoughtLEADERS, LLC and author of One Piece of Paper, Lead Inside the Box, and The Elegant Pitch *"Transitioning from the military into the civilian world is often challenging for our service members, but in times of economic uncertainty, the transition is considerably more difficult and requires a greater number of resources. Lida Citroën's book is more important today than ever before." * Sidney E. Goodfriend, Founder and Chairman, American Corporate Partners *"Lida Citroën has quickly become the go-to authority for personal branding and career transition. Her book is a must-read for anyone transitioning from military to civilian life. She is incredibly skilled at taking a normally complex time of life and breaking it down into chunks that are navigable and easy to win." * Myron Pincomb, CEO and Board Chairman, International Board of Credentialing and Continuing Education Standards *"Every transitioning service member should add these strategies to their toolkit. After getting off active duty, it took me eight years and four jobs before I was able to find a career path. This book would have helped me find my direction much earlier in my civilian career. Higher education is much more than earning a degree. For a veteran, it is an opportunity to practice skills needed to be a successful civilian. The strategies presented by Lida provide a practical pathway to examine and guide your personal transition. The change from military service to veteran can be difficult. Lida provides a practical pathway to examine and guide your transition in order to help you eliminate or more easily overcome challenges." * Mr. Jamie Richards, Director, Veterans Success Center, Purdue University *"Lida has captured the civilian model of task and purpose in a quintessential toolkit that will resonate with all ranks as they navigate the rough seas of transition." * James Rodriguez, Former Deputy, Assistant Secretary of Defense, The Office of Warrior Care Policy *"Success After Service should be in the hands of every transitioning servicemember! Lida Citroën offers a comprehensive guide to military transition fundamentals and advanced strategies to live your best post-service life!" * Cory Boatwright, Manager, Military and Veteran Recruiting Programs, LinkedIn *"This is a must-read for any transitioning servicemember as well as for any ally of the veteran community that wants to understand the many challenges veterans face as they enter corporate America." * Rob Barea, Director, Inclusion and Diversity, KPMG *Table of Contents Chapter - 00: Introduction; Chapter - 01: Fundamentals of Career Readiness; Chapter - 02: What to Do Before You Separate/Retire; Chapter - 03: Evaluating the Path Forward – Employment, Education, or Entrepreneurship; Chapter - 04: Building Your Personal Brand; Chapter - 05: Career-Ready Tools to Gather – Resume and Cover Letter; Chapter - 06: Getting Yourself Out There – Crafting Your Narrative and Networking in Person; Chapter - 07: Getting Yourself Out There – Networking Online; Chapter - 08: Finding Mentors, Apprenticeships, and Internships; Chapter - 09: Researching, Applying, and Interviewing for a Job; Chapter - 10: Choosing and Beginning Your Career, Education, and Business Venture; Chapter - 11: Growing Your Career in the First Three Years; Chapter - 12: Growing Your Career and Knowing When to Move On

Read more less

Book SynopsisGain essential grounding in SEO, email marketing, social media, content marketing, performance marketing and much more, with this practical and essential guide to digital marketing. The world of digital media is constantly changing, as technologies continue to transform the way we interact and communicate on a global scale. In this climate, Understanding Digital Marketing provides a practical, no-nonsense guide to digital marketing, from strategy and digital transformation to best-practice basics and trends, packed with clear and informative case studies and examples. This fifth edition of the bestselling Understanding Digital Marketing is fully updated to reflect the latest global developments in the industry including martech, consumer data and privacy considerations, influencer marketing and voice marketing. Complete with first-hand accounts of what success in digital marketing looks like, this book is an essential resource for practitioners and students alike. It is now required reading for more than 100 universities and colleges, and has received endorsements from Harvard University, Hult Business School and the Chartered Institute of Marketing.Trade Review""Understanding Digital Marketing accomplishes well the difficult feat of assembling current practical strategies from leading experts in the digital marketing field."" * Carol Stuckey, Dean, School of Professional Studies, MCPHS University *""Comprehensive, contextualized and current. Does a great job of balancing solid overview with specific, insightful case examples. An essential addition to any marketer's bookshelf."" * Agnes Nairn, Professor of Marketing, School of Management, University of Bristol *"Gives you the information and insight necessary to implement a great foundation for a successful digital business. And in today's world, every business is a digital business." * Scott Brinker, Editor, chiefmartec.com, author, Hacking Marketing *""A no-nonsense, clearly written book which you can dip in and dip out of depending on your digital needs. Excellent to see that the 'human side of digital' has a clear presence throughout."" * Dr Sarah Warnes SFHEA, Principal Teaching Fellow, UCL School of Management *"A must-read for those wishing to become digital marketers or improve their existing knowledge and skills. The book diligently covers the fundamental cornerstones of the modern marketing mix, whilst delivering best practices, advice and real-world case studies from market-leading brands."" * John Horsley, Founder & CEO, Digital Doughnut *""A must-read, whether you're new to online advertising or are already experienced but need a refresher or deep subject dive. Covers all the bases from a human, user point of view. Full of examples and case histories - and it's readable too!"" * Bob Wootton, Principal, Deconstruction and Mediatel columnist *""This book seeks to help the reader both understand digital marketing and develop marketing strategies that work within the digital realm. An attractive, accessible and informative guide with a great affordable price tag to match."" * Darren Ingram, Editor, Darren Ingram Media *Table of Contents Chapter - 01: Introduction - Digital transformation; Chapter - 02: Digital marketing strategy setting; Chapter - 03: Being online: Welcoming the world; Chapter - 04: Search - Being found online; Chapter - 05: Email marketing; Chapter - 06: Mobile marketing; Chapter - 07: Social media; Chapter - 08: Content marketing and native content; Chapter - 09: Programmatic marketing; Chapter - 10: Performance marketing; Chapter - 11: How to form meaningful insights from data

Read more less

Book SynopsisAs business priorities change and focus shifts to address arising issues, HR professionals need to be able to reorganize talent swiftly and plan for future needs to enable the business to succeed. It covers how to forecast organizational demand for people, resources and skills, analyze the gap between supply and demand and most importantly, how to fill this gap. This book explains how to use agile workforce planning to achieve this. Agile Workforce Planning is a practical guide for HR and organization development practitioners needing to align their staff, skills and resources with evolving company goals. This book also covers how to identify the skills needed in the workforce, where these skills are already available and when they're missing, how to decide whether to buy, borrow or build them. Agile Workforce Planning explains how to collect data to calculate and predict staff churn as well as how to use qualitative and quantitative demand modelling to forecast for future needs and provides strategies to address these including lateral internal recruitment. There is also expert guidance on horizon scanning, scenario planning and how to secure stakeholder buy in and engagement for an agile workforce plan. Supported by case studies from companies including Apple, Coca-Cola, Procter & Gamble, NATO and the UK National Health Service, this is essential reading for HR and OD professionals needing to continuously align the talent and capabilities in their workforce with the overall business strategyTrade Review"Adam has filled a major gap in the literature with this book. Thoughtful, nuanced, rigorous and practical, it will be a great end-to-end guide and reference for leaders and professionals at all levels on the ROI, theory and practice of effective workforce planning." * Rupert McNeil, Government Chief People Officer, UK Civil Service *"In this constantly changing world we respond with adaptability and speed, with a consistent learning mindset, seeking development and innovation. This book immerses the reader in this agile world through a welcoming narration of personal and business stories, explaining how to practically implement theories and conquer the related statistics. Adam Gibson, offers the recipe to succeed on having the right people capability that will lead an organization become truly agile. This book is written with the people in mind not just the business, preparing us for the future workplace. Its captivating narration offers an enjoyable way of fast knowledge assimilation for all those seeking to extend their knowledge on workforce planning and gain new perspectives, as well as those that want to start their learning on this topic." * Anna Mamalaki, Organizational Development & HR Consulting Director, Business: The Human Aspect LLC *"Adam Gibson provides us with a guide to agile workforce planning for professionals at all levels. This is a go-to handbook on how to plan for the future that I will be using many more times for its wealth of case studies and examples." * Erik van Vulpen, Founder, Academy to Innovate HR *"In Agile Workforce Planning, Adam Gibson has delivered the definitive book on workforce planning. As businesses navigate uncertainty and complexity, this book shows how workforce planning will need to be agile and built upon solid principles of business, economics, and risk. It is a must-read for practitioners in this space." * Nicholas Garbis, former leader of SWP at General Electric and Allianz SE *"At last a comprehensive and practical guide to workforce planning! Whilst organizations are realising the value of strategic workforce planning, as a relatively new discipline within the HR profession and wider business, there hasn't been the corresponding capability to capitalise on their interest. Staying true to Adam's 7Bs of workforce planning, if there is no internal supply and a scarcity of skill in the market then organizations need build this capability. Adam's book takes significant steps in providing the resource for organizations to build a workforce planning capability for themselves. It enables people to become SWP (Strategic Workforce Planning) professionals, providing them with the knowledge, tools and approach to form a solid foundation as a SWP practitioner." * Kath Soole, Strategic Workforce Planning Lead, Ministry of Defence *"Adam has woven together his considerable experience, detailed academic research, organizational case studies and fascinating military anecdotes to convey the 'what' the 'how' and critically the 'why' behind Agile Workforce Planning. I believe all HR professionals, not just those devoted to workforce planning, will find the framework and insights provided of real practical value in shaping, building and delivering the workforces their organizations require." * Steven Scott, Global Head & Managing Director, Workforce Management & Analytics, Standard Chartered Bank *"Workforce planning has always been among the top priorities for HR and Business leaders alike - after all, if we don't anticipate the workforce we need in our organizations well, we may suffer massive direct or opportunity cost. However, in today's VUCA world, workforce planning has proved to be an almost impossible task - how shall we anticipate the workforce requirements when we cannot even predict what might happen a few months ahead? This is why I was so happy to receive a copy of Adam's book, who based on his many year's practical experience shows us that with solid, Agile principles we can create the workforce we need that enables organizations to be successful in the market. The book is based on solid research and academic insights - and also demonstrates many practical, real-life applications showing the readers that workforce planning is a manageable process if we apply an agile mindset- after all, we cannot change the past, but we can always alter our current situation and act now to build the organization of the future." * Mihaly Nagy, Founder & CEO, The HR Congress *"A business strategy without understanding the future workforce shape, capability and skill needs, and cultures and operating model is like having a stool missing a leg. In these times with all the drivers of change in the future of work, organizations need to build the capability for agile workforce planning. This book provides great insights on what this means, why it is important, and the ways in which to approach it. It will help us all in being able to adapt for the future in an uncertain world." * Peter Cheese, Chief Executive, CIPD *Table of Contents Section - ONE: Introduction to workforce planning; Chapter - 01: What is workforce planning?; Chapter - 02: Evolution of workforce planning; Chapter - 03: The value and limitations of workforce planning; Chapter - 04: The agile approach; Section - TWO: Baseline; Chapter - 05: Analysing the strategic context; Chapter - 06: Understanding the workforce; Chapter - 07: Gaining buy-in; Section - THREE: Supply; Chapter - 08: Understanding workforce evolution; Section - FOUR: Demand; Chapter - 09: The nature of demand; Chapter - 10: Forecasting demand; Section - FIVE: Gap analysis; Chapter - 11: Establishing the gap; Section - SIX: Action plan; Chapter - 12: The planning approach; Chapter - 13: Demand optimization; Chapter - 14: Talent management; Chapter - 15: Creating the plan; Section - SEVEN: Deliver; Chapter - 16: Implementing the plan; Section - EIGHT: Conclusion; Chapter - 17: Becoming a workforce planning professional

Read more less

Book SynopsisExpand your existing portfolio by using the creative luxury process to elevate specific products and provide greater value to customers. Contrary to popular belief, luxury is a well-defined code that can be reapplied to any other product or service to enhance its value. Adding Prestige to Your Portfolio reveals how non-luxury companies can apply the principles of luxury and creativity to transition parts of their portfolio to luxury status. Adding Prestige to Your Portfolio describes how companies can elevate any product or service at each step of the customer buying journey (awareness, search and compare, purchase, use, advocate). By applying the creativity technique Closed World Principle, readers can determine which luxury benefits (security, fun, self-respect, self-fulfillment, accomplishment, recognition, relationships or belonging) would best map to their product or service and garner the greatest business impact at that particular stage of the customer buying journey. Illustrated with examples from industries as diverse as healthcare and industrial equipment, Adding Prestige to Your Portfolio shows companies how to borrow the elements of luxury and sprinkle them throughout the customer experience in order to strengthen loyalty and increase their appeal to potential new customers. Online resources include sample syllabi, templates to aid in application of framework, case studies and discussion questions.Trade Review"A step-by-step guide for adding prestige to products to draw attention, attract customers and drive sales." * Nir Eyal, author of Hooked: How to Build Habit-Forming Products *"Consumers, even in a rocky retail environment, are always looking for that special experience that transcends the day-to-day minutiae of their world, and makes it magical. Even small luxury product and experiences matter, and are something consumers will spend more for. This should be mandatory reading for businesses looking to grow their market share by elevating their offering." * Amy Hanson, executive vice president for credit, real estate and financial services, Macy's (retired) *"Drew Boyd makes a compelling case for adding prestige to your products: for the benefit of your customers and your employees. He gives the reader a thorough introduction to the leading research and a step-by-step guide to implementing it through the always-useful Systematic Inventive Thinking." * Doug Sackin, vice president, principal innovation design technologist, Fifth Third Bank *"Inspires the reader to tackle the ingredients of innovation and turn any product or a service into something unique. I suggest this reading not only to innovative thinkers interested in luxury, but also to all the managers and entrepreneurs looking for disruptive insights into customer experience innovation." * Lucio Lamberti, full professor of omnichannel marketing - Politecnico di Milano, School of Management *"Drew Boyd gives product innovators a new, powerful method to strengthen the creation of customer value propositions. Success is built upon a strong, unique value proposition, and Drew has pushed us to stretch our thinking while developing new products and services." * Mark Atkins, Board Vice Chair, Product Development and Management Association, Founder and President of Smart Hammer Innovation *"We've always known that creativity templates have many applications. But the next step is to tailor it to specific fields. Creativity is a general topic that can be used in many fields, but a specific connection between creativity and the selected field has to be investigated, defined and tested. Drew's latest book is the first successful attempt: it takes this idea further by mashing up creativity templates with luxury templates. I have no doubt this will pave the way for other "mergers" and open up completely new avenues. But, most importantly, anyone who wants to innovate inside the luxury or prestige goal can find useful techniques and many examples how it can be done." * Jacob Goldenberg, PhD, professor of marketing at the Arison School of Business at the IDC Herzliya and visiting professor at the Columbia Business School *"Every marketing leader now has a comprehensive playbook to attract and retain elite customers. Adding Prestige to Your Portfolio describes in detail a completely new process (the Creative Luxury Process) that companies can use to make themselves more competitive. Let Drew be your creative concierge for luxury market success!" * Lisa Nirell, Founder, EnergizeGrowth® LLC, author, and Marshall Goldsmith 100 Coaches member *"Drew outdid us all with his incredibly insightful Inside the Box book and now he takes his always innovative perspective to a new focus: prestige and luxury. Having watched Drew work his creative magic in front of groups many times, it's not at all surprising that he brings a unique and insightful process to use the concept of luxury. This book isn't about luxury as we typically think about it. Rather, it is about how to grow your company by transforming part of your portfolio in a new and innovative way. Design thinking meets Inside the Box: the result is an entirely new innovative process for growing your company. A must read." * William Putsis, PhD, author of The Carrot and the Stick; professor of marketing at Kenan-Flagler Business School at the University of North Carolina at Chapel Hill; CEO of Chestnut Hill Associates *Table of Contents Chapter - 01: The Luxury Opportunity – Upscale and Grow; Chapter - 02: Switching on Luxury – The Tools of Creative Luxury; Chapter - 03: Transforming a Product or Service to Luxury; Chapter - 04: Transforming the Shopping and Buying Experience; Chapter - 05: Transforming the Usage Experience; Chapter - 06: Transforming the Post-Purchase Experience; Chapter - 07: Driving Prestige into Your Culture; Chapter - 08: Conclusion;

Read more less

Book SynopsisExpand your existing portfolio by using the creative luxury process to elevate specific products and provide greater value to customers. Contrary to popular belief, luxury is a well-defined code that can be reapplied to any other product or service to enhance its value. Adding Prestige to Your Portfolio reveals how non-luxury companies can apply the principles of luxury and creativity to transition parts of their portfolio to luxury status. Adding Prestige to Your Portfolio describes how companies can elevate any product or service at each step of the customer buying journey (awareness, search and compare, purchase, use, advocate). By applying the creativity technique Closed World Principle, readers can determine which luxury benefits (security, fun, self-respect, self-fulfillment, accomplishment, recognition, relationships or belonging) would best map to their product or service and garner the greatest business impact at that particular stage of the customer buying journey. Illustrated with examples from industries as diverse as healthcare and industrial equipment, Adding Prestige to Your Portfolio shows companies how to borrow the elements of luxury and sprinkle them throughout the customer experience in order to strengthen loyalty and increase their appeal to potential new customers. Online resources include sample syllabi, templates to aid in application of framework, case studies and discussion questions.Trade Review"A step-by-step guide for adding prestige to products to draw attention, attract customers and drive sales." * Nir Eyal, author of Hooked: How to Build Habit-Forming Products *"Consumers, even in a rocky retail environment, are always looking for that special experience that transcends the day-to-day minutiae of their world, and makes it magical. Even small luxury product and experiences matter, and are something consumers will spend more for. This should be mandatory reading for businesses looking to grow their market share by elevating their offering." * Amy Hanson, executive vice president for credit, real estate and financial services, Macy's (retired) *"Drew Boyd makes a compelling case for adding prestige to your products: for the benefit of your customers and your employees. He gives the reader a thorough introduction to the leading research and a step-by-step guide to implementing it through the always-useful Systematic Inventive Thinking." * Doug Sackin, vice president, principal innovation design technologist, Fifth Third Bank *"Inspires the reader to tackle the ingredients of innovation and turn any product or a service into something unique. I suggest this reading not only to innovative thinkers interested in luxury, but also to all the managers and entrepreneurs looking for disruptive insights into customer experience innovation." * Lucio Lamberti, full professor of omnichannel marketing - Politecnico di Milano, School of Management *"Drew Boyd gives product innovators a new, powerful method to strengthen the creation of customer value propositions. Success is built upon a strong, unique value proposition, and Drew has pushed us to stretch our thinking while developing new products and services." * Mark Atkins, Board Vice Chair, Product Development and Management Association, Founder and President of Smart Hammer Innovation *"We've always known that creativity templates have many applications. But the next step is to tailor it to specific fields. Creativity is a general topic that can be used in many fields, but a specific connection between creativity and the selected field has to be investigated, defined and tested. Drew's latest book is the first successful attempt: it takes this idea further by mashing up creativity templates with luxury templates. I have no doubt this will pave the way for other "mergers" and open up completely new avenues. But, most importantly, anyone who wants to innovate inside the luxury or prestige goal can find useful techniques and many examples how it can be done." * Jacob Goldenberg, PhD, professor of marketing at the Arison School of Business at the IDC Herzliya and visiting professor at the Columbia Business School *"Every marketing leader now has a comprehensive playbook to attract and retain elite customers. Adding Prestige to Your Portfolio describes in detail a completely new process (the Creative Luxury Process) that companies can use to make themselves more competitive. Let Drew be your creative concierge for luxury market success!" * Lisa Nirell, Founder, EnergizeGrowth® LLC, author, and Marshall Goldsmith 100 Coaches member *"Drew outdid us all with his incredibly insightful Inside the Box book and now he takes his always innovative perspective to a new focus: prestige and luxury. Having watched Drew work his creative magic in front of groups many times, it's not at all surprising that he brings a unique and insightful process to use the concept of luxury. This book isn't about luxury as we typically think about it. Rather, it is about how to grow your company by transforming part of your portfolio in a new and innovative way. Design thinking meets Inside the Box: the result is an entirely new innovative process for growing your company. A must read." * William Putsis, PhD, author of The Carrot and the Stick; professor of marketing at Kenan-Flagler Business School at the University of North Carolina at Chapel Hill; CEO of Chestnut Hill Associates *Table of Contents Chapter - 01: The Luxury Opportunity – Upscale and Grow; Chapter - 02: Switching on Luxury – The Tools of Creative Luxury; Chapter - 03: Transforming a Product or Service to Luxury; Chapter - 04: Transforming the Shopping and Buying Experience; Chapter - 05: Transforming the Usage Experience; Chapter - 06: Transforming the Post-Purchase Experience; Chapter - 07: Driving Prestige into Your Culture; Chapter - 08: Conclusion;

Read more less

Book SynopsisStreamline your organization's communication for happier employees, clients and customers, with this powerful and practical methodology featuring insight from experts Simon Sinek and Brené Brown. As the title suggests, Influential Internal Communication proves just how influential internal communications (IC) is, and the measurable impact it has on an organization's growth. For many organizations, IC often slips down the list of priorities when there are high pressure, high stakes business situations to cope with. This causes a sense of chaos and confusion within the organization that will - eventually - permeate to external customers and clients. Influential Internal Communication presents a clear, adaptable methodology that will help readers understand, diagnose and fix their own communication challenges, thereby transforming the chaos into calm. Backed up with data and statistics from industry reports on workplace culture, Influential Internal Communication is based on The Field Model and draws on research with CEO's, some of the best insights into people, organisations and chaos. The theory is backed up with real world case studies, showing how chaos can impact a range of organizations of varying size and industry. Written by the 2020 President of the Chartered Institute of Public Relations (CIPR), Influential Internal Communication will streamline any organization's IC practices, and help to drive engagement, efficiency and profit across the board.Trade Review"This is the book I wish I had when I was starting out in Internal Communication. Whether you are a newcomer to internal communication or a more seasoned practitioner, you work in organisational design or human resources - Jenni's book is one that should sit on your desk." * Krishan Lathigra, Interim Head of Internal Communication & Engagement, UK Department for Digital, Culture, Media and Sport (DCMS) *"An eclectic collection of valuable ideas and practical solutions for everyday internal communication challenges. This is a useful guide for practitioners who are interested in taking a broader perspective to practice that incorporates understanding people and organizations." * Dr Kevin Ruck, Co-founder, PR Academy *"Jenni's book is a practical guide that will not only equip communicators but inspire them too. It's packed with relevant theory and examples, that unlock the possibilities of effective internal communication. This book will help you have the right conversations, to drive everyone forward. I highly recommend it." * Rachel Miller, Director, All Things IC. *"A transformational book from a transformational and passionate professional. There is no Employee Engagement without internal communications and this book will help you deliver both effectively." * Matt Manners, CEO & Founder, Inspiring Workplaces Group *"An indispensable guide for leaders, communication professionals, students, and anyone interested in how to harness the power of communications to empower teamwork to make the dream work." * Farzana Baduel, CEO, Curzon PR *"This is the book that we've waited for to help the discipline evolve officially from reactive and tactical to proactive and strategic. It is an easy and informative read for those who want to enable, engage and empower employees to manage change and deliver results." * Priya Bates, President, Inner Strength *"The first comprehensive manual for internal communication for the pandemic/post-pandemic era, Jenni reaches a new level of thought leadership in the field. Rather than making simple stuff complex, she makes complex concepts simple and actionable." * Mike Klein, Principal, Changing The Terms and former EMENA Chair of IABC. *"Jenni's model is business performance focused, insightful and comprehensible. Leaders need to understand change dynamics and effectively engage with people; Jenni shows the way." * David Stringer-Lamarre, Chair, IoD London Region and MD, Fortis Consulting London *"A book which should not only be read but, most of all, understood by all those working in internal communication. A book which demonstrates the power internal communication can have from a strategic perspective, not just channel and broadcast use." * Ella Minty, Author and Issues, Crisis & Reputation Lecturer & Adviser *Table of Contents Chapter - 00: Introduction; Section - PART ONE: Foundations; Chapter - 01: Introduction to internal communication; Chapter - 02: Without communication there is chaos; Chapter - 03: Understanding organizations and leadership; Chapter - 04: Understanding people; Section - PART TWO: Applying the model; Chapter - 05: The Field Model; Chapter - 06: Data and diagnostics; Chapter - 07: The fix; Chapter - 08: Applying the model and making it work for the long term; Chapter - 09: Conclusion;

Read more less

Book SynopsisA high-performing and cohesive leadership team is essential for organizational success. Leadership Team Coaching in Practice provides an overview of the tools and techniques for coaching leadership teams and shows how these approaches have been applied around the world in a variety of team types and industries. Featuring expert contributions from chief executives, team coaches, team leaders and consultants in organizations including Comair and the UK National Health Service (NHS), this practical guide illustrates best practice tailored to the needs of each organization. The new and updated third edition of Leadership Team Coaching in Practice incorporates the latest research and thinking in the field, including new material on developing the personal core capacities for systemic team coaching. Alongside updates to case studies to offer a long-term view of interventions, the third edition contains new case studies including team coaching in Toyota through a period of transformation. There is a new medley chapter of short case stories that address some of the regularly asked questions by new team coaches and new material that explores ways of creating a teaming and 'team of teams' culture. This book remains an essential resource for executive and team coaches, CEOs, team leaders, organizational development consultants, and those studying coaching as part of a degree or coaching qualification.Trade Review"Systemic, Team and Coaching - three powerful concepts. The case studies and other chapters in this book show how you can put them together to enable leaders and their teams to meet the challenges of an evolving world with confidence and integrity!" * Professor David Clutterbuck, Co-Dean of the Global Team Coaching Institute *"A great new edition from Peter Hawkins, the world's leading pioneer in Systemic Team Coaching, which provides rich case examples of coaching teams in different sectors and different countries around the world. A must-read if you want to see best practice in action." * Damian Goldvarg, President, Goldvarg Consulting Group, Inc *"In a highly interconnected and interdependent world, it is critical for organizations to recognize their role and power in impacting the broader ecosystem in which they exist. What better way to guide leaders and coaches on how to go about this organizational transformation than through a compelling collection of case studies (collected from around the world) sharing how real teams are using leadership team coaching to grapple with their own unique complex systemic issues." * Ilka Dunne, Leadership and Coaching Lead, FirstRand Bank South Africa *"Peter Hawkins' world class methodology is very helpful for high level steering and developing of all types of companies and organizations, plus a great tool with teams and for personal development. For me, as a CEO, it is the basis of my work." * Dr. Frank Quante, CEO, Fraport Bulgaria (Varna Airport and Burgas Airport) *"An inspiring and practical read for Leaders, Coaches and OD Consultants on how to take your teams to the next level of what the future needs and be stakeholder centric. Edited by Peter Hawkins, the world's leading pioneer in Systemic Team Coaching, it offers case examples from around the world, many written jointly by CEOs and their team coach." * Marshall Goldsmith, New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There *Table of Contents Chapter - 01: Introduction: High value-creating teams – the latest research and development [Peter Hawkins]; Chapter - 02: What are leadership team coaching and systemic team coaching? [Peter Hawkins]; Chapter - 03: Learning from case studies and an overview of published case studies [Peter Hawkins, Catherine Carr and Jacqueline Peters]; Chapter - 04: Coaching the commissioning and clarifying: A case study of a professional services leadership team [Hilary Lines]; Chapter - 05: Coaching the co-creating within the team: Two case studies from Canada [Catherine Carr and Jacqueline Peters]; Chapter - 06: Coaching the Connections: Inter-team coaching at Yeovil Hospital Foundation Trust [Peter Hawkins and Gavin Boyle]; Chapter - 07: Coaching the team working with its core learning [Sue Coyne and Judith Nicol]; Chapter - 08: Systemic team coaching: co-creation by four teams – A Japanese case study: Kyoto Toyota Motor Company [Hidetoshi Tajika]; Chapter - 09: Team coaching for organizational learning and innovation: A case study of an Australian pharmaceutical [Padraig O’Sullivan and Carole Field] Chapter - 10: The team coaching journey with a leadership team in a period of transformation [Olivia Chauvain, Claire Forest, Fanny Sensen and Christophe Mikolajczak]; Chapter - 11: Systemic Team Coaching combined with a leadership team coaching program: Peel Police Canada [Heather Clayton, Catherine Carr and Nishan Duraiappah]; Chapter - 12: Developing an effective ‘team of teams’ approach in Comair [Barbara Walsh, Danny Tuckwood, Erik Venter, Geraldine Welby-Cooke, Tracey Mccreadie and Justin Dell, Peter Hawkins]; Chapter - 13: A medley of team coaching vignettes: challenges and innovation [Peter Hawkins, Helen Zink, Nathalie Lerotic Pavlik and Nqobekile Dorah Manyoni, Monica Callon, Lucy Shenouda and Ralph Cochrane, Declan Woods]; Chapter - 14: Assessment and evaluation of teams and team coaching [Peter Hawkins]; Chapter - 15: Coaching the board: How coaching boards is different from coaching executive teams, with case examples from the private, public and voluntary sectors [Peter Hawkins and Alison Hogan]; Chapter - 16: Creating a ‘teaming’, and ‘team of teams’ culture and a strategy for team coaching [Peter Hawkins]; Chapter - 17: Embodied approaches to team coaching [Peter Hawkins and David Presswell]; Chapter - 18: Developing the personal core capacities for systemic team coaching [Peter Hawkins]; Chapter - 19: Training systemic team coaches [Peter Hawkins, John Leary-Joyce and Hilary Lines]; Chapter - 20: Systemic team coaching – where next? [Peter Hawkins and Krister Lowe]

Read more less

Book SynopsisWINNER: Business Book Awards 2022 - Leadership Your biggest asset in leadership is you. How can you expect people to trust and believe in you, if you aren't truthful and don't embrace your whole self at work? There is a need for a new kind of leadership; one that bleeds personality and rings true to employees and customers alike who crave authenticity. You Lead argues that business leaders deliver superior results, communities of engagement both inside and outside of the company and true values-driven success when they are themselves and come across as genuine. Bestselling author, Minter Dial, shows readers how embracing your whole self at work encourages people to also be themselves, seek true fulfilment at work and merge the personal and professional to become true examples of what you stand for. You Lead is a call to arms to leaders to stop pretending to be who they are not, and play on their uniqueness and strengths, to allow people to do the same and develop a culture of authenticity and purpose. With practical advice, real-life stories and a simple framework, this book shows you how you can: - Be yourself, lead by example and merge the professional and personal - Stand for something and allow people to develop true purpose at work - Allow a community to flourish through the right kind of governance model - Radiate your purpose through employees and customers alike for long-term performanceTrade Review"In You Lead, Minter Dial has written a refreshingly original and necessary book on leadership. By helping leaders be themselves - and better versions of themselves, at that - this form of new leadership will help drive not just better engagement, performance and business results; it will also help toward improving another important issue which is mental health and wellbeing in the workplace. A must-read." * Suki Thompson, Founder and Chief Executive Officer, Let’s Reset, Executive Director, Xeim and Chair, Oystercatchers *"You Lead is a STOP PRESS MUST-READ. As Minter Dial points out, the great leaders of tomorrow will be those who know how to be themselves consistently throughout the day, whether it's with the cashier at the local grocer, one's spouse, friend, client, distributor or colleague. You Lead draws out a practical way to be such a leader all the while keenly delivering on results. You Lead is a complete leadership guide." * Nicolas Bordas, Vice-President International, TBWA/Worldwide and Board Member, OMNICOM Europe *"A great read, a real guide for evolving your leadership skills and style using proven strategies while incorporating the new realities of today's rapidly changing business environment. Especially helpful in understanding the impact of the digital revolution and how to master those skills as part of the You Lead philosophy. I highly recommend this to leaders both seasoned and those developing leaders of tomorrow!" * Pat Parenty, Former President, L’Oréal Professional Products Division USA *"I met Minter Dial over a decade ago, during his time at L'Oréal. Over the years, I have met thousands of executives. I've only maintained a friendship with a small few. Minter is one of the few. This book explains why. He is a leader - through and through. Mostly, because he leads himself with excellence. He has humility, courage, a deep sense of empathy for himself, his team members and the customer. Most importantly, he is curious. These are just some of the ingredients that make him great. Those are just some of the ingredients in his excellent new book, You Lead, that will make you great. Times are crazy. They are going to get crazier. You lead!" * Mitch Joel, author of Six Pixels of Separation and CTRL ALT Delete *"Minter Dial brings his considerable professional experience and personal skills to delineate the core principles of management. Excellent counsel as to how to move from intention to execution. A worthy read." * Alan Trefler, Founder and Chief Executive Officer, Pegasystems *"Shakespeare said: to be or not to be, that is the question. Gordon Summer (Sting) answered him a few centuries later: 'Be yourself, no matter what they say'. Minter Dial is an overarching combination between Shakespeare and Sting, a writer and a musician. And you should read that book for sure, AND listen to that book also, one of the most practical and musical I have had in my hands for a decade." * Laurent Choain, Chief of People Education and Culture, Mazars Group *"What am I doing that matters? The answer lies within according to Minter Dial in this inspirational book." * Mark Schaefer, author of Marketing Rebellion *"A thoughtful, honest and well-researched reminder of how important it is to be yourself in business. Both customers and employees gravitate towards those who feel genuine passion about their brand, because it really does show. As Minter Dial says; it is in every business leader's interests to focus on making the world around you a better place, rather than simply thinking about making yourself better off. I couldn't have put it better myself." * Anne Boden, Founder and Chief Executive Officer, Starling Bank *"If Peter Thiel wrote Zero to One for entrepreneurs, Minter Dial has written the Zero to One for leaders. In You Lead, Minter makes a most compelling case for why we should bring our entire selves to work, lead from within and do things that matter." * Sophie Devonshire, author of Superfast and Chief Executive Officer, The Marketing Society *"When we radiate our passions to the world, the relationship we build with our customers becomes more important than the products and services we sell them. You will find these and other often surprising ideas in this little book of big ideas where Minter Dial shares the essence of how to lead both small and large organizations." * David Meerman Scott, WSJ bestselling author of Fanocracy *"Lead is a better verb than it is a noun. Minter Dial's book gives you an actionable blueprint for a new way of looking at leading, starting with yourself." * Ann Handley, WSJ bestselling author and Chief Content Officer, MarketingProfs *"In You Lead, Minter Dial adroitly pulls together how you can bring your full self to work and deliver on results." * Charlene Li, New York Times bestselling author of The Disruption Mindset and Senior Analyst, Altimeter *"The specific, intertwined skills, behaviours and talents to become a more successful leader are described as actionable insights in this idea-packed book to support us in our work. They include apt use of technology, messaging, speed learning, customer-centricity and considerably more. Clearly this author has first-hand knowledge of what he advocates, making it a credible, valuable read." * Kare Anderson, TED speaker and author *"It's about time this book was written. In You Lead, Minter Dial vividly captures a dynamic change in today's society - that our business, government, and educational leaders need to stand up for doing what is right before it becomes an issue. That to be a successful leader in today's world it requires courageously bringing our whole selves to the table: professionally and personally. The result is a passionate call to arms, urging all of us to get in touch with who we are so that we can lead in a way that is true to our life experiences, ethics and values. Dial's new book is undoubtedly one of the most important books written for our times. You'll need two copies!" * Charlene Laidley, Founder, FutureProof: Creating a Gender Equal WorldTM, UN Women Global Champion for Change, and London Tech Week 30 ChangeMaker’s to Watch *"Minter Dial has a way of getting right to the heart of the biggest issues a business leader faces today. He writes in a way that is thought-provoking and challenging. Be warned - when you read You Lead you are going to feel uncomfortable about changes you should have made already. But you'll also be inspired to rethink and adjust your approach. It's one of the few leadership books I've read that refers to the customer as much as the team and the leader themselves." * Diane Young, Co-founder and Chief Executive Officer, The Drum *"When someone asks you to read another leadership book mine tends to be an allergic reaction expecting another lecture on who you should be and little recognition of who you are. So when I saw the fly sheet of You Lead and read "How being yourself makes you a better leader" I was not just pleasantly surprised but intrigued. You Lead is a compelling read for those like me who believe leadership is personal and authenticity is the gateway to discovering the leader in each of us. Read it and you might just learn about yourself on your journey to leadership." * Ronan Dunne, Chief Executive Officer, Verizon Consumer Group *"You Lead by Minter Dial delivers actionable concepts and useful examples of the leadership skills you need to advance in the coming years. Study this valuable book and apply these formulas to supercharge your own leadership practice. Well worth your time!" * Chris Brogan, New York Times and WSJ bestselling author and Founder, StoryLeader™ *Table of Contents Section - PART ONE: Setting the stage: The wake-up call for a new form of leadership; Chapter - 01: It’s a rocky world; Chapter - 02: Got the right governance, Guv’nor?; Chapter - 03: Life is work, too; Section - PART TWO: Merging the personal with the professional; Chapter - 04: CHECK: Your model of leadership; Chapter - 05: Employee-first customer-centricity; Chapter - 06: Making customer-centricity come alive; Section - PART THREE: The challenges and realities of implementation: The personal journey; Chapter - 07: The art of being a leader; Chapter - 08: Leadership in practice; Chapter - 09: Connecting the dots;

Read more less

Book SynopsisIn theory, the Internet allows all brands to market internationally. But in practice, most companies struggle to compete outside their home market. Written from a marketing practitioner's perspective, International Brand Strategy evens the playing field with clear, actionable techniques to guide any organization going through the process. This book helps companies build sales in foreign markets, but just as important it helps them thrive by maintaining price integrity and building brand equity at the same time. With the guidance provided in International Brand Strategy companies hit the ground running in foreign markets. This provides a competitive advantage from day one, empowers companies to avoid costly mistakes, and saves months of trial and error. The book lays out a unique methodology for managing brands abroad that can be implemented for any product in any market. These methods have proven their value for companies large and small across six continents. The book guides readers with pragmatic models and a wealth of examples from global companies such as Target Canada, Unilever and Apple. International Brand Strategy was written for those who are planning to enter a new market and for those who are already there but wish to improve their brand's performance. It helps the reader recognize some of the most common pitfalls and how to avoid them, provides practical tips to understand the dynamics of price, product and value from a foreign buyer's perspective, and defines a conceptual framework to assess and improve brand equity at home and abroad.Trade Review"A must-read for every marketing and business leader growing their company across borders." * Nataly Kelly, VP of Localization, HubSpot and Author of Found in Translation *"If you are a marketing practitioner, it will become your bedside reading... if you are a top executive, discover how you can build brand equity, intentionally, and if you are a business student, this may well be your passport to a successful international career!" * Donovan Hawker, Founder, Hawkers & Partner and Lecturer, Sorbonne University (CELSA) *"Sean has captured both the "how" and, more importantly, the "why" in building successful multinational marketing efforts." * Peter Gerritsen, President, TAAN Worldwide *"If you are looking for the definitive hand guide on how to successfully market your brand across borders, this is it." * Elliot Polak, Chief Consultant, Social Dividend Global *"Value is as perceived in the eyes of the buyer, as the L'Oreals, Nestles, Unilevers and P&Gs of the world have discovered and learned to exploit. Sean Duffy shows you the way to do it too! He has condensed his 30 years of handling strategic marketing and brand development exercises over 6 continents in a slim, practical but comprehensive book." * Sanjay Kumar, Strategy and Operations and Professor, Delhi School of Business *"This book is very practical with useful methodologies and concrete case studies. Marketers can take this book as a "marketing bible" for international market entry and operations." * Edward Zhang, Founder of ZEN.EST Public Relations *"Sean Duffy removes all the fuzziness from marketing and brand management with his new book. He clearly demonstrates how to grow brands and how to grow as marketers. Recommended reading for anyone serious about building brands and business." * Veronika Tarnovskaya, International Marketing and Researcher and lecturer, docent, Lund University School of Economics and Management *"The hyper-practical (and uber-inspiring!) guide to taking your brand global. (Hint: It's way more than running your website copy through Google Translate!)" * Ann Handley, Chief Content Officer, Marketing Professors and Author of Everybody Writes *"Sean writes from the perspective of someone who has pondered the vagaries of product naming while standing in a shop in rural Ethiopia, reimagined adapting automotive ad copy sitting in a sleek conference room in Sweden, and walked the streets of Beijing to meet with engineers to find insights on a client's QA testing. He's a practitioner who knows what works and why, and any marketer who wants to sell internationally or adapt a global brand locally would do well to follow his lead." * Jonathan Salem Baskin, President, Arcadia Communications Lab and Author of Branding Only Works on Cattle *"You're just about to enter a new market with your brand. Excited? Consider this: the odds are high that you will fail... So, if you don't want to become another sad statistic, then this book is a must-read!" * Dr. Ana Iorga, CEO and Chief Neuroscientist, Buyer Brain and Co-editor & Author of Ethics in Neuromarketing *Table of Contents Section - ONE: Preparation; Chapter - 01: Why brands fail abroad; Chapter - 02: The business case for entering a foreign market; Chapter - 03: Choosing the right market; Chapter - 04: The difference between domestic and international brand building; Chapter - 05: Defining an approach to international markets; Chapter - 06: Preparing the brand for travel; Section - TWO:: The new market; Chapter - 07: Understanding the mechanics of building brand equity abroad; Chapter - 08: Setting realistic expectations; Chapter - 09: Dealing with language; Chapter - 10: Assembling the right team; Chapter - 11: Segmenting the market and targeting; Chapter - 12: Understanding local buyers in foreign markets; Chapter - 13: Understanding local competitors from the buyer’s POV; Chapter - 14: Seeing your product from the local buyer’s POV; Chapter - 15: Seeing your product’s price from the local buyer’s POV; Chapter - 16: Seeing your brand’s value from the local buyer’s POV; Chapter - 17: Creating an international web presence; Chapter - 18: Responding to the market; Section - THREE:: Get moving; Chapter - 19: Engaging company leadership; Chapter - 20: A different type of management; Chapter - 21: The renewed importance of vision and mission; Chapter - 22: Distinguish between marketing and sales; Chapter - 23: Defining success; Chapter - 24: Evaluating risk; Section - FOUR:: Conclusion

Read more less

Book SynopsisIn theory, the Internet allows all brands to market internationally. But in practice, most companies struggle to compete outside their home market. Written from a marketing practitioner's perspective, International Brand Strategy evens the playing field with clear, actionable techniques to guide any organization going through the process. This book helps companies build sales in foreign markets, but just as important it helps them thrive by maintaining price integrity and building brand equity at the same time. With the guidance provided in International Brand Strategy companies hit the ground running in foreign markets. This provides a competitive advantage from day one, empowers companies to avoid costly mistakes, and saves months of trial and error. The book lays out a unique methodology for managing brands abroad that can be implemented for any product in any market. These methods have proven their value for companies large and small across six continents. The book guides readers with pragmatic models and a wealth of examples from global companies such as Target Canada, Unilever and Apple. International Brand Strategy was written for those who are planning to enter a new market and for those who are already there but wish to improve their brand's performance. It helps the reader recognize some of the most common pitfalls and how to avoid them, provides practical tips to understand the dynamics of price, product and value from a foreign buyer's perspective, and defines a conceptual framework to assess and improve brand equity at home and abroad.Trade Review"A must-read for every marketing and business leader growing their company across borders." * Nataly Kelly, VP of Localization, HubSpot and Author of Found in Translation *"If you are a marketing practitioner, it will become your bedside reading... if you are a top executive, discover how you can build brand equity, intentionally, and if you are a business student, this may well be your passport to a successful international career!" * Donovan Hawker, Founder, Hawkers & Partner and Lecturer, Sorbonne University (CELSA) *"Sean has captured both the "how" and, more importantly, the "why" in building successful multinational marketing efforts." * Peter Gerritsen, President, TAAN Worldwide *"If you are looking for the definitive hand guide on how to successfully market your brand across borders, this is it." * Elliot Polak, Chief Consultant, Social Dividend Global *"Value is as perceived in the eyes of the buyer, as the L'Oreals, Nestles, Unilevers and P&Gs of the world have discovered and learned to exploit. Sean Duffy shows you the way to do it too! He has condensed his 30 years of handling strategic marketing and brand development exercises over 6 continents in a slim, practical but comprehensive book." * Sanjay Kumar, Strategy and Operations and Professor, Delhi School of Business *"This book is very practical with useful methodologies and concrete case studies. Marketers can take this book as a "marketing bible" for international market entry and operations." * Edward Zhang, Founder of ZEN.EST Public Relations *"Sean Duffy removes all the fuzziness from marketing and brand management with his new book. He clearly demonstrates how to grow brands and how to grow as marketers. Recommended reading for anyone serious about building brands and business." * Veronika Tarnovskaya, International Marketing and Researcher and lecturer, docent, Lund University School of Economics and Management *"The hyper-practical (and uber-inspiring!) guide to taking your brand global. (Hint: It's way more than running your website copy through Google Translate!)" * Ann Handley, Chief Content Officer, Marketing Professors and Author of Everybody Writes *"Sean writes from the perspective of someone who has pondered the vagaries of product naming while standing in a shop in rural Ethiopia, reimagined adapting automotive ad copy sitting in a sleek conference room in Sweden, and walked the streets of Beijing to meet with engineers to find insights on a client's QA testing. He's a practitioner who knows what works and why, and any marketer who wants to sell internationally or adapt a global brand locally would do well to follow his lead." * Jonathan Salem Baskin, President, Arcadia Communications Lab and Author of Branding Only Works on Cattle *"You're just about to enter a new market with your brand. Excited? Consider this: the odds are high that you will fail... So, if you don't want to become another sad statistic, then this book is a must-read!" * Dr. Ana Iorga, CEO and Chief Neuroscientist, Buyer Brain and Co-editor & Author of Ethics in Neuromarketing *Table of Contents Section - ONE: Preparation; Chapter - 01: Why brands fail abroad; Chapter - 02: The business case for entering a foreign market; Chapter - 03: Choosing the right market; Chapter - 04: The difference between domestic and international brand building; Chapter - 05: Defining an approach to international markets; Chapter - 06: Preparing the brand for travel; Section - TWO:: The new market; Chapter - 07: Understanding the mechanics of building brand equity abroad; Chapter - 08: Setting realistic expectations; Chapter - 09: Dealing with language; Chapter - 10: Assembling the right team; Chapter - 11: Segmenting the market and targeting; Chapter - 12: Understanding local buyers in foreign markets; Chapter - 13: Understanding local competitors from the buyer’s POV; Chapter - 14: Seeing your product from the local buyer’s POV; Chapter - 15: Seeing your product’s price from the local buyer’s POV; Chapter - 16: Seeing your brand’s value from the local buyer’s POV; Chapter - 17: Creating an international web presence; Chapter - 18: Responding to the market; Section - THREE:: Get moving; Chapter - 19: Engaging company leadership; Chapter - 20: A different type of management; Chapter - 21: The renewed importance of vision and mission; Chapter - 22: Distinguish between marketing and sales; Chapter - 23: Defining success; Chapter - 24: Evaluating risk; Section - FOUR:: Conclusion

Read more less

Book SynopsisWINNER: Independent Press Awards 2021 - Business: Entrepreneurship & Small Business HIGHLY COMMENDED: Business Book Awards 2021 - Start up/Scale up Do you dream of ditching the day job, doing your own thing and being your own boss? Are you ready to Boss It? In this invigorating and highly practical book, serial entrepreneur Carl Reader provides exactly the fire and guidance you need to get started. Designed to cut through the business jargon, this handy guide will take you through everything you need to establish and run your own business - from the mindset it takes to turn a dream into a plan, to the need-to-know practical stuff for running and growing a business. Featuring case studies, templates and exercises to help you put what you read into action, and turn that dream into a reality, this motivational book will enable you to be your own boss, to take control of your income, your time and your life... and Boss It.Trade Review"I've just loved reading this book. Carl Reader takes a sharp pin to pop the many myths of what it takes to set up, run and scale a business. His lived experience of 'walking the walk' of setting up and running businesses burns throughout all the chapters, as does his passion for creating a business guide for the next generation." * Sharon Davies, CEO, Young Enterprise *"Carl Reader is the guru of self-employment and this is a fantastic guide for anyone seeking to be their own boss. Whether you are looking for advice on funding, IT or building a customer base, this book has it covered." * Elizabeth Anderson, Money and Business Editor, i newspaper *"It is rare to find a book that is inspiring, pragmatic, realistic and optimistic about starting out on your own and growing your own business. Carl Reader has written a business-advice book that is well-contextualized for this time, with wider learnings to support entrepreneurs. Here are practical insights into innovation, as well as aspirational business advice and worksheets to progress thinking into action. Carl explains key business knowledge and motivates the reader to move their idea forward. The Five Stars model is something I'll be using and encouraging others to!" * Siân Prime, Academic Lead (Enterprise), Goldsmiths, University of London *"Carl Reader has truly captured that the future of work is being rewritten. These COVID times will lead to the growth of the gig economy and there is a place for all skills, but we need to know how to capitalize our best skills to find our way forward. In this book, Carl has shared very useful business-centric tips and a hands-on approach to becoming a small business owner. Boss It will truly give you very apt learning lessons for starting your business dreams." * Ritu Marya, Editor-in-chief, Entrepreneur magazine (APAC and India) *"Boss It is an invaluable guide to the seemingly elusive 'it' factor about self-employment. From 'dreaming it' to 'doing it', Carl Reader demystifies how to BOSS IT with confidence and clarity. This book offers the next generation an opportunity to reimagine their future working lives when it is needed now more than ever. And Carl's advice also serves as a nudge to those pondering whether to take the plunge to become their own boss. This is an important, honest and inspirational guide to make dreams a reality." * Claire Bennison, Head, ACCA UK (Association of Chartered Certified Accountants) *"Whether you're already running your own business and need some help focusing on what's important or you're just about to embark on your first venture, you need to read this book. Carl Reader is incredibly knowledgeable about every facet of growing a robust and resilient company: every base is covered. Most importantly, for me, this isn't some romantic glamorous account of what it takes to be an entrepreneur, it's a real, gritty, practical handbook for success." * Rebecca Burn-Callander, former Enterprise Editor, Daily Telegraph *"Whether you're starting your first business or building your tenth, you will be more successful by applying Carl Reader's brilliant BOSS IT principles." * Michael Heppell, Sunday Times bestselling author, speaker and coach *"Carl Reader is a passionate and dedicated supporter of entrepreneurs and small businesses. In this book, he takes would-be entrepreneurs through 'the good', but also doesn't shy away from 'the bad and the ugly'. Carl is an affable coach and this guide is incredibly practical, with case studies, templates and exercises, and refreshingly there's no business jargon in sight!" * Francesca James, Founder, Great British Entrepreneur Awards *"Carl Reader's Boss It is a must-read for anyone considering starting or already running their own business. Carl's experience, insight and approachable style combine to captivate and inform far better than most business books I've read. He's honest about the realities and the practicalities, and his approach - Dream it, Plan it, Do it, Scale it - sets it all out for you. Carl's straightforward advice demystifies complex issues and should be a constant reference source for all. Keep it handy and read it often." * Chris Bryce, former CEO/Chair, IPSE (Association of Independent Professionals and the Self-Employed) *"Boss It uniquely addresses the two most important aspects of business ownership - the why and the how. Self-employment and business ownership remain the backbone of the world's economy, yet the concepts remain unimaginable or misunderstood for many. The author demystifies the topics in a way that guides the reader through self-analysis, supported by a pragmatic step-by-step process. The end result is inspiration and action for the motivated reader!" * Brad D Smith, Executive Chairman, Intuit *"Purchasing this book is a no-brainer for anyone in business or thinking of doing their own thing. Carl Reader has walked the walk in his own business and now shares years of experience and motivation in plain English." * Mike Michalowicz, author, 'Profit First' and 'Fix This Next' *Table of Contents Chapter - 00: Introduction – Be your own boss; Section - ONE: Dream it; Chapter - 01: Why should you be your own boss?; Chapter - 02: The difference between success and failure; Chapter - 03: How to create a business idea; Section - TWO: Plan it; Chapter - 04: From dreaming to planning; Chapter - 05: Raising funds; Chapter - 06: How to make the important first step; Section - THREE: Do it; Chapter - 07: Building your systems and processes; Chapter - 08: Finding your customers and marketing; Chapter - 09: Moving towards the bigger picture – Scaling your business; Section - FOUR: Scale it; Chapter - 10: An introduction to scaling; Chapter - 11: Scaling 101 – The growth model; Chapter - 12: Scaling 101 – The funding model; Chapter - 13: Scaling 101 – The staffing model; Chapter - 14: Scaling 101 – The leadership model; Chapter - 15: Final words of advice; Chapter - 16: Notes; Chapter - 17: Index

Read more less

Book SynopsisSHORTLISTED: CMI Management Book of the Year 2017 - Commuter's Read Category (previous edition) The Trusted Executive helps leaders deliver outstanding results, create inspiring relationships and provide a positive contribution through the power of trustworthy leadership. In the shifting world of business, affected by trends involving robotics, AI, data privacy, the #metoo movement, climate crisis, employment rights and income inequality, trust and truthfulness have become the agenda. But how can business leaders and executives build trust in an untrusting world? The Trusted Executive, gives leaders the tools to build trust by focusing on ability, integrity and benevolence. Providing a range of tools, exercises, examples and case studies, the fully updated edition will help readers: - Understand the primary role of trust as a leadership skill - Build trust around themselves as a leader, and develop role modelling behaviours - Lead transformation change within their own organization - Develop strategies to deal with unwanted violations of trust within their businessTrade Review"This inspiring book sets out a leader's individual responsibility for driving the actions that create organizational trust. The measures John Blakey recommends are highly practical and well within the capability of all business leaders who are determined to leave a positive legacy." * Jane Frost CBE, CEO, Market Research Society *"What this bold and thought-provoking book shows is that there is an urgent need to re-build trust through developing leaders that don't just 'talk the talk', but who also 'walk the talk." * Paul Kehoe, former CEO, Birmingham Airport *"I've read many books on organizational trust and John's is one of the best - a welcome addition and a must-read." * Barbara Brooks Kimmel, CEO and Co-founder, Trust Across America *Table of Contents Chapter - 00: Introduction - ‘You’re too nice, Blakey’; Section - ONE: Trust lost and trust regained; Chapter - 01: A broken model - The blue pill vs the red pill; Chapter - 02: The three pillars that inspire trust; Section - TWO: The nine habits that inspire results, relationships and reputation; Chapter - 03: Pillar 1 - Habits of ability; Chapter - 04: Pillar 2 - Habits of integrity; Chapter - 05: Pillar 3 - Habits of benevolence; Chapter - 06: Cracks in the pillars - What to do when things go wrong; Section - THREE: Building a high-trust culture; Chapter - 07: Working with the Nine Habits of Trust; Chapter - 08: Conclusion - ‘Well done, Blakey’

Read more less

Book SynopsisWINNER: Independent Press Awards 2021 - Leadership Bestselling and award-winning author duo Chris Lewis and Pippa Malmgren are calling it out. In The Infinite Leader, they argue that the spectacular leadership failures that we have witnessed in recent history, stretching across business, community life and politics, can be explained by a lack of balance. Having spent centuries perfecting processes and systems to maximize productivity and being indicted to the shrine of numbers, KPI's and financial forecasting, we have to admit, there are very few examples of sustainable and inspirational leadership figures out there. By over-relying on the hard stuff, we have disregarded whole dimensions of values that are desperately needed when trying to engage communities of people towards a common goal. The Infinite Leader is a roadmap to introducing balance back into organizations. You can adapt your stance to the infinite possibilities facing you as a leader, and balance the main quadrants of the rational, emotional, spiritual and physical leader, to deliver sustainable leadership with integrity. Business is still about people - people operate across paradoxes and opposing forces, in a world that confounds these influences. Leaders need to continuously juggle and neutralize these to succeed. Be what your people need you to be and learn what they don't teach you in business schools; remain analytical and numbers-focused when needed, but also bring your heart, person and integrity to leadership.Trade Review"Now more than ever the world needs leaders who can lead businesses without limits. We don't need leaders who just follow the crowd locked in groupthink. The Infinite Leader shows that type of real leadership needed on the rocky road ahead." * Edmund V King OBE, President, AA *"Business is there for the long term, not the short term. It doesn't need leadership; it needs great leadership. It also needs a balance of success and sustainability and that is what this book is all about." * Sinclair Beecham, Founder, Pret A Manger *"If you were to ask people what they think of our current political and business leaders, they would probably reply 'What leadership?' We are seeing two-dimensional leaders, not leaders with an infinite range of attitudes, behaviours and philosophies. This book addresses that deficit, and in an entertaining, innovative and 'off the wall' way. It is not just another leadership book; it is the infinitive leader's manual - don't miss it!" * Professor Sir Cary Cooper CBE, 50th Anniversary Professor of Organizational Psychology and Health, Alliance Manchester Business School, University of Manchester *"Prescient and pragmatic in equal nature, The Infinite Leader could just become the bible for post-COVID leadership." * Alison Cork, Entrepreneur *"Chris Lewis and Pippa Malmgren always provide unique and relevant perspectives on the key leadership issues and trends of the day. This book is no exception. I highly recommend it." * Robert J Herbold, Former Chief Operating Officer, Microsoft Corporation *"Leadership is dynamic and complex. What worked in the past will not work now. This is true across every sector of society, and a failure of leadership ultimately destroys hope and a belief in the future. This wonderful new book provides a beacon to guide our path, defining the attitudes and principles needed by our leaders to build a better society. My warmest congratulations to Chris Lewis and Pippa Malmgren." * Professor Russell Foster CBE, FRS, Director of the Sleep and Circadian Neuroscience Institute, University of Oxford *"By taking us on a journey, challenging our perceptions, inspiring thought and stimulating new ideas, Chris Lewis and Pippa Malmgren practise what they preach in The Infinite Leader. " * The Rt Hon Greg Clark MP *"This book is about everything that we knew and could not articulate ourselves. And what we did not know and was not explained to us." * Milenko Prvacki, Senior Fellow, Lasalle College of Arts *"This is a very timely book. As companies, organizations and work itself are reinventing themselves, The Infinite Leader provides original and thought-provoking insight into how leaders can harness the collective intelligence of their teams to successfully navigate uncertainty as well as new and ever-changing circumstances. Chris Lewis and Pippa Malmgren are brilliant in their guidance to manage the imbalances, foster deeper inclusion and ensure greater integrity." * Helen Anderson, International Committee of the Red Cross (ICRC) *"Capital is the most powerful force for even on the planet. This book talks about the balance needed for capitalism to survive." * Bill Thornhill, Editor, GlobalCapital *Table of Contents Chapter - 00: Introduction; Chapter - 01: The End; Chapter - 02: Circles and Zeros; Chapter - 03: Existing Leadership Models; Chapter - 04: Introducing ‘Zero’ Models; Chapter - 05: Zero State Thinking; Chapter - 06: Zeronomics; Chapter - 07: Zero Ego, Zero Gender; Chapter - 08: Zero Education; Chapter - 09: Where this Thinking Takes Us; Chapter - 10: Conclusions

Read more less

Book SynopsisFull of exercises, models, checklists and templates, this book covers how to assess the needs of clients, select the right tool for the circumstance and deliver effective coaching with confidence. A complete resource for both in-house and external coaches, 50 Top Tools for Coaching presents the techniques required for every coaching situation. It focuses on every stage of the coaching process, from setting up and managing the coaching relationship, understanding and resolving conflict, developing client confidence and performance to enhancing leadership styles and coaching during periods of change. Supporting hints and tips are found throughout to maximise the effectiveness and impact of the tools. This fully revised fifth edition of 50 Top Tools for Coaching includes new tools for managers for performance coaching and for building your own coaching practice. It remains an indispensable resource for coaches of all levels of experience and in all remits, as well as managers and leaders looking to improve performance in their organizations through coaching. Online supporting resources include additional tools, interactive templates and videos of the tools in action demonstrated by the authors.Trade Review"It's a paradox of coaching that great coaches have a large toolkit -- but use them sparingly. Before you can let go of reliance on tools and techniques, you must first have the abundance that gives confidence they are there, if you ever need them. This volume helps the coach on that journey." * Professor David Clutterbuck *"This is the go-to book for coaching practice. It gives you the full toolkit to handle most coaching situations and its accessibility will appeal to experienced practitioners as well as those just entering into coaching. With diversity and inclusion at the heart of most businesses in the 21st century, the tools for coaching women in the workplace and group coaching are both topical and invaluable." * John Athanasiou, Director of People, HarperCollins Publishers *"This book is a rich source of practical approaches, whether you are an experienced coach, a new coach, or a manager wanting to become even better at coaching team members." * Angela Sabin, Principal Coach, Executive Life Coaching *"Whether you are an experienced coach or new to coaching, this is an excellent resource full of practical tips that cover a whole variety of topics and situations. The tools can be easily adapted to different coaching situations and the tips are so useful when preparing to coach. I really appreciated the chapter on Coaching Skills for Managers - through the COVID-19 pandemic we have recognised that, more than ever, coaching is a critical leadership activity, so the tools on helping to manage productivity and retain talent will be very valuable." * Cheryl Hathaway, Head of People and Development, Big Yellow Group PLC *"A big welcome to Ro Gorell and Gillian Jones' fifth edition of their useful book of coaching tools. They have expanded their book to address the changing challenges of our time, including more on developing women leaders, agile change, coach supervision and organizational complexity. Not only professional coaches but all managers and leaders will find this book a valuable resource for developing others, and the wider systems they work within." * Professor Peter Hawkins; Chairman of Renewal Associates and author of Leadership Team Coaching and Leadership Team Coaching in Practice *"Whoever you are and whatever you want from coaching there is something in this book for you; practical tools, great insights and new areas of focus, I love it!" * Jenny Cridland, Leadership Development Consultant, Be the Business *Table of Contents Chapter - 00: Introduction; Section - ONE: Setting up the coaching relationship; Chapter - 01: The coaching process Chapter - 02: Coaching assessment form; Chapter - 03: Coaching brief and contracting form; Chapter - 04: Coaching self-assessment questionnaire; Chapter - 05: Checklist for establishing contract rules; Chapter - 06: Action plan; Chapter - 07: Coaching evaluation; Section - TWO: Foundation tools; Chapter - 08: Listening model; Chapter - 09: Questioning skills and techniques; Chapter - 10: Feedback techniques and examples; Chapter - 11: The ORACLE model; Chapter - 12: Coffee-break coaching; Chapter - 13: Self-coaching; Section - THREE: Goal setting; Chapter - 14: Creating powerful intentions; Chapter - 15: Goal setting; Chapter - 16: Breaking down previous goals; Chapter - 17: Spatial action planning; Chapter - 18: Goal visualization; Chapter - 19: Goal visualization script; Section - FOUR: Problem resolution; Chapter - 20: Logical levels; Chapter - 21: Positive problem solving (reframing); Chapter - 22: Problem mapping; Section - FIVE: Values and beliefs; Chapter - 23: Internal conflict negotiation; Chapter - 24: Helping individuals reduce stress; Chapter - 25: Changing negative thought patterns; Chapter - 26: Determining values; Chapter - 27: Prioritizing values; Chapter - 28: Belief assessment; Section - SIX: Confidence strategies; Chapter - 29: Reprogramming negative language; Chapter - 30: Personal centre of excellence; Section - SEVEN: Working effectively with others; Chapter - 31: Behavioural conflict resolution; Chapter - 32: Analysing and resolving conflict; Chapter - 33: 360-degree perspective; Section - EIGHT: Personal impact and influence; Chapter - 34: Communication skills audit and skills inventory; Chapter - 35: 360-degree feedback; Section - NINE: Enhancing leadership style; Chapter - 36: Team climate inventory; Chapter - 37: Improving the delegation process Chapter - 38: Planning to delegate; Chapter - 39: Prioritizing: paired comparison; Chapter - 40: Prioritizing: importance–urgency grid; Section - TEN: Planning for the future; Chapter - 41: Life events; Chapter - 42: The discovery model; Chapter - 43: Ideal work designer; Chapter - 44: Managing my career; Section - ELEVEN: Developing women; Chapter - 45: Identifying super powers through strengths-based portraits; Chapter - 46: Reflected strengths portrait exercise; Chapter - 47: Improving confidence by changing beliefs; Chapter - 48: Questions to change limiting beliefs (part 1); Chapter - 49: Questions to change limiting beliefs (part 2); Chapter - 50: Confidence building; Chapter - 51: Emotional intelligence through modelling; Chapter - 52: Managing upwards; Section - TWELVE: Coaching during change; Chapter - 53: Creating a group coaching environment; Chapter - 54: Creating tools for group coaching; Chapter - 55: Lean change canvas; Chapter - 56: Mapping different perspectives; Chapter - 57: Hot seat coaching; Section - THIRTEEN: Ten extra tools from our coaches; Chapter - 58: Goal setting – ensuring goals are aligned; Chapter - 59: Targeting what’s important; Chapter - 60: Guiding others through the change journey; Chapter - 61: SLOBA model for building credibility; Chapter - 62: The alignment process; Chapter - 63: Accountability review; Chapter - 64: Breaking the gridlock; Chapter - 65: Building resilience; Chapter - 66: Building and using a supportive network; Chapter - 67: Establishing a real purpose, meaning and value for client progress; Section - FOURTEEN: A manager’s guide to coaching; Chapter - 68: Coaching to improve performance; Chapter - 69: Coaching to retain talent; Chapter - 70: Coaching people who are in conflict; Chapter - 71: Coaching upwards; Chapter - 72: Coaching for resistance to change: Dealing with negativity; Section - FIFTEEN: Building a coaching practice; Chapter - 73: Your value proposition; Chapter - 74: Creating coaching packages; Chapter - 75: Pricing your coaching services; Chapter - 76: Managing your business process; Chapter - 77: Systems for delivering your coaching services; Chapter - 78: Coach yourself first: A coach’s guide to self-reflection (by Mark Bisson); Chapter - 79: Tools for supervision (by Mark Bisson)

Read more less

Book SynopsisThe investment in global collaboration technology now exceeds US$45 billion. Professionals who work across cultures face some of the most cognitively, psychologically and emotionally difficult challenges, regardless of whether they work virtually or in person. And they often face these challenges without the help of a corporate guide. Build Your Cultural Agility is that guide. This book offers strategies to help you develop into a successful global professional, one who can comfortably and effectively work in and with people from different cultures. This book helps you leverage your natural strengths while providing suggestions for developing cultural agility competencies. Build Your Cultural Agility focuses on nine specific competencies that comprise cultural agility: three self-management competencies (tolerance of ambiguity, curiosity and resilience), three relationship-management competencies (humility, relationship-building and perspective-taking) and three task-management competencies (cultural minimization, cultural adaptation and cultural integration). Within each chapter, the author provides a case example of that competency in action, explains why the competency is critical for success, offers a self-awareness exercise to help you determine your level of proficiency and concludes with suggestions for self-development.Trade Review"In accessible, lively prose, Paula Caligiuri explores how qualities such as curiosity, resilience, humility, relationship-building and empathy form the building blocks of cultural agility. More importantly, she bridges theory and application, offering a practical manual for cultivating the characteristics essential for success in our global, connected society. With its lucid exercises and straightforward guidance, Build Your Cultural Agility is an indispensable resource." * Joseph E. Aoun, President, Northeastern University *"Having a diverse team in the military and in all organizations is critical for decision-making in complex and uncertain situations. To foster trust within a diverse team, leaders need cultural agility to help them remove their perceptual blinders. Build Your Cultural Agility is a book that will help leaders gain this critical leadership competency." * General David Goldfein (USAF Retired), 21st Chief of Staff of the U.S. Air Force *"In Build Your Cultural Agility, Paula has done a great job to go beyond a clear definition of what cultural agility entails. It discusses task and relationship management in a very thorough way and combines theoretical insights with very practical advice. A must-read." * Fons Trompenaars, co-author, Riding the Waves of Culture: Understanding Diversity in Global Business, and CEO, Trompenaars Hampden-Turner Consulting *"Build Your Cultural Agility is a must-read for anyone navigating cultural differences, both within and across nations. Filled with self-assessments, empowering case studies, and practical advice grounded in the best science, your intercultural effectiveness is guaranteed to grow in countless ways." * Michele J. Gelfand, Distinguished University Professor, University of Maryland, and author, Rule Makers, Rule Breakers: How Tight and Loose Cultures Wire Our World *"Interconnected and multicultural. Unpredictable and unfamiliar. Such is the world we live in, no matter where we are, geographically, organizationally and socially. How might we succeed in this era of a rapidly evolving and always-novel environment? How should we make sense of and respond to ambiguous and foreign signals? How should we build resilience and adaptability to thrive in cross-cultural situations? You will find extremely valuable insights and practical tips in Paula Caligiuri's fascinating book Build Your Cultural Agility." * Haiyan Wang, Managing Partner, China India Institute, and co-author, Getting China and India Right *"The world of work has evolved dramatically over the past few decades. In the area of employee development, companies are embracing new models and practices. The new models include a more strategic adoption of pro bono and skills-based volunteerism. For managers to develop, they need to build a variety of competencies that can be gained through strategic volunteerism. Among these essential competencies, cultural agility has become a game-changer. In Build Your Cultural Agility, Paula Caligiuri shares her wisdom in a compelling and practical book for all employees and supervisors. This book will become a valuable read for global managers in all industries." * Michael Bzdak, Global Director, Employee Engagement, Johnson & Johnson, and author, Corporate Cultural Responsibility, Graduate Faculty, School of Communication and Information, Rutgers University *"The value of cultural agility is amplified in today's global business economy. In her book, Paula Caligiuri leverages her expertise in this space to pose thought provoking questions, offer viable options for development, and share key takeaways to advance and build critical cultural competencies that make an impact. This book is a must for any current or aspiring global professional. The world isn't slowing down, neither should you. If you want to be more effective in intercultural situations, this book is an excellent guide!" * Victoria Di Santo, Director, Organizational Development & Effectiveness, Brother International Corporation *"For those in search of a successful international career, or those looking to support the growth of global talent in their organization, this book is packed with practical advice on how to be effective in cross-cultural situations. What is particularly interesting in this book is the compelling argument that the same practices that help us to be culturally agile in an international setting can also make us more effective in navigating the prevalent subcultures (organizational, professional, generational) that surround us. As a trusted adviser to leading companies across the globe for more than three decades, I highly recommend Paula's research-backed thinking and advice on how to build cultural agility and a more robust pipeline of global talent." * Michael Elia, CEO, TraQs *"If you want to master handling yourself well in and with different cultures, both quickly and effectively, this book is a must-read! Having worked in several countries with many different nationalities, I found this absolutely useful for adapting to various environments. With Build Your Cultural Agility, Paula has managed to create awareness on the different layers within cultural agility and how to assess one's own position. But more importantly, it provides simple instruments to help overcome challenges that can rise through cultural differences. This book has made both my professional and personal life as a globetrotter much, much easier." * Paul Grommel, People Practices, DPR Construction *"The world economy is rapidly becoming multipolar. For managers to succeed in the new era, cultural agility is becoming more critical, by the day. In fact, one does not even have to cross continents to witness the reality of cultural heterogeneity. Just look at the enormous cultural differences within the United States, within Europe, within Asia, as well as within other regions. In Build Your Cultural Agility, Paula Caligiuri has written an extremely practical book. It offers managers at all levels crisp tools to assess one's current cultural agility, ideas regarding how to behave, and guidelines for how to further build cultural competence. An essential read for the global manager." * Anil K. Gupta, co-author, The Quest for Global Dominance, Michael Dingman Chair in Strategy and Globalization, Smith School of Business, The University of Maryland *"To succeed in today's global economy, people must become adaptable, flexible and comfortable when encountering other cultures, a concept Paula Caligiuri calls "cultural agility." In this comprehensive and impressive new book, Dr. Caligiuri expertly details the key capabilities necessary for developing cultural agility when working with others, executing professional tasks, making decisions and building relationships. The book is well-researched and contains useful self-assessments throughout for readers to engage with the content as they read along. An excellent resource for anyone interested in the topic of cultural adjustment and adaptation." * Andy Molinsky, author of Global Dexterity and Reach, Professor of International Management and Organizational Behavior, Brandeis University *"The ability to work across cultural boundaries is no longer a nice-to-have; every entrepreneur, businessperson and global citizen must be able to bridge the gaps between cultures. In Build Your Cultural Agility, Paula has provided the framework required for all of us to work effectively across any cultural boundaries. Build Your Cultural Agility is required reading for all the entrepreneurs in my portfolio." * Andy Palmer, CEO, Tamr, and Founder, Koa Labs *"Having worked in multi-national corporations and done global work, I wish I had read this book earlier. It is a treasure chest of ideas and practical tips for building one's cross-cultural agility. The nine competencies provide a useful roadmap to navigate the challenges of working and leading cross-culturally. Reading about the three task management competencies took me back to my days as a leader making decisions in a cross-country context. Wish I had these heuristics then to guide my decision making: knowing what strategy is more appropriate when. The book is an absolute must-read for anyone doing global work today." * Pradnya Parasher, Founder & CEO, ThreeFish Consulting and co-author, The Secret Life of Organizations *"As a global HR executive, I find Dr. Caligiuri's book to be timely and pertinent. The world is continuing to rapidly evolve, and while doing business across borders has become more commonplace, it has also become more complex. Understanding your own unique cultural lens and adapting your approach to ensure inclusion and respect for others is key to success in any language. The current environment with the global pandemic has only made this book more important. While travel and physical cues used to serve as a key guidepost, providing more immediate feedback for global leaders, we are now faced with a largely virtual environment. Dr Caligiuri's pragmatic guidance on all nine competencies comprising cultural agility, as well as her focus on developing trust, continuous learning, thoughtful communications and strong relationships are critical for all global leaders to embrace to maximize their impact." * Nicolette Sherman, Chief Human Resources Officer, Oyster Point Pharma, Inc. *"As a global mobility professional and thought leader, I appreciate deeply how Dr. Caligiuri quickly establishes the principles underlying cultural agility and provides a how-to guide to improve upon or develop foundational elements contributing to cultural adaptiveness. The timeliness of this book cannot be overstated as an effective tool for corporate leaders, HR practitioners and career-climbers to elevate DEI initiatives through mindful practices and personal accountability. It is no secret that the greatest success comes when we focus on inclusive and diverse teams!" * LaShell Tinder, Executive Board Member, Families in Global Transition *"Cultural agility is a key competency for effective global leaders everywhere today. Yet mostly misunderstood; it is much more than awareness. This competency is needed for globally oriented organizational performance and execution but is essential for working through the range of strategic options, and leveraging diverse talent to succeed in charting a truly global business future. Paula Caligiuri's new book takes her academic thought leadership and deep experience in this space into practical, real and tangible action items for leaders thinking and working strategically in the global world of mobility, connectivity and diversity. Thoroughly recommended." * Ian C. Woodward, Professor, INSEAD, and co-author, The Phoenix Encounter Method: Lead Like your Business is on Fire! *Table of Contents Chapter - 01: Cultural Agility for Intercultural Effectiveness; Section - ONE: Self-Management; Chapter - 02: Tolerance of Ambiguity for Comfort in a Novel Environment; Chapter - 03: Curiosity to Expand Your Understanding of Cultural Differences; Chapter - 04: Resilience to Cope When Cultural Differences Produce Unpredictability; Section - TWO: Relationship Management; Chapter - 05: Humility to Learn from Others Who are Culturally Different from You; Chapter - 06: Relationship-Building to Strengthen Your Support System Anywhere; Chapter - 07: Perspective-Taking To Empathize and Understand Those Who are Culturally Different; Section - THREE: Cultural Responses; Chapter - 08: Cultural Adaptation to Respond as Expected in a Culturally Diverse Situation; Chapter - 09: Cultural Minimization to Uphold a Standard in a Culturally Diverse Situation; Chapter - 10: Cultural Integration to Create New Norms for Group Success in a Culturally Diverse Situation; Chapter - 11: Using Your Cultural Agility for Career Success

Read more less

Book SynopsisThe investment in global collaboration technology now exceeds US$45 billion. Professionals who work across cultures face some of the most cognitively, psychologically and emotionally difficult challenges, regardless of whether they work virtually or in person. And they often face these challenges without the help of a corporate guide. Build Your Cultural Agility is that guide. This book offers strategies to help you develop into a successful global professional, one who can comfortably and effectively work in and with people from different cultures. This book helps you leverage your natural strengths while providing suggestions for developing cultural agility competencies. Build Your Cultural Agility focuses on nine specific competencies that comprise cultural agility: three self-management competencies (tolerance of ambiguity, curiosity and resilience), three relationship-management competencies (humility, relationship-building and perspective-taking) and three task-management competencies (cultural minimization, cultural adaptation and cultural integration). Within each chapter, the author provides a case example of that competency in action, explains why the competency is critical for success, offers a self-awareness exercise to help you determine your level of proficiency and concludes with suggestions for self-development.Trade Review"In accessible, lively prose, Paula Caligiuri explores how qualities such as curiosity, resilience, humility, relationship-building and empathy form the building blocks of cultural agility. More importantly, she bridges theory and application, offering a practical manual for cultivating the characteristics essential for success in our global, connected society. With its lucid exercises and straightforward guidance, Build Your Cultural Agility is an indispensable resource." * Joseph E. Aoun, President, Northeastern University *"Having a diverse team in the military and in all organizations is critical for decision-making in complex and uncertain situations. To foster trust within a diverse team, leaders need cultural agility to help them remove their perceptual blinders. Build Your Cultural Agility is a book that will help leaders gain this critical leadership competency." * General David Goldfein (USAF Retired), 21st Chief of Staff of the U.S. Air Force *"In Build Your Cultural Agility, Paula has done a great job to go beyond a clear definition of what cultural agility entails. It discusses task and relationship management in a very thorough way and combines theoretical insights with very practical advice. A must-read." * Fons Trompenaars, co-author, Riding the Waves of Culture: Understanding Diversity in Global Business, and CEO, Trompenaars Hampden-Turner Consulting *"Build Your Cultural Agility is a must-read for anyone navigating cultural differences, both within and across nations. Filled with self-assessments, empowering case studies, and practical advice grounded in the best science, your intercultural effectiveness is guaranteed to grow in countless ways." * Michele J. Gelfand, Distinguished University Professor, University of Maryland, and author, Rule Makers, Rule Breakers: How Tight and Loose Cultures Wire Our World *"Interconnected and multicultural. Unpredictable and unfamiliar. Such is the world we live in, no matter where we are, geographically, organizationally and socially. How might we succeed in this era of a rapidly evolving and always-novel environment? How should we make sense of and respond to ambiguous and foreign signals? How should we build resilience and adaptability to thrive in cross-cultural situations? You will find extremely valuable insights and practical tips in Paula Caligiuri's fascinating book Build Your Cultural Agility." * Haiyan Wang, Managing Partner, China India Institute, and co-author, Getting China and India Right *"The world of work has evolved dramatically over the past few decades. In the area of employee development, companies are embracing new models and practices. The new models include a more strategic adoption of pro bono and skills-based volunteerism. For managers to develop, they need to build a variety of competencies that can be gained through strategic volunteerism. Among these essential competencies, cultural agility has become a game-changer. In Build Your Cultural Agility, Paula Caligiuri shares her wisdom in a compelling and practical book for all employees and supervisors. This book will become a valuable read for global managers in all industries." * Michael Bzdak, Global Director, Employee Engagement, Johnson & Johnson, and author, Corporate Cultural Responsibility, Graduate Faculty, School of Communication and Information, Rutgers University *"The value of cultural agility is amplified in today's global business economy. In her book, Paula Caligiuri leverages her expertise in this space to pose thought provoking questions, offer viable options for development, and share key takeaways to advance and build critical cultural competencies that make an impact. This book is a must for any current or aspiring global professional. The world isn't slowing down, neither should you. If you want to be more effective in intercultural situations, this book is an excellent guide!" * Victoria Di Santo, Director, Organizational Development & Effectiveness, Brother International Corporation *"For those in search of a successful international career, or those looking to support the growth of global talent in their organization, this book is packed with practical advice on how to be effective in cross-cultural situations. What is particularly interesting in this book is the compelling argument that the same practices that help us to be culturally agile in an international setting can also make us more effective in navigating the prevalent subcultures (organizational, professional, generational) that surround us. As a trusted adviser to leading companies across the globe for more than three decades, I highly recommend Paula's research-backed thinking and advice on how to build cultural agility and a more robust pipeline of global talent." * Michael Elia, CEO, TraQs *"If you want to master handling yourself well in and with different cultures, both quickly and effectively, this book is a must-read! Having worked in several countries with many different nationalities, I found this absolutely useful for adapting to various environments. With Build Your Cultural Agility, Paula has managed to create awareness on the different layers within cultural agility and how to assess one's own position. But more importantly, it provides simple instruments to help overcome challenges that can rise through cultural differences. This book has made both my professional and personal life as a globetrotter much, much easier." * Paul Grommel, People Practices, DPR Construction *"The world economy is rapidly becoming multipolar. For managers to succeed in the new era, cultural agility is becoming more critical, by the day. In fact, one does not even have to cross continents to witness the reality of cultural heterogeneity. Just look at the enormous cultural differences within the United States, within Europe, within Asia, as well as within other regions. In Build Your Cultural Agility, Paula Caligiuri has written an extremely practical book. It offers managers at all levels crisp tools to assess one's current cultural agility, ideas regarding how to behave, and guidelines for how to further build cultural competence. An essential read for the global manager." * Anil K. Gupta, co-author, The Quest for Global Dominance, Michael Dingman Chair in Strategy and Globalization, Smith School of Business, The University of Maryland *"To succeed in today's global economy, people must become adaptable, flexible and comfortable when encountering other cultures, a concept Paula Caligiuri calls "cultural agility." In this comprehensive and impressive new book, Dr. Caligiuri expertly details the key capabilities necessary for developing cultural agility when working with others, executing professional tasks, making decisions and building relationships. The book is well-researched and contains useful self-assessments throughout for readers to engage with the content as they read along. An excellent resource for anyone interested in the topic of cultural adjustment and adaptation." * Andy Molinsky, author of Global Dexterity and Reach, Professor of International Management and Organizational Behavior, Brandeis University *"The ability to work across cultural boundaries is no longer a nice-to-have; every entrepreneur, businessperson and global citizen must be able to bridge the gaps between cultures. In Build Your Cultural Agility, Paula has provided the framework required for all of us to work effectively across any cultural boundaries. Build Your Cultural Agility is required reading for all the entrepreneurs in my portfolio." * Andy Palmer, CEO, Tamr, and Founder, Koa Labs *"Having worked in multi-national corporations and done global work, I wish I had read this book earlier. It is a treasure chest of ideas and practical tips for building one's cross-cultural agility. The nine competencies provide a useful roadmap to navigate the challenges of working and leading cross-culturally. Reading about the three task management competencies took me back to my days as a leader making decisions in a cross-country context. Wish I had these heuristics then to guide my decision making: knowing what strategy is more appropriate when. The book is an absolute must-read for anyone doing global work today." * Pradnya Parasher, Founder & CEO, ThreeFish Consulting and co-author, The Secret Life of Organizations *"As a global HR executive, I find Dr. Caligiuri's book to be timely and pertinent. The world is continuing to rapidly evolve, and while doing business across borders has become more commonplace, it has also become more complex. Understanding your own unique cultural lens and adapting your approach to ensure inclusion and respect for others is key to success in any language. The current environment with the global pandemic has only made this book more important. While travel and physical cues used to serve as a key guidepost, providing more immediate feedback for global leaders, we are now faced with a largely virtual environment. Dr Caligiuri's pragmatic guidance on all nine competencies comprising cultural agility, as well as her focus on developing trust, continuous learning, thoughtful communications and strong relationships are critical for all global leaders to embrace to maximize their impact." * Nicolette Sherman, Chief Human Resources Officer, Oyster Point Pharma, Inc. *"As a global mobility professional and thought leader, I appreciate deeply how Dr. Caligiuri quickly establishes the principles underlying cultural agility and provides a how-to guide to improve upon or develop foundational elements contributing to cultural adaptiveness. The timeliness of this book cannot be overstated as an effective tool for corporate leaders, HR practitioners and career-climbers to elevate DEI initiatives through mindful practices and personal accountability. It is no secret that the greatest success comes when we focus on inclusive and diverse teams!" * LaShell Tinder, Executive Board Member, Families in Global Transition *"Cultural agility is a key competency for effective global leaders everywhere today. Yet mostly misunderstood; it is much more than awareness. This competency is needed for globally oriented organizational performance and execution but is essential for working through the range of strategic options, and leveraging diverse talent to succeed in charting a truly global business future. Paula Caligiuri's new book takes her academic thought leadership and deep experience in this space into practical, real and tangible action items for leaders thinking and working strategically in the global world of mobility, connectivity and diversity. Thoroughly recommended." * Ian C. Woodward, Professor, INSEAD, and co-author, The Phoenix Encounter Method: Lead Like your Business is on Fire! *Table of Contents Chapter - 01: Cultural Agility for Intercultural Effectiveness; Section - ONE: Self-Management; Chapter - 02: Tolerance of Ambiguity for Comfort in a Novel Environment; Chapter - 03: Curiosity to Expand Your Understanding of Cultural Differences; Chapter - 04: Resilience to Cope When Cultural Differences Produce Unpredictability; Section - TWO: Relationship Management; Chapter - 05: Humility to Learn from Others Who are Culturally Different from You; Chapter - 06: Relationship-Building to Strengthen Your Support System Anywhere; Chapter - 07: Perspective-Taking To Empathize and Understand Those Who are Culturally Different; Section - THREE: Cultural Responses; Chapter - 08: Cultural Adaptation to Respond as Expected in a Culturally Diverse Situation; Chapter - 09: Cultural Minimization to Uphold a Standard in a Culturally Diverse Situation; Chapter - 10: Cultural Integration to Create New Norms for Group Success in a Culturally Diverse Situation; Chapter - 11: Using Your Cultural Agility for Career Success

Read more less

Book SynopsisWith considerable turmoil in international trade and logistics it is more important than ever to understand trade and customs issues and their impact on logistics operations. At every port and border international freight operations are exposed to trade and customs procedures. Cross-Border Logistics Operations serves as a comprehensive guide and companion to the cross-border trade and customs environment and its implications for international business supply chains and their control. Inspired by the World Customs Organization's Professional Standards (also known as the WCO PICARD Standards), it provides key insights into transporting goods across borders and effectively managing the requirements for compliance and enforcement. International students, business operators and government officials will find the book rich in detail with practical examples that include the political, administrative, regulatory, technological and economic context throughout. It covers all the critical operational and legal aspects of cross-border logistics operations, including: -prevailing trade, customs and border policy -tariffs and import taxes -border management and supply chain security practices -prohibitions and restrictions -enforcement and compliance practices -supply chain and logistics arrangements -disaster relief operations -frictionless trade and trade facilitation principles.Trade Review"Drawing on his many years as a trade facilitation practitioner and academic in the field, including as a contributor to the WCO's PICARD Programme, Andrew's book provides a comprehensive and valuable look at cross-border logistics, the players involved, the challenges faced and even offers glimpses of what the future could look like. This book should be on the reading list for anyone in the public or private sector whose work touches on cross-border logistics and desires a deeper understanding of how and why it all works." * Kunio Mikuriya, Secretary General, World Customs Organization (WCO) *"Building on personal experience, a thorough literature review and years of project practice, Andrew Grainger gets one key message across: successful trade facilitation helps achieve both better controls and - at the same time - easier trade. And the book shows you how to do it." * Dr Jan Hoffman, Chief, Trade Logistics Branch, United Nations Conference on Trade and Development *"This book deals with a topic that is of global importance and affects the economic development of all countries. Cross-border logistics is the basis of international trade. As the subtitle of the book points out, it is about making trade facilitation and border management effective. The author covers all the important aspects of cross-border logistics in the book and also points out the future development. Dr Grainger has produced a refreshingly well-written, seminal book that will serve scholars, students and practitioners for years to come." * Prof. Dr. Hans-Michael Wolffgang, Institute of Customs and International Trade Law at the University of Muenster *"Professor Andrew Grainger's book Cross Border Logistics unravels the mysteries of cross border trade, offering an expansive but digestible overview of cross border commerce. In his book Professor Grainger explains the rules and conventions that define how goods are moved around the globe and in a language that does not assume an in-depth knowledge of the subject. This is a useful guide that should be on the bookshelf of anyone involved in international trade whatever your role and experience." * Steven Pope, Group Head Trade Facilitation - Go Trade, Deutsche Post DHL Group *"Trade facilitation, or how to ease the flow of goods across borders, is a much discussed but generally poorly understood topic. It has long been as important - if not more important - than tariffs for most goods in developed country trade and is of vital importance for developing economies wishing to engage in international trade. This volume is a must read for anyone wishing to understand the processes and challenges involved in goods crossing borders." * Dr Stephen Woolcock, Associate Professor of International Relations, London School of Economics *"This book gives an excellent overview of how cross-border logistics can be improved by simplification and harmonization of customs procedures, often referred to as trade facilitation. It provides a thorough scientific analysis of these issues, explaining the latest developments in regulation, policy making and IT innovations that foster trade facilitation. Combined with the extensive experience of the author in trade facilitation consulting, it provides a rich set of guidelines and best practices that can inspire customs officers and logistics professionals to realize the full potential of trade facilitation." * Prof Yao-Hua Tan, Professor of Information and Communication Technology, Delft University of Technology *"In a time when cross-border operations are becoming increasingly complex and the need for Customs & Trade Compliance is greater than ever, Andrew's book is a timely and extremely useful view of this rapidly changing landscape and should be a reference of choice for any professional operating in this area." * Mark Corby, National UK Customs & Trade Compliance Manager, Kuehne + Nagel *"Kudos to Andrew for such a comprehensive book covering all aspects of cross border trade from logistic operations and customs compliance to coordinated border management and supply chain integrity. It seems he responded to the challenge 'if you don't see the book you want on the shelf, write it'. An essential go-to resource for all its readers." * Dr Mohammad Saeed, Senior Advisor Trade Facilitation and Policy for Business, International Trade Centre *"Unlike most supply chain and logistics books which deal with it as a footnote, this book unveils every inch of cross-border operations; an increasingly important and urgent subject governing the international flow of goods which should be taught at every business school. By focusing on the 'missing link' and overcoming friction between business operators and border agencies, Dr Grainger, a worldwide trade facilitation expert, has produced a much needed, insightful and up-to-date book that is worth every page." * Prof Cristiano Morini, University of Campinas, Faculty of Applied Sciences, FCA/UNICAMP, Brazil *"A spot-on contribution to the field of cross-border logistics management, the role of customs and other border agencies, as well as the facilitation of global trade. I warmly recommend Dr Grainger's book as a key learning and reference resource for students, executives, researchers and policy makers worldwide." * Dr Juha Hintsa, Founder of Cross-border Research Association, Switzerland *"What a great book! There is so little useful literature in our field, and this book fills that gap. I recommend this book to all practitioners and academics in the field of cross border logistics." * Prof. Dr. Albert W. Veenstra, Professor of Trade and Logistics, Rotterdam School of Management, Erasmus University Rotterdam *"Organisations moving goods across international borders face a multitude of challenges and risks, including successfully dealing with national administrations and negotiating the diverse range of rules and regulations. In this book Andrew provides an insightful overview of compliance activities for cross-border logistics, addressing the spectrum of issues that need to be considered, including customs administration, declarations, prohibitions, compliance and coordination. The book discusses the role of customs and other border agencies within the wider context of logistics and supply chain management, the importance of trade facilitation, and the institutions that contribute to making international trade work, and concludes with a look at the impact on the movement of goods in crisis situations. These insights are drawn from Andrew's extensive career in trade facilitation both operationally and academically. In this book the world of customs and trade facilitation is made understandable, and will be useful to students, policy makers and practitioners. The absence of textbooks covering this subject means that this book is both the first of its kind, and an essential text for anyone interested in trade facilitation, customs operations and cross border logistics." * Professor Stephen Pettit, Logistics and Operations Management, Cardiff Business School *"What an impressive book!. An essential resource for anyone involved in cross-border logistics operations as well as those that seek to mitigate the impact of borders on international commerce. I have, for nearly thirty years, been an active proponent of semantic data harmonisation to encourage digitilisation of global supply chain communications as a migration path from paper and for progression towards Single Window environments. This book provides a textbook for supporting these ambitions for enhanced trade facilitation. " * Sue Probert, Chair, United Nations Centre for Trade Facilitation and Electronic Business (UN/CEFACT) *Table of Contents Chapter - 01: Cross-border logistics operations; Chapter - 02: Customs administrations, tariffs and other taxes; Chapter - 03: Customs declarations and control; Chapter - 04: Prohibitions, restrictions and other border procedures; Chapter - 05: Border facilities - Operations and design; Chapter - 06: Trade and customs compliance management; Chapter - 07: Coordinated border management and supply chain security; Chapter - 08: Logistics, supply chain management and borders; Chapter - 09: Trade facilitation; Chapter - 10: Borders and disaster relief logistics operations

Read more less

Book SynopsisWith considerable turmoil in international trade and logistics it is more important than ever to understand trade and customs issues and their impact on logistics operations. At every port and border international freight operations are exposed to trade and customs procedures. Cross-Border Logistics Operations serves as a comprehensive guide and companion to the cross-border trade and customs environment and its implications for international business supply chains and their control. Inspired by the World Customs Organization's Professional Standards (also known as the WCO PICARD Standards), it provides key insights into transporting goods across borders and effectively managing the requirements for compliance and enforcement. International students, business operators and government officials will find the book rich in detail with practical examples that include the political, administrative, regulatory, technological and economic context throughout. It covers all the critical operational and legal aspects of cross-border logistics operations, including: -prevailing trade, customs and border policy -tariffs and import taxes -border management and supply chain security practices -prohibitions and restrictions -enforcement and compliance practices -supply chain and logistics arrangements -disaster relief operations -frictionless trade and trade facilitation principles.Trade Review"Drawing on his many years as a trade facilitation practitioner and academic in the field, including as a contributor to the WCO's PICARD Programme, Andrew's book provides a comprehensive and valuable look at cross-border logistics, the players involved, the challenges faced and even offers glimpses of what the future could look like. This book should be on the reading list for anyone in the public or private sector whose work touches on cross-border logistics and desires a deeper understanding of how and why it all works." * Kunio Mikuriya, Secretary General, World Customs Organization (WCO) *"Building on personal experience, a thorough literature review and years of project practice, Andrew Grainger gets one key message across: successful trade facilitation helps achieve both better controls and - at the same time - easier trade. And the book shows you how to do it." * Dr Jan Hoffman, Chief, Trade Logistics Branch, United Nations Conference on Trade and Development *"This book deals with a topic that is of global importance and affects the economic development of all countries. Cross-border logistics is the basis of international trade. As the subtitle of the book points out, it is about making trade facilitation and border management effective. The author covers all the important aspects of cross-border logistics in the book and also points out the future development. Dr Grainger has produced a refreshingly well-written, seminal book that will serve scholars, students and practitioners for years to come." * Prof. Dr. Hans-Michael Wolffgang, Institute of Customs and International Trade Law at the University of Muenster *"Professor Andrew Grainger's book Cross Border Logistics unravels the mysteries of cross border trade, offering an expansive but digestible overview of cross border commerce. In his book Professor Grainger explains the rules and conventions that define how goods are moved around the globe and in a language that does not assume an in-depth knowledge of the subject. This is a useful guide that should be on the bookshelf of anyone involved in international trade whatever your role and experience." * Steven Pope, Group Head Trade Facilitation - Go Trade, Deutsche Post DHL Group *"Trade facilitation, or how to ease the flow of goods across borders, is a much discussed but generally poorly understood topic. It has long been as important - if not more important - than tariffs for most goods in developed country trade and is of vital importance for developing economies wishing to engage in international trade. This volume is a must read for anyone wishing to understand the processes and challenges involved in goods crossing borders." * Dr Stephen Woolcock, Associate Professor of International Relations, London School of Economics *"This book gives an excellent overview of how cross-border logistics can be improved by simplification and harmonization of customs procedures, often referred to as trade facilitation. It provides a thorough scientific analysis of these issues, explaining the latest developments in regulation, policy making and IT innovations that foster trade facilitation. Combined with the extensive experience of the author in trade facilitation consulting, it provides a rich set of guidelines and best practices that can inspire customs officers and logistics professionals to realize the full potential of trade facilitation." * Prof Yao-Hua Tan, Professor of Information and Communication Technology, Delft University of Technology *"In a time when cross-border operations are becoming increasingly complex and the need for Customs & Trade Compliance is greater than ever, Andrew's book is a timely and extremely useful view of this rapidly changing landscape and should be a reference of choice for any professional operating in this area." * Mark Corby, National UK Customs & Trade Compliance Manager, Kuehne + Nagel *"Kudos to Andrew for such a comprehensive book covering all aspects of cross border trade from logistic operations and customs compliance to coordinated border management and supply chain integrity. It seems he responded to the challenge 'if you don't see the book you want on the shelf, write it'. An essential go-to resource for all its readers." * Dr Mohammad Saeed, Senior Advisor Trade Facilitation and Policy for Business, International Trade Centre *"Unlike most supply chain and logistics books which deal with it as a footnote, this book unveils every inch of cross-border operations; an increasingly important and urgent subject governing the international flow of goods which should be taught at every business school. By focusing on the 'missing link' and overcoming friction between business operators and border agencies, Dr Grainger, a worldwide trade facilitation expert, has produced a much needed, insightful and up-to-date book that is worth every page." * Prof Cristiano Morini, University of Campinas, Faculty of Applied Sciences, FCA/UNICAMP, Brazil *"A spot-on contribution to the field of cross-border logistics management, the role of customs and other border agencies, as well as the facilitation of global trade. I warmly recommend Dr Grainger's book as a key learning and reference resource for students, executives, researchers and policy makers worldwide." * Dr Juha Hintsa, Founder of Cross-border Research Association, Switzerland *"What a great book! There is so little useful literature in our field, and this book fills that gap. I recommend this book to all practitioners and academics in the field of cross border logistics." * Prof. Dr. Albert W. Veenstra, Professor of Trade and Logistics, Rotterdam School of Management, Erasmus University Rotterdam *"Organisations moving goods across international borders face a multitude of challenges and risks, including successfully dealing with national administrations and negotiating the diverse range of rules and regulations. In this book Andrew provides an insightful overview of compliance activities for cross-border logistics, addressing the spectrum of issues that need to be considered, including customs administration, declarations, prohibitions, compliance and coordination. The book discusses the role of customs and other border agencies within the wider context of logistics and supply chain management, the importance of trade facilitation, and the institutions that contribute to making international trade work, and concludes with a look at the impact on the movement of goods in crisis situations. These insights are drawn from Andrew's extensive career in trade facilitation both operationally and academically. In this book the world of customs and trade facilitation is made understandable, and will be useful to students, policy makers and practitioners. The absence of textbooks covering this subject means that this book is both the first of its kind, and an essential text for anyone interested in trade facilitation, customs operations and cross border logistics." * Professor Stephen Pettit, Logistics and Operations Management, Cardiff Business School *"What an impressive book!. An essential resource for anyone involved in cross-border logistics operations as well as those that seek to mitigate the impact of borders on international commerce. I have, for nearly thirty years, been an active proponent of semantic data harmonisation to encourage digitilisation of global supply chain communications as a migration path from paper and for progression towards Single Window environments. This book provides a textbook for supporting these ambitions for enhanced trade facilitation. " * Sue Probert, Chair, United Nations Centre for Trade Facilitation and Electronic Business (UN/CEFACT) *Table of Contents Chapter - 01: Cross-border logistics operations; Chapter - 02: Customs administrations, tariffs and other taxes; Chapter - 03: Customs declarations and control; Chapter - 04: Prohibitions, restrictions and other border procedures; Chapter - 05: Border facilities - Operations and design; Chapter - 06: Trade and customs compliance management; Chapter - 07: Coordinated border management and supply chain security; Chapter - 08: Logistics, supply chain management and borders; Chapter - 09: Trade facilitation; Chapter - 10: Borders and disaster relief logistics operations

Read more less

Book SynopsisLONGLISTED: CMI Management Book of the Year 2021 The business world is currently experiencing fundamental disruption, in part driven by the technology enabled Fourth Industrial Revolution. Corporate value is created and lost in breathtakingly short periods, and the rise of 'unicorns' against the demise of once-venerated organizations has shown that how firms compete has changed. Management and Leadership in the 4th Industrial Revolution presents a framework for managing and winning in the new accelerated world of business, focusing on the key capabilities organizations now need to achieve competitively superior performance. Building on the 'dynamic capabilities' approach already familiar to strategists and based around his own research, Stephen Wyatt shows how executives can assess the dynamic capacity of their organization - a leading indicator of future performance in comparison to their industry peers. Written in an accessible style with best practice examples from companies and quotes from executives to support each insight, this book includes a self-assessment questionnaire to measure the dynamic capacity of your organization and advice on how to strengthen areas of relative weakness. Management and Leadership in the 4th Industrial Revolution offers timely insights on driving innovation and emphasizes the importance of long-term strategy, change management and new models of dynamic leadership.Trade Review"The 4th Industrial Revolution is disrupting businesses and beliefs all the way to the very concept of risk and performance. Professor Steve Wyatt demonstrates with extensive insight why and how leadership, above and beyond technology, is going to be the most important asset to compete dynamically and drive enduring growth. A thought-provoking and actionable read for anyone in the business. Dip in and out, there are treasures and actionable insights throughout the book." * Alessandro Bogliolo, Chief Executive Officer, Tiffany & Co. *"Steve Wyatt's development of a new form of competitive advantage (for the 4th Industrial Revolution) addresses an age-old strategy issue. How can the firm most effectively compete in the present - while at the same time investing in resources and capabilities to catch the next wave of competitive advantage? It is foundational thinking - along with a practical set of easy-to-use tools - that will help shape the evolution of the field of strategy." * Professor Bernie Jaworski, Dean and Peter F Drucker Chair of Management, Peter F Drucker School of Management, University of Southern California *"This is a brilliant piece of work by Steve Wyatt, skillfully balancing the strategic agility with purpose-led leadership as critical enablers to compete and win sustainably in the 4th Industrial Revolution. Steve's deep insights from emerging markets, supported by research and reflections, paint a compelling picture for change in the leadership narrative. Humanity in leadership or human-centred workforce management, which Steve has called out as one of the key elements of leadership in 4IR, will be the single biggest differentiator between success and failure of leaders. Having known Steve for a while and seen his work, there was no one better placed than him to create this masterpiece." * Atul Khosla, Senior Vice President and Global Head of Talent, Learning and Organization Effectiveness, Mondelez International *"Management and Leadership in the 4th Industrial Revolution is a critical read given the current global environment and the changing expectations and responsibilities of corporations. The 4th Industrial Revolution and the shift toward purpose-driven business strategy is already having a profound impact on the global economy, businesses and people. It's imperative that leaders today adopt a more human-centred and multi-stakeholder approach to grow responsibly and better serve everyone. Steve details how values-based strategy and business growth are not at odds with one another, but required for sustainable, purpose-led growth. This book is a must read for leaders looking to drive impactful growth in this new landscape." * Jonathan Auerbach, Executive Vice President and Chief Strategy, Growth and Data Officer, PayPal *"Steve masterfully brings together his private sector and academic careers to codify and enunciate what many managers in various industries have been dealing with as a result of the massive changes taking place as part of the 4th Industrial Revolution. The ideas and thoughts outlined in this book force a re-evaluation of strategy and management from a completely fresh perspective and spurs the re-thinking of fundamental principles that many of us took for granted in leadership, talent management, and technological innovation. Reflections upon the principles that Steve brings forth will help equip all leaders to embrace disruption as opportunity rather than challenge - driving sustainable growth and innovation." * Luke Kang, Executive Vice President, Managing Director, North Asia, The Walt Disney Company *"A thought provoking and game changing book that perfectly captures the challenges and new realities of the 4IR! Steve is proposing genuine and pragmatic solutions anchored in real business transformation experiences from the most successful corporations on the planet. A must read for anyone looking to accelerate growth, transform continuously and stay ahead!" * Julien Hemard, Chief Transformation Officer, Group Sales, Pernod Ricard *"Fresh thinking from an experienced strategist who has also 'rolled up his sleeves'. Steve Wyatt's analysis and insight into leadership and management for the VUCA world shaped by the 4th Industrial Revolution should be mandated reading for those who lead businesses and those who advise and support them. 'More of the same' is not enough to survive, let alone thrive; with a clear focus on the organization and people therein this book will help shape your strategy, thinking and approach to the world at work - a handbook for success. A consultant and academic, Steve writes with an engaging, entertaining and educational style - you'll want to keep reading, and you'll want to apply what you read!" * Mark Hewett, Vice President, Capgemini Invent *"Prof. Steve Wyatt has a gem in writing. I highly appreciate the valuable insights and examples he provided in this book - first-hand from his work with prominent organizations around the world, particularly in Asia. In a fast-changing world with increasing complexities, being resilient and fast adapting is critical for business sustainability. Understanding Dynamic Capacity and how to harness it in one's organization will be critical in building the leadership and organization capabilities required for business sustainability and ongoing success. A great read with fresh perspectives." * Bryan Loo, Vice President/General Manager, Asia Pacific, Envista *"Only a consultant with tons of experience fixing companies across the globe could possibly provide these insights. Only a Professor with years of teaching experience could communicate these insights in a meaningful and easy way. Prof. Steve Wyatt is both, and in his book Management & Leadership in the 4th Industrial Revolution he helps leaders decrease uncertainty through sensing. He helps leaders facing ambiguity to seize and replicate opportunities. He helps leaders in complex environments simplify choices by reconfiguring options. This is a playbook for every business leader wanting to navigate and lead their organization through the 4th Industrial Revolution and beyond." * Hitendra Patel, Founder and CEO of IXL Center, Innovation Thought Leader, New Ventures Investor, President, Global Innovation Management Institute *"People often say, "Talent will trump strategy" - but why not have both! With Steve's unique background of both strategy consulting and human capital advisory he can really bring the best of both worlds together. As the world continues to transform at pace, it's increasingly clear that understanding how talent drives strategy is a critical component to success. Steve's experience and insight are therefore most timely and most valuable." * David Hui, Regional Managing Partner (Industrial), APAC & Middle East, CEO & Board Practice, Heidrick & Struggles *Table of Contents Section - ONE: Introduction; Chapter - 01: Competing for tomorrow, today; Section - TWO: Build dynamic capacity - Thrive in 4IR; Chapter - 02: Sense & Make Sense; Chapter - 03: Seize & Replicate; Chapter - 04: Reposition & Reconfigure; Section - THREE: Drive audacious growth - Be purpose-led; Chapter - 05: Purpose-led, forward-leaning; Chapter - 06: Ambidextrous - ‘Both AND’ mindset; Chapter - 07: Continuous evolution; Section - FOUR: Win the 4IR talent race; Chapter - 08: The race to develop 4IR talent; Chapter - 09: Deploy talent with fluid teaming; Chapter - 10: Human-centred workforce management - Duty of care; Section - FIVE: Dynamic advantage; Chapter - 11: Superior performance in 4IR; Section - SIX: Summary; Chapter - 12: Boosters and key themes

Read more less

Book SynopsisWant to be the next Ella Mills? Award-winning rising star entrepreneur, Angelica Malin shows you how. For a new generation of fiercely independent and ambitious career women, going at it alone and even thinking you could launch your own successful business remains a pipe dream. The business world, and the start-up scene in particular, remain ruthless, unwelcoming and scary. She Made It is the secret weapon you need. With honesty, practicality and a helping of epic and successful women in business, this book offers you a voice of reason and encouragement that will allow you to square up to the big players in Silicon Valley or any of the tech entrepreneur scenes of the world. She Made It is your go-to guide to launching your own business, as well as to finding your feet and voice as a woman in business. It details the practicalities of being an entrepreneur and your own boss, guiding you through the day to day running of a start-up with lessons in hiring a team, raising investment and backing yourself and your ideas. It also addresses the challenges of being a female founder and businesswoman, with sections on stress management, finding your voice and style and building a personal brand. Angelica Malin has been there. An award-winning rising star entrepreneur, she tells the story of how she has overcome some of the barriers to success and tapped into a wealth of knowledge from fellow women founders. You can absolutely break out of the 9 to 5 - get your inspiration from She Made It and change your life.Trade Review"I wish I'd had this book at the beginning of my journey and I'm sure it'll resonate with all aspiring female entrepreneurs. It is jam-packed with practical advice and inspiring case studies - a must-read!" * Saasha Celestial-One, Co-founder and Chief Operations Officer, OLIO *"Essential for any aspiring entrepreneur. She Made It empowers people to take the plunge but also deals with the real challenges entrepreneurship brings." * Dan Murray-Serter, Co-founder, Heights; and host, Secret Leaders podcast *"A much-needed guide that will empower so many women." * Shahroo Izadi, bestselling author, The Kindness Method and The Last Diet *"The ultimate handbook for any aspiring entrepreneur - She Made It is smart, accessible and the perfect first step for any woman wanting to run her own business." * Rebecca Reid, former Digital Editor, Grazia; and author, Perfect Liars and The Power of Rude *"Practical and inspirational in equal measure - She Made It is packed full of advice, inspiration and wisdom from not just Angelica Malin, but many successful female entrepreneurs. This is a must-read, must-use toolkit for the next generation of kickass female founders and business leaders." * Katie Vanneck-Smith, Co-founder and Publisher, Tortoise Media *"This is the guide every female entrepreneur needs when starting out. Angelica Malin demystifies what is really involved in starting your business and what it takes to succeed - all the things I wish I'd known beforehand!" * Stephanie Johnson, Founder and Co-chief Executive Officer, Pollen + Grace *"This is the book I wish I'd had when I was getting started. It's absolutely comprehensive, practical, no-nonsense - and truly inspirational! As a reader, you are taken deep beneath the surface, emerging with a clear idea not just of what to do with your life, but why." * Rachel Carrell, Founder and Chief Executive Officer, Koru Kids *"Jam-packed with practical information and actionable tips. The ultimate toolkit for women who want to take control of their career." * Zanna Van Dijk, Influencer and Co-founder, Stay Wild Swim *"The book I wish I'd had when starting my business. It covers all areas you need to mentally prepare yourself and your business for success. All female entrepreneurs - new and experienced - can take what they need from She Made It." * Lucy Hitchcock, Founder, Sassy Digital and Partner in Wine *"A vital toolkit for any founder looking to build a structurally sound business, She Made It leverages decades of combined entrepreneurial learnings to ensure that 'learning the hard way' becomes a concept of the past." * Gabriela Hersham, Co-founder and Chief Executive Officer, Huckletree *"It's such an exciting time for female entrepreneurs and this book really helps demystify the process of launching your own business, with lots of great actionable tips and real-life examples. A must-read for any woman wanting to start their own business - your toolkit for success in 2021!" * Camilla Ainsworth, Founder and Chief Executive Officer, M+LKPLUS *Table of Contents Section - 00: Introduction; Section - ONE: All about you; Section - 01: How to own your career; Section - 02: How to build a business you love 18 Section - 03: How to think like an entrepreneur; Section - 04: How to define what success means to you; Section - 05: How to maximize your skill set; Section - 06: How to boost your productivity; Section - 07: How to find your inner boss; Section - 08: How to manage stress, burnout and founder fatigue; Section - TWO: All about your business; Section - 09: How to start the right business; Section - 10: How to structure and finance your business; Section - 11: Problem-solving businesses; Section - 12: Making your business stand out from the crowd; Section - THREE: Your toolkit for success; Section - 13: Creating a personal brand; Section - 14: Social media to supercharge your business; Section - 15: PR strategy for your business; Section - 16: Supercharge your community with events; Section - 17: Conclusion; Section - 18: Notes; Section - 19: Index

Read more less

Book SynopsisDISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive experience both as a founding partner of one of the world's most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors. The author's down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.Trade Review"Sooner or later, every successful business realizes that customer experience is the experience that really matters. Brad's book lays out the road map for any leader who wants to make a difference for the customers they serve." * Seth Godin, author of This is Marketing *"In his book, Brad Cleveland generously gives his considerable years of experience in leadership and methodology to his readers. Read it, swallow it up and use it to advance your course!" * Jeanne Bliss, Author, Chief Customer Officer 2.0; Cofounder, Customer Experience Professionals Association *"There are many books about the customer experience, but few as good as this one. Written by an accomplished practitioner with a depth of expertise, you'll learn everything you need to lead the customer experience if you read it and apply the lessons. Highly recommended." * Mark Sanborn, President, Sanborn & Associates, Inc.; author of The Fred Factor and You Don’t Need a Title to be a Leader *"Now, more than ever, every organization must innovate to stay relevant, to stay on top. This book outlines a step-by-step approach to listening to your customers, engaging your employees, and delivering products and services they love." * Robert Pasin, CEO (Chief Wagon Officer), Radio Flyer *"Leading the Customer Experience is a practical and easily understood approach that resonates and is an excellent guide for leaders at all levels. Brad's experience and wealth of knowledge shines through. All that's left to do after the read is to get on with it!!" * Matt Clarke, General Manager, Digital Services, Services Australia (Government of Australia) *"Leading the Customer Experience is exactly what it says it is: a book designed for leaders focused on their companies' customer experience. If you're trying to figure out how to get your own company's CX efforts under way and operating on all cylinders, you'll find this book to be a very practical, organized and helpful tool. Use it!" * Don Peppers, author of Customer Experience: What, How, and Why Now *"Brad's new book is perfect for new leaders as well as veterans who want to be sure they're current on best practices. The book is an easy read and provides tons of new ideas for packaging and delivering the voice of the customer upward, and the nature of the customer's needs and journey to the front line. I came away with five new ideas I can apply with my clients tomorrow." * John Goodman, author of Customer Experience 3.0 *"I will use Leading the Customer Experience as a textbook for my teams by assigning reading, crafting study questions, then facilitating discussions on the assignments. It will allow us to further our goals of improving knowledge, enhancing the team dynamics and finding actionable strategies to incorporate into our business practices. The book is a low-cost, high-yield, must-have addition to any customer experience professional's library." * Dr Debra Bentson, Senior Workforce Management Manager, Kaiser Permanente *"Brad is an industry expert and amazing at breaking down the keys to successful customer engagement, retention and expansion. He establishes a clear pathway towards effective customer experience that can be exercised at every stage of a company's maturation." * Hasan Ali, Founder and CEO, Air Tutors *"Leading the Customer Experience is a thorough analysis of how culture and values determine results. The directives in the book are very clear and based on a deep understanding of worst or best practices that lead to either dysfunction or sustainable success." * Blair Clark, President, Canyon Bicycles USA, Inc. *"Brad Cleveland has spent decades traveling the globe witnessing the upside and downside of customer experience first-hand. This book captures not only his most valuable insights, but also provides a roadmap for customer experience leaders on how to approach strategy, planning and operations more effectively. Brad's voice is accessible, informed and practical. You'll be referencing this business-critical guide for years to come!" * Tara Gibb, Group Portfolio Director, ICMI and HDI, parts of Informa *"An amazing customer experience doesn't just happen. It takes work and involves everyone in the organization. Brad's book provides an easily digestible foundation for anyone in any role or industry to remove barriers and elevate the customer experience while continuing to adjust to ever evolving customer needs." * Jenny Dempsey, Consumer Experience Manager, Apeel Sciences *"In this new book, Brad Cleveland provides insightful and powerful knowledge in a very clear format. I recommend it for students and experienced professionals." * Professor KJ Cheong, President, CIRC, Korea *"Our city is going through an explosive growth period as many people look for the small town, outdoor recreational, experience. It could be easy to lose focus on our customers: our citizens, visitors and business owners. Brad's book comes just in time to reemphasize our dedication to the customer experience. It will be a valuable tool in thinking about and implementing our strategic planning, our organizational structure and our continual evaluation of success." * Peter Hendricks, Mayor, Sun Valley, Idaho *"Brad's book is the work of an experienced and trusted consultant who clearly knows how to explore the many facets of customer experience. I enjoyed the case studies and many key recommendations in this well-crafted instructional manual accessible to all level of professionals. The structure of ideas and approach of implementation are creating a thread of continuity that keeps you focused on strategic CX objectives. It's also a great source of immediate takeaways." * Pierre Marc Jasmin MBA, Co-founder, Services Triad, Board, SOCAP Canada Chapter *"Brad applied his vast, multi-industry experience and expertise to the intimately connected and burgeoning realm of customer experience. Today, the stakes for any company looking to survive, compete and grow in an ever-increasing customer expectations environment are higher than ever. By devouring and applying the concepts, strategies and tactics meticulously outlined in Leading the Customer Experience, CX leaders have a fighting chance of coming out on top." * Dominick J Keenaghan, President, INSIGHTS Middle East, Dubai *"You know customer experience is important, but where do you start? Brad Cleveland answers that question in Leading the Customer Experience. The book is an essential guide to the broad steps needed to lead a successful customer experience initiative." * Jeff Toister, CPLP, PHR, Toister Performance Solutions, Inc. *"In this time of significant change, this book can help you and your team chart a successful course to the future. Everyone has a role in delivering a great customer experience, and it makes relevant principles clear, and easy-to-understand and apply." * Anna Toikka, Head of Customer Center and External Sales, Odd Magnus Barstad; Head of Claims, If P&C Insurance Ltd (Finland, Sweden, Denmark, Norway) *Table of Contents Chapter - 00: Introduction; Chapter - 01: Build Your Approach - Getting Started; Chapter - 02: Build Your Approach - Engaging Your Team; Chapter - 03: Listen and Learn - Hearing Your Customers; Chapter - 04: Listen and Learn - Leveraging Customer Service; Chapter - 05: Educate and Design - Telling Your Customer's Story; Chapter - 06: Educate and Design - Shaping Processes and Technology; Chapter - 07: Inspire and Execute - Building Customer Advocacy; Chapter - 08: Inspire and Execute - Delivering Perfection; Chapter - 09: Adjust and Innovate - Assessing and Improving; Chapter - 10: Adjust and Innovate - Keeping the Momentum Going

Read more less

Book SynopsisGreat Answers to Tough Interview Questions is the essential companion for all jobseekers. With over 5 million copies sold, this bestseller takes you through the whole process: from composing your CV and preparing for interviews, to interview techniques, answering tough questions and even negotiating your new salary. Crammed full of the difficult questions that interviewers might throw at you, Martin John Yate gives you expert tips and suggested answers to tackle the tricky ones including: Why should I give you the job? What is your biggest weakness? What are your salary expectations? How long would you stay with the company? What is your greatest strength? Why do you want to work here? Now in its 11th edition, Great Answers to Tough Interview Questions is your indispensable guide to blowing away the competition and landing your dream job.Trade Review"The best book on job hunting" * Financial Times *"An essential guide for the modern job seeker" * Evening Standard *"Some excellent tips on how to answer potential clangers" * Cosmopolitan *"A good investment...a comprehensive guide to the various ways of hunting jobs down, as well as how to make the right impression with employers" * Daily Mirror *Table of Contents Section - 00: Introduction; Section - ONE: The Well-Stocked Briefcase; Section - 01: The realities of job hunting; Section - 02: Transferable skills and professional values; Section - 03: The productive CV; Section - 04: Networking and the successful job search; Section - 05: Network-integrated job search tactics; Section - TWO: Getting to Square One; Section - 06: Making contact; Section - 07: The telephone interview; Section - 08: Dressing for interview success; Section - 09: Body language; Section - 10: The curtain goes up on the job interview; Section - THREE: Great Answers to Tough Interview Questions; Section - 11: The five secrets of securing a job offer; Section - 12: Why interviewers do the things they do; Section - 13: How to knock ’em dead; Section - 14: Questions of manageability and team spirit; Section - 15: The stress interview and illegal questions; Section - 16: Answering unanswerable questions; Section - 17: Welcome to the real world; Section - 18: The graceful exit; Section - FOUR: Finishing Touches; Section - 19: Out of sight, out of mind?; Section - 20: Snatching victory from the jaws of defeat; Section - 21: Negotiating the offer; Section - 22: Multiple interviews, multiple offers; Section - 23: Index of questions; Section - 24: Index

Read more less

Book Synopsis"The authors have the uncommon knack of taking the complex and explaining it in a clear, compelling way. I recommend it if you want to learn the principles of strategic communications and get structured suggestions to create better campaigns." Dave Chaffey, Co-founder and Content Director, Smart Insights This book has the strongest focus of online and offline integration of any marketing communications textbook. A blended approach to marketing is in its DNA. Compared to the competition that too often uses a bolts-on approach to integration, this book is essential for giving students the precise skills employers will look for - to be able to implement genuinely integrated marketing campaigns. This new, seventh edition combines professional and academic expertise to ground big picture theory into real-world case studies, drawing from cutting-edge global companies like Snapchat and Spotify, that will teach students the why behind the how. With increased focus on social media and the latest digital technologies, this new edition will teach students: - How AI, the Internet of Things, Big Data, AR/VR and marketing automation can be used successfully in campaigns - The opportunity and risks of social media - How to navigate ethical and data management challenges - How to use the current preferred digital marketing tools and technology Covering the key themes of customer engagement, experience and journey, this book will allow students to become truly confident working in an environment of ongoing technological transformation. Online resources include lecture slides for each chapter, multiple choice question banks and video reviews.Trade Review"The authors have the uncommon knack of taking the complex and explaining it in a clear, compelling way. The latest edition of Marketing Communications is filled with examples to inspire you, and I recommend it if you want to learn the principles of strategic communications and get structured suggestions to create better campaigns." * Dave Chaffey, Co-founder and Content Director, Smart Insights *Table of Contents Section - ONE: Communications background and theories; Chapter - 01: New integrated marketing communications; Chapter - 02: Branding; Chapter - 03: Customer relationship management; Chapter - 04: Buyer behaviour; Chapter - 05: Communications theory; Chapter - 06: Marketing communications research; Chapter - 07: Marketing communications agencies; Chapter - 08: International marketing communications; Chapter - 09: The marketing communications plan; Chapter - 10: The changing communications environment; Section - TWO: Communications tools; Chapter - 11: Selling, social selling, marketing automation and martech; Chapter - 12: Advertising; Chapter - 13: Publicity and public relations; Chapter - 14: Sponsorship; Chapter - 15: Content marketing and other sales promotion; Chapter - 16: Direct mail, email, messaging and chatbots; Chapter - 17: Exhibitions, events and experiential marketing; Chapter - 18: Merchandizing and point of sale; Chapter - 19: Packaging; Chapter - 20: Owned media – websites and social media; Chapter - 21: Index

Read more less

Book SynopsisSHORTLISTED: Business Book Awards 2022 - Leadership Find out what makes great leaders tick, learn what it takes to be credible and read about the things that they'd do differently if they had to do it all again. The Nine Types of Leader introduces some obvious and some not so obvious types of leader through stories, anecdotes and insight garnered from hundreds of encounters with world-class leaders. Featuring interviews with industry titans including Jean-Francois Decaux of JC Decaux, Michael Rapino of Live Nation, Zhang Ruimin of Haier, Gavin Patterson of Salesforce and Isabelle Kocher of Engie, it explores how the leaders of tomorrow will improve their game by borrowing from the very best of the nine types of leader that exist today. Renowned journalist, James Ashton assesses the strengths and weaknesses of each leadership type, highlighting where and when they are best deployed, whilst helping you identify who you are and how you can improve performance. As the world seeks to recover from drastic disruption and uncertainty and the most acute test of leadership in living memory, it projects how future leaders can learn from what has gone before.Trade Review"This is a very well researched and uniquely observed encyclopaedia of leaders and leadership. A must-read for all current and aspiring leaders." * Dame Cilla Snowball, Wellcome Trust Governor, GREAT Private Sector Council Chair and former Group CEO and Group Chairman of AMV BBDO *"Every successful business is the result of successful leadership. However, there are wildly different types of leaders, with different strategies. Different markets, organizational cultures and industries require different leadership. And your own abilities and style determine your own leadership. James Ashton has produced a fresh, thoughtful, modern look at business leadership that will provide key insight to leaderships everywhere." * Reid Hoffman, LinkedIn Co-founder, author of Blitzscaling and host of Masters of Scale podcast *"I've always said life is 50 per cent luck and 50 per cent what you do with it. James Ashton's The Nine Types of Leader captures the luck and actions of CEOs around the world, and then turns it into an opportunity for you to look at what you've been given and use it to shape the leader you will become." * Ajay Banga, Mastercard Executive Chairman *"From interviews with a who's who of global business glitterati, James Ashton's new breakdown of nine types of leader is purposeful, authentic and delivered with his trademark readability." * Stevie Spring, Chairman of the British Council and the mental health charity Mind *"James Ashton has managed to produce a book about leadership that stands out in a busy field and cuts through management waffle. Pin-sharp analysis of the different types of leader, insightful commentary about the many leadership personalities he has interviewed over the years and vivid storytelling. As you read, you can't help but think about the type of leader you are yourself (and secretly hope it's the Human one). A great read - thoroughly enjoyed it." * Rita Clifton, CBE, portfolio chair, non-executive director and author of Love Your Imposter *"Business leaders are peculiar and brave. Few aspire to it; even fewer succeed. James Ashton has shrewdly tabulated his own butterfly collection of this exotic breed. Long on narrative, short on jargon and very entertaining." * Sir Peter Bazalgette, ITV Chairman and former Chair of Arts Council England *"James Ashton has a knack for unpicking how leaders' motivations and methods develop over many years. This book neatly compiles a range of different approaches and suggests where leadership goes next as modern corporations and stakeholder demands evolve." * Gavin Patterson, Salesforce President and Chief Revenue Officer and former Chief Executive of BT Group *"The world needs more great leaders, and James's thoughtful taxonomy points the way towards better leadership. Career-minded executives should pick it up." * Dambisa Moyo, global economist, author, 3M and Chevron Board Director and former Board Director of Barrick Gold and Barclays *"Packed full of fascinating real-world examples of the leaders that James Ashton has spent years researching and interviewing, this entertaining book shows how the different personality traits of leadership can play out in the human beings running some of our biggest businesses." * Chris Hirst, Havas Creative Global Network Chief Executive and author of No Bullsh*t Leadership *"A very readable book about the types of modern business leadership, sprinkled with great personal anecdotes and inside stories. If you only buy one book on leadership this year, make it this one!" * Brian McBride, Trainline Chairman, Standard Life Aberdeen, Wiggle and Kinnevik Non-executive Director, former Chairman of Asos and former Chief Executive of Amazon.co.uk *"A timely book - definitely one for the Davos crowd." * Sarah Sands, former BBC Radio 4 Today programme Editor and former Evening Standard Editor *Table of Contents Section - 00: Introduction; Section - 01: Alphas; Section - 02: Fixers; Section - 03: Sellers; Section - 04: Founders; Section - 05: Scions; Section - 06: Lovers; Section - 07: Campaigners; Section - 08: Diplomats; Section - 09: Humans;

Read more less

Book SynopsisIn these times of change and disruption, HR must adapt, fast. But how can HR professionals critically assess their current processes and activities to identify what areas they need to think differently about in order to drive business results? This book provides the answers to enable all aspects of the people function to perform to their full potential. Redefining HR is a refreshing take on the evolution of the field of Human Resources and People Operations. It's an in-depth guide to the fundamental components of modern HR, and provides a tangible framework of progressive ideas and practices for HR practitioners, people leaders, and business executives. This is not a theoretical examination of HR. This is a book for practitioners, with insights from people professionals at the leading edge of HR's transformation from companies including Hubspot, Reddit, Stripe, Mastercard, Eventbrite, VaynerMedia, Asana. Written by a leading innovator in the HR industry, this book illuminates new perspectives and approaches for rethinking recruitment, talent management, performance and reward to save time, reduce costs and achieve greater business success. It covers key HR practices including diversity and inclusion, people analytics, learning and development (L&D) and employee experience and is supported by global case studies from organizations including Siemens, Upwork, CVS, Schneider Electric, Delivery Hero, and more. Redefining HR is an essential resource for all HR professionals business leaders wanting to create an exceptional people management function.Trade Review"This book has the potential to transform the future of HR. Lars Schmidt is a beacon of light, and his bold vision may well elevate a long-marginalized field into the force for good that it deserves to be." * Adam Grant, New York Times bestselling author of Think Again and Originals, and host of the TED podcast WorkLife *"Lars is a gifted storyteller and harnesses his own unique voice and those of many other people leaders to paint a picture of what great HR can be. This book is essential reading for anyone looking to build people teams for today and tomorrow." * Katarina Berg, Spotify, Chief Human Resources Officer *"Lars Schmidt lays the groundwork for transformative people teams and approaches in Redefining HR. This is a bold window into modern people practices including real-world examples and essays from leaders building the future of the field." * Pat Wadors, Chief People Officer, Procore Technologies *"Redefining HR is a blueprint for modern HR and people operations. It blends relatable stories, struggles, and practices in a way that only Lars can bring to life." * Claude Silver, Chief Heart Officer, VaynerMedia *"Lars is the compassionate, People & Culture crusader of our time and what he's captured in these 'next' practices is truly a gift to People Leaders in our industry." * AJ Thomas, X, the Moonshot Factory *"A book project born out of curiosity, acknowledgement of transformation and need to do better. I appreciate how Lars touches on the varied aspects of serving the people function within the organization without coming across as the authority. He thoughtfully weaves in the experiences and thoughts of others to deliver a read that is sure to add value as we journey to build companies and teams over the next decade." * Torin Ellis, Diversity Strategist, torin ellis brand *"Lars Schmidt has absolutely nailed the future of HR. This book is a must-read for business and HR leaders alike. Redefining HR is a fantastic, delightful read, full of insight and innovation. I couldn't put it down and now find myself forever changed on how I think about where we are headed. This is a homerun." * David Hanrahan, Chief Human Resources Officer, Eventbrite *"The field of HR is evolving dramatically and it's never been more important to be on the front end of the curve. Lars has pulled together some of the leading minds in the industry to pose the questions we should all be asking ourselves of what it means to great at People" * Maia Josebachvili, Former Head of People at Stripe *"Lars has been at the forefront of redefining what the HR function should be for many years. His ability to collaborate and seek out the input of leaders in this field is unparalleled. I highly recommend reading this book - guaranteed it will open up and challenge your thinking on getting the best out of people in the workplace." * Beth Ann Steinberg, Chime, Founder, Mensch Ventures *"Lars is a resource that many turn to when the best practice playbook fails. He cuts through the corporate jargon and helps HR leaders understand the elusive "why" and "how" to implement results-aligned strategies. A rare blend of emotional intelligence and exceptional execution, Lars balances building from both the employer and employee perspective. He is a holistic thinker, a fearless advocate, and a heck of a community builder." * Ambrosia Vertesi, Operating Partner, Operator Collective *"Lars has long been a forward-thinking expert in the people space, so it's phenomenal to see all of that greatness come together in a book that's both informative but practical. It is packed with thought provoking ideas that provide exactly the kind of inspiration that the people space so woefully needs." * Ruth Penfold, People Practice Lead, bp Launchpad *Table of Contents Chapter - 00: Introduction – A framework for modern HR and people operations; Chapter - 01: What is redefining HR?; Chapter - 02: The evolution of the CHRO; Chapter - 03: Building a company for everyone; Chapter - 04: HR transformation; Chapter - 05: HR goes open source; Chapter - 06: Building for scale – surviving and thriving in hypergrowth; Chapter - 07: Transformational recruiting; Chapter - 08: The rise of employee experience (EX); Chapter - 09: Operationalizing culture and values; Chapter - 10: Unlocking potential – agile performance and learning; Chapter - 11: The house that data built; Chapter - 12: Conclusion;

Read more less

Book SynopsisSHORTLISTED: Business Book Awards 2022 - Change & Sustainability The ability to renew competitive advantage with flexibility is essential for any business in today's turbulent world. How do you go beyond trendy buzzwords and master the principles of business agility? Resetting Management helps leaders understand why business agility matters. Agility releases a new level of energy, innovation and entrepreneurship, enabling organizations to respond to disruption while still delivering business strategies with rigour and efficiency. Using diagnostic tools and practical models, the book describes how to master the essential components and principles of agility and respond to uncertain and fast-changing environments. Featuring case studies from some of the world's leading companies and illustrating how they have successfully and less successfully transformed for greater agility - including Lego, General Electric, LMVH and ING - Stéphane J.G. Girod and Martin Králik provide leaders with the skills to master the transformation journey that is right for their business.Trade Review"Girod and Králik have cracked the code on how to prosper in an increasingly unpredictable future. The true Management 4.0 playbook for competitive advantage in the Fourth Industrial Revolution. Learn how to achieve the needed strategic adaptability - via extreme customer centricity, innovative agility and flexibility, constant balancing of trade-offs and much more." * Mikael Ronnblad, Group Executive Board Member, Fortum Corporation (Europe), and Board Member, Valo Ventures (USA) *"Resetting Management is a compelling treaty on modern leadership, where leaders have to distribute power across and beyond their organizations, and where a real competitive advantage lies in learning to learn, by exercising a combination of strategic and organizational agility together with intellectual humility. In a world of platitudes, this is a book that actually makes a difference by resetting the way we look at the world." * Alexis Nasard, Former CEO, Kantar *"In Resetting Management, Stéphane Girod and Martin Králik methodically review how one needs to lead in modern society. Behind polite and constructive build-up and analysis, the recipe is unrolling. But make no mistake, the title sets the tone, and it's brutal: 'Reset the way you and I lead, or... get out of the way.'" * Antoine Ernst, Chief Transformation Officer, Japan Tobacco International *"The beauty of Resetting Management is that it doesn't profess that there is only one way to obtain business agility. The book is filled with inspirational examples of companies following different paths towards agility as well as practical models that help us analyse our own company to select the best path forward." * Cecilie Heuch, Chief People and Sustainability Officer, Telenor Group *"Resetting Management clarifies the different facets of agility and presents very practical tools and frameworks that will help businesses shed their rigid corporate planning, seize the opportunities of the digital era and continuously renew their competitive advantage." * John J Zhang, former Director, Strategy and Corporate Development, Midea Group *"Agility is one of the hottest concepts in the world of business today, but what does it really mean? This book provides the answer - it's the most comprehensive guide to business agility available, full of deep insights into the challenges and tensions involved, and with practical takeaways for leaders and managers everywhere." * Julian Birkinshaw, Professor of Strategy and Entrepreneurship, London Business School *"In reading Resetting Management, I found the words, concepts and real-life case studies addressing the exact sort of issues that I, as a CEO, am dealing with these days. It's an excellent book combining academic rigor with accessible and applicable examples that help provide a roadmap for anyone leading a company through today's ever-changing, technology-driven business and social environment." * Mike Federle, CEO, Forbes *"We live in a world of accelerating change, where the future is less and less an extrapolation of the past. To thrive in this environment, we need organizations with an 'evolutionary advantage' - a capacity to change as fast as change itself. Resetting Management is a must-read for anyone who's serious about making resilience and agility a core competence." * Michele Zanini, Managing Director, Management Lab, and co-author of Humanocracy *"Thought-provoking, incisive and holistic, Resetting Management is the most comprehensive book I have read on business transformations. The value of this book lies in the integration of strategic, organizational and leadership agility, which are usually treated in a siloed way. I have found it particularly relevant for my work in strategy, M&A and post-merger integration." * Moncef Tanfour, Group Vice President Strategic Development and Integration, Grundfos *"Resetting Management unpacks thoroughly the 'Why' and the 'What' of how organizations can leverage agility to thrive in the realities of the new world. Rather than a one-shoe-fits-all approach, the authors provide practical insights with lots of corporate examples which allows anyone to calibrate and personalize the transformation of their business." * Parag M Parekh, VP Global Digital Sales, Adidas *"Resetting Management is really about playing to win! It is insightful and even disturbing to realize how conservative we can still be in our management approaches. It's time for a reset. This book gives the keys to reshape our future thanks to the entrepreneurial energy that strategic, organizational and leadership agility create." * Patrick Rasquinet, CEO, La Prairie *Table of Contents Section - ONE: A Call to Action (Why); Chapter - 01: Why Agility?; Chapter - 02: The What of Business Agility - Reshaping How Organizations Make Choices; Section - TWO: A New Agility Landscape (What); Chapter - 03: Strategic Agility; Chapter - 04: Ramping Up Organizational Agility Without a Profound Overhaul of the Hierarchy; Chapter - 05: Intermediate Stage of Organizational Agility - Pockets of Agility, Powered by Agile Methods; Chapter - 06: Organizational Agility: The Pioneers of New Organizational Forms; Chapter - 07: Leadership Agility; Section - THREE: How to Transform for Agility Successfully; Chapter - 08: Managing the Trade-offs of Strategic Agility; Chapter - 09: Navigating the Challenges of Implementing Agile Methods; Chapter - 10: Managing the Trade-offs of Radically New Organizational Forms; Chapter - 11: Final words;

Read more less

Book SynopsisSHORTLISTED: Business Book Awards 2022 - Change & Sustainability The ability to renew competitive advantage with flexibility is essential for any business in today's turbulent world. How do you go beyond trendy buzzwords and master the principles of business agility? Resetting Management helps leaders understand why business agility matters. Agility releases a new level of energy, innovation and entrepreneurship, enabling organizations to respond to disruption while still delivering business strategies with rigour and efficiency. Using diagnostic tools and practical models, the book describes how to master the essential components and principles of agility and respond to uncertain and fast-changing environments. Featuring case studies from some of the world's leading companies and illustrating how they have successfully and less successfully transformed for greater agility - including Lego, General Electric, LMVH and ING - Stéphane J.G. Girod and Martin Králik provide leaders with the skills to master the transformation journey that is right for their business.Trade Review"Girod and Králik have cracked the code on how to prosper in an increasingly unpredictable future. The true Management 4.0 playbook for competitive advantage in the Fourth Industrial Revolution. Learn how to achieve the needed strategic adaptability - via extreme customer centricity, innovative agility and flexibility, constant balancing of trade-offs and much more." * Mikael Ronnblad, Group Executive Board Member, Fortum Corporation (Europe), and Board Member, Valo Ventures (USA) *"Resetting Management is a compelling treaty on modern leadership, where leaders have to distribute power across and beyond their organizations, and where a real competitive advantage lies in learning to learn, by exercising a combination of strategic and organizational agility together with intellectual humility. In a world of platitudes, this is a book that actually makes a difference by resetting the way we look at the world." * Alexis Nasard, Former CEO, Kantar *"In Resetting Management, Stéphane Girod and Martin Králik methodically review how one needs to lead in modern society. Behind polite and constructive build-up and analysis, the recipe is unrolling. But make no mistake, the title sets the tone, and it's brutal: 'Reset the way you and I lead, or... get out of the way.'" * Antoine Ernst, Chief Transformation Officer, Japan Tobacco International *"The beauty of Resetting Management is that it doesn't profess that there is only one way to obtain business agility. The book is filled with inspirational examples of companies following different paths towards agility as well as practical models that help us analyse our own company to select the best path forward." * Cecilie Heuch, Chief People and Sustainability Officer, Telenor Group *"Resetting Management clarifies the different facets of agility and presents very practical tools and frameworks that will help businesses shed their rigid corporate planning, seize the opportunities of the digital era and continuously renew their competitive advantage." * John J Zhang, former Director, Strategy and Corporate Development, Midea Group *"Agility is one of the hottest concepts in the world of business today, but what does it really mean? This book provides the answer - it's the most comprehensive guide to business agility available, full of deep insights into the challenges and tensions involved, and with practical takeaways for leaders and managers everywhere." * Julian Birkinshaw, Professor of Strategy and Entrepreneurship, London Business School *"In reading Resetting Management, I found the words, concepts and real-life case studies addressing the exact sort of issues that I, as a CEO, am dealing with these days. It's an excellent book combining academic rigor with accessible and applicable examples that help provide a roadmap for anyone leading a company through today's ever-changing, technology-driven business and social environment." * Mike Federle, CEO, Forbes *"We live in a world of accelerating change, where the future is less and less an extrapolation of the past. To thrive in this environment, we need organizations with an 'evolutionary advantage' - a capacity to change as fast as change itself. Resetting Management is a must-read for anyone who's serious about making resilience and agility a core competence." * Michele Zanini, Managing Director, Management Lab, and co-author of Humanocracy *"Thought-provoking, incisive and holistic, Resetting Management is the most comprehensive book I have read on business transformations. The value of this book lies in the integration of strategic, organizational and leadership agility, which are usually treated in a siloed way. I have found it particularly relevant for my work in strategy, M&A and post-merger integration." * Moncef Tanfour, Group Vice President Strategic Development and Integration, Grundfos *"Resetting Management unpacks thoroughly the 'Why' and the 'What' of how organizations can leverage agility to thrive in the realities of the new world. Rather than a one-shoe-fits-all approach, the authors provide practical insights with lots of corporate examples which allows anyone to calibrate and personalize the transformation of their business." * Parag M Parekh, VP Global Digital Sales, Adidas *"Resetting Management is really about playing to win! It is insightful and even disturbing to realize how conservative we can still be in our management approaches. It's time for a reset. This book gives the keys to reshape our future thanks to the entrepreneurial energy that strategic, organizational and leadership agility create." * Patrick Rasquinet, CEO, La Prairie *Table of Contents Section - ONE: A Call to Action (Why); Chapter - 01: Why Agility?; Chapter - 02: The What of Business Agility - Reshaping How Organizations Make Choices; Section - TWO: A New Agility Landscape (What); Chapter - 03: Strategic Agility; Chapter - 04: Ramping Up Organizational Agility Without a Profound Overhaul of the Hierarchy; Chapter - 05: Intermediate Stage of Organizational Agility - Pockets of Agility, Powered by Agile Methods; Chapter - 06: Organizational Agility: The Pioneers of New Organizational Forms; Chapter - 07: Leadership Agility; Section - THREE: How to Transform for Agility Successfully; Chapter - 08: Managing the Trade-offs of Strategic Agility; Chapter - 09: Navigating the Challenges of Implementing Agile Methods; Chapter - 10: Managing the Trade-offs of Radically New Organizational Forms; Chapter - 11: Final words;

Read more less

Book SynopsisWINNER: Nonfiction Authors Association Book Awards Gold Award 2021 Designing Exceptional Organizational Cultures is a practical guide for HR and OD professionals which explains how to proactively design, build and foster a culture that creates employee and business success. For a company to outperform the competition and achieve sustainable business growth, it needs a high performing, engaged and committed workforce with the skills the business needs both now and in the future. Attracting, motivating and retaining top talent can't be done simply by attaching individual benefits to specific job roles. To be effective, companies need to build an exceptional company culture where people want to work and that allows them to develop and perform to their full potential. Designing Exceptional Organizational Cultures provides guidance on all elements of building a top performing culture including how to identify and define core company values and embed them throughout policies, processes and behaviours as well as how to create an organizational structure that leverages employees' strengths for optimum performance. It also covers how to assess what roles the business needs, how to recruit for future success and make the most of non-traditional hires as well as covering employee engagement, motivation, reward, diversity and Learning and Development (L&D). With practical examples, tips and advice throughout , this is crucial reading for anyone needing to build a culture that attracts the very best talent and achieve sustainable business growth.Trade Review"As two experienced practitioners, Hema and Jamie have unlocked the mysteries of organizational culture and provided a practical approach for learning and applying the important skills needed to drive an effective and sustainable culture. Their insights and examples are powerful. This book is an important read for all leaders invested in increasing engagement and motivation using values and belonging as tools." * Dr. Tony I. Herrera, Author of Candor and Senior Vice President of Executive Education and Development at LPL Financial *"Organizational culture is the most important factor for hiring and retaining high-performing talent and it's an area that so many organizations get wrong. This book clearly walks leaders through how to create a long-lasting culture that will out-perform your competition. A must read!" * Marshall Goldsmith, New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There *"Culture eats everything for breakfast! That's the essential message from Designing Exceptional Organizational Cultures. Create a high performing culture to achieve success on many levels: customer experience, employee experience and operational. It's a must-read for ambitious leaders seeking practical, detailed toolkits to create amazing organizations that competitors envy. As an executive coach, I love how Hema and Jamie articulate the link between high performing culture and the self-awareness of leaders. Every page oozes experience and expertise." * Jacqui Harper MBE, Leadership Presence Expert, Author *"A company's future is dependent on nurturing its culture of today and what may be ahead. This book engages in the critical thought-provoking topics that support unleashing the power of people. Designing a future in today's environment is more challenging than ever and the concepts explored in this book support creating an environment for high-performing teams to flourish." * Linda Rogers, Senior Vice President Human Resources, Dolby Laboratories *"I'm so excited for this book and the impact it will have on every leader who reads it, every organization they touch, and the lives of everyone involved. Culture is how we solve the most important problems, build the best companies, and enrich the lives of the most people. Kudos to Jamie and Hema for their work and wisdom in writing it!" * Carey Ransom, Founder & President, Operate *"There are thousands of ways for teams to climb the metaphorical mountain of success. Yet, at the core, a well-developed culture that supports everyone's actions is paramount. Jamie and Hema have done an exemplary job of simplifying and articulating how cultures can be intentionally created in Designing Exceptional Organizational Cultures. Having run multiple companies and worked with numerous cultures, this is a timely book for both aspiring and existing company executives." * Tony Enrico, CEO and Author of Championship Selling *"A must read for every business and HR leader. Organizational culture is the most important factor for attracting and retaining high-performing talent and it's one area which many organizations get wrong. DEOC clearly walks leaders through how to create a long-lasting culture that will out-perform your competition. Especially valuable are the "Questions to Ask" at the end of the chapters, which serve to help the reader digest the content and reflect on how to apply their learnings within their own organization." * Edie L. Goldberg, Ph.D., author, speaker, consultant and co-author of The Inside Gig *"There is no shortage of books on the subject of organizational culture, but the treatment of the topic by the authors of Designing Exceptional Organizational Cultures: How to Develop Companies Where Employees Thrive will leave professionals in the fields of Human Resources and Organizational Development with a detailed handbook full of solid advice that goes beyond designing an acceptable culture, but rather an exceptional one that is intentional in its efforts to attract and retain the type of talent that reflects--or can be taught to reflect--the values of the company, closely aligns to its practices, and exceeds it expectations. The only way leaders can organically accomplish this is to follow the type of model that authors Jamie Jacobs and Hema Crockett outline--that of recognizing common pitfalls, asking the "right" questions--first and foremost of themselves--to determine next steps towards finding meaningful solutions, then moving into action to strategically employ these steps. Brief but pointed case studies, as well as nuggets of wisdom from successful leaders of companies around the world, drill down the points made by the authors. Final thoughts at the end of each chapter will move the reader to dig in further to discover ways to encourage employees to develop the behaviors and mindsets that help them contribute to the company culture just as much as the leaders do. Designing Exceptional Organizational Cultures is a masterful guidebook that belongs on the shelf of any company of any size in any industry." * Nonfiction Authors Association Book Awards Programme *Table of Contents Chapter - 00: Introduction – C is for conscious; Chapter - 01: What is organizational culture?; Chapter - 02: Why top-performing cultures don’t happen by accident; Chapter - 03: Organizational structure; Chapter - 04: Identifying and defining core values; Chapter - 05: Skills for now and the future; Chapter - 06: Attracting and retaining the right talent; Chapter - 07: Engagement and motivation; Chapter - 08: Total Rewards; Chapter - 09: Diversity, inclusion, and belonging; Chapter - 10: Moving to action;

Read more less

Book SynopsisWhen we think of global corporations and business in general, do we feel pride in how we do things? Are we doing enough, given the undeniable reality of global climate change and the inequality faced by millions of people every day? Beyond Good is a call to arms for business leaders to recognize how they can do well by doing good. Business for good, which is the philosophy that you can pursue profits whilst delivering on sustainable and societal development goals, is already delivering big changes in the business world. In Beyond Good, top tech influencers Theodora Lau and Bradley Leimer, showcase how fintech is taking the lead and what we can all learn from it. The winners in these tech start-ups are utilizing a momentum that exists within a thriving eco-system of current incumbents facing up to revolutionizing start-ups. They unlock possibilities with new technologies and serve the often-forgotten demographics to make financial health and inclusion a reality. With exclusive interviews with experts from the B-Corp world, policy makers and executives, this book also showcases how companies like Microsoft, Flourish Ventures, Ant Financial, Sunrise Bank and Paypal are doing their bit to make our world better - and you can too.Trade Review"As a society, we are long overdue in reimagining the social contract in light of contemporary realities and mega trends. The events of 2020 have laid bare how damaging it is to continue to allow antiquated systems and business models to persist. Beyond Good is the book leaders and change makers (from all sectors - private, public and non-profit) need to read as we co-create new solutions and forge a path to a more inclusive social contract that allows all to live with dignity, security, and purpose." * Ramsey Alwin, President and Chief Executive Officer, NCOA *"Beyond Good is far from a typical business book. It is a thought-provoking read that articulates simply and clearly the principles that everyone can - and should - apply across all aspects of life, in the workplace and beyond. Making the world a fairer place is in our hands, and Beyond Good inspires you to strive for it, for the common good." * Tanya Andreasyan, Managing Director and Editor-in-Chief, FinTech Futures *"Look no further for a roadmap of the central challenges facing civil society at the intersection of technology, ethics, and economic inequality. Beyond Good reimagines what progress looks like within an empathy and inclusion context, and provides new insights into one of the most enduring social challenges: how can technology build equitable and sustainable economic prosperity? Beyond Good is the best place to start for an answer, because it forces us to rethink how innovation can be part of the solution." * Scott Astrada, adjunct professor of Law at Georgetown University Center, and digital civil society fellow, Stanford University, Center on Philanthropy and Civil Society *"We need more books like this. Theodora Lau and Bradley Leimer have clearly done their homework and used their lockdown time well. As we see more companies aiming to deliver sustainable and ethical services, this book, full of positive and practical real-world examples, aims to educate and inform us that it is possible to achieve results that are beyond good." * Simon Cocking, Chief Editor, Irish Tech News *"Theodora Lau and Bradley Leimer provide a sweeping look at the trends that define our changing world, challenging leaders in financial services to direct their inherent power to shape a more equitable and empathetic global economy." * Catherine Harvey, US economic policy expert *"From financial inclusion to gender equality, from empathetic leadership to inclusive entrepreneurship, Beyond Good covers a wide spectrum of socially conscious strategies for business leaders. Abundance of detailed research and insights delivered with conviction makes it a compelling read. Some books leave us with something to think about. In contrast, Beyond Good will stay with us for a very long time by providing a roadmap to a more equal and sustainable world for generations to come. A must-read for every socially conscious mind." * Arun Krishnakumar, Partner at Delphos International *"Bradley Leimer and Theodora Lau smash through the boundaries of traditional business models, and expose us to a new purposeful, inclusive and empathetic world where everyone can genuinely still win together for the common good. Beyond Good will compel you to consider the real future of business, inspire you to be a part of it and to take action in your communities to make it happen. An absolutely essential read." * Paul Loberman, chief product officer, untied *"I love Theodora Lau's and Bradley Leimer's Beyond Good and recommend it to everyone in the start-up world wholeheartedly. We all should aim to advance technology and help its involved participants to fulfil the ultimate goal to drive the purpose-driven business technology revolution." * Spiros Margaris, Venture Capitalist and Advisor, Margaris Ventures *"Beyond Good is a timely and essential read for global financial service executives. Theodora Lau and Bradley Leimer persuasively show that now - more than ever - is the time for business leaders to play a crucial role in tackling our most pressing societal challenges and engage in significant commercial opportunities that do well by doing good. This book is an invaluable resource for all those inspired to harness technology innovation to build a fairer and more inclusive financial system." * Sarah Mogenstern, Venture Partner, Flourish Ventures *"Acting upon a sense of broader purpose is instinctual. We evolved with basic instincts to band together and act in the common good. The common economic models in play just don't pass the smell test as sustainable. Beyond Good deconstructs and then reconstructs a better way forward. There is a strong theme of interconnectivity throughout this book that makes a strong case for empathy and awareness of how our choices and strategies never happen in a vacuum. We can choose to forge a path that leaves in its wake a positive impact, or we can choose a path of zero-sum gain. Throughout this read, I was frequently able to make connections to tangible ways that I and our organization can coalesce around a better way forward." * Curt Queyrouze, President TAB Bank *"Beyond Good reminds us that behind every company doing well are passionate people who are doing good. Today's seemingly impossible challenges can be met by us, if we're brave enough to act. For those in financial services, the call to action is clear: when you create a strong culture that leads with empathy and pair it with today's technology, you are uniquely positioned to make a positive difference. You can lead with purpose and build your own success!" * Matthew Sekol, Industry Executive, Capital Markets, Microsoft *"There are many themes of the 21st century that resonate in Beyond Good - a more inclusive society, addressing the climate emergency, creating a better world and more - all enabled by technology, governmental and financial market change. This book is an essential guide to rethinking our world for the good of society and the planet. In other words, beyond good to beautiful. Who could ignore that? Thoroughly recommended." * Chris Skinner, Chief Executive Officer, The Finanser Ltd *"An inspiring meditation on the many ways we can take action to make a mark on the world. Reading Beyond Good will leave you wanting to be an empathetic leader who champions efforts that address big societal problems, like economic inequalities and ageism. As Theodora Lau and Bradley Leimer write: Our work means something more than a value exchange for money." * Mary Wisniewski, Banking Editor, Bankrate *Table of Contents Chapter - 00: Introduction; Chapter - 01: Changing tides; Chapter - 02: Foundations of inclusion; Chapter - 03: Forces of disruption; Chapter - 04: A renewed business model; Chapter - 05: Serving the forgotten; Chapter - 06: The profit conundrum; Chapter - 07: Leadership for good; Chapter - 08: A way forward; Chapter - 09: Moving hearts and mindsets (to action); Chapter - 10: Principles of Beyond Good; Chapter - 11: References;

Read more less

Book SynopsisWhen we think of global corporations and business in general, do we feel pride in how we do things? Are we doing enough, given the undeniable reality of global climate change and the inequality faced by millions of people every day? Beyond Good is a call to arms for business leaders to recognize how they can do well by doing good. Business for good, which is the philosophy that you can pursue profits whilst delivering on sustainable and societal development goals, is already delivering big changes in the business world. In Beyond Good, top tech influencers Theodora Lau and Bradley Leimer, showcase how fintech is taking the lead and what we can all learn from it. The winners in these tech start-ups are utilizing a momentum that exists within a thriving eco-system of current incumbents facing up to revolutionizing start-ups. They unlock possibilities with new technologies and serve the often-forgotten demographics to make financial health and inclusion a reality. With exclusive interviews with experts from the B-Corp world, policy makers and executives, this book also showcases how companies like Microsoft, Flourish Ventures, Ant Financial, Sunrise Bank and Paypal are doing their bit to make our world better - and you can too.Trade Review"As a society, we are long overdue in reimagining the social contract in light of contemporary realities and mega trends. The events of 2020 have laid bare how damaging it is to continue to allow antiquated systems and business models to persist. Beyond Good is the book leaders and change makers (from all sectors - private, public and non-profit) need to read as we co-create new solutions and forge a path to a more inclusive social contract that allows all to live with dignity, security, and purpose." * Ramsey Alwin, President and Chief Executive Officer, NCOA *"Beyond Good is far from a typical business book. It is a thought-provoking read that articulates simply and clearly the principles that everyone can - and should - apply across all aspects of life, in the workplace and beyond. Making the world a fairer place is in our hands, and Beyond Good inspires you to strive for it, for the common good." * Tanya Andreasyan, Managing Director and Editor-in-Chief, FinTech Futures *"Look no further for a roadmap of the central challenges facing civil society at the intersection of technology, ethics, and economic inequality. Beyond Good reimagines what progress looks like within an empathy and inclusion context, and provides new insights into one of the most enduring social challenges: how can technology build equitable and sustainable economic prosperity? Beyond Good is the best place to start for an answer, because it forces us to rethink how innovation can be part of the solution." * Scott Astrada, adjunct professor of Law at Georgetown University Center, and digital civil society fellow, Stanford University, Center on Philanthropy and Civil Society *"We need more books like this. Theodora Lau and Bradley Leimer have clearly done their homework and used their lockdown time well. As we see more companies aiming to deliver sustainable and ethical services, this book, full of positive and practical real-world examples, aims to educate and inform us that it is possible to achieve results that are beyond good." * Simon Cocking, Chief Editor, Irish Tech News *"Theodora Lau and Bradley Leimer provide a sweeping look at the trends that define our changing world, challenging leaders in financial services to direct their inherent power to shape a more equitable and empathetic global economy." * Catherine Harvey, US economic policy expert *"From financial inclusion to gender equality, from empathetic leadership to inclusive entrepreneurship, Beyond Good covers a wide spectrum of socially conscious strategies for business leaders. Abundance of detailed research and insights delivered with conviction makes it a compelling read. Some books leave us with something to think about. In contrast, Beyond Good will stay with us for a very long time by providing a roadmap to a more equal and sustainable world for generations to come. A must-read for every socially conscious mind." * Arun Krishnakumar, Partner at Delphos International *"Bradley Leimer and Theodora Lau smash through the boundaries of traditional business models, and expose us to a new purposeful, inclusive and empathetic world where everyone can genuinely still win together for the common good. Beyond Good will compel you to consider the real future of business, inspire you to be a part of it and to take action in your communities to make it happen. An absolutely essential read." * Paul Loberman, chief product officer, untied *"I love Theodora Lau's and Bradley Leimer's Beyond Good and recommend it to everyone in the start-up world wholeheartedly. We all should aim to advance technology and help its involved participants to fulfil the ultimate goal to drive the purpose-driven business technology revolution." * Spiros Margaris, Venture Capitalist and Advisor, Margaris Ventures *"Beyond Good is a timely and essential read for global financial service executives. Theodora Lau and Bradley Leimer persuasively show that now - more than ever - is the time for business leaders to play a crucial role in tackling our most pressing societal challenges and engage in significant commercial opportunities that do well by doing good. This book is an invaluable resource for all those inspired to harness technology innovation to build a fairer and more inclusive financial system." * Sarah Mogenstern, Venture Partner, Flourish Ventures *"Acting upon a sense of broader purpose is instinctual. We evolved with basic instincts to band together and act in the common good. The common economic models in play just don't pass the smell test as sustainable. Beyond Good deconstructs and then reconstructs a better way forward. There is a strong theme of interconnectivity throughout this book that makes a strong case for empathy and awareness of how our choices and strategies never happen in a vacuum. We can choose to forge a path that leaves in its wake a positive impact, or we can choose a path of zero-sum gain. Throughout this read, I was frequently able to make connections to tangible ways that I and our organization can coalesce around a better way forward." * Curt Queyrouze, President TAB Bank *"Beyond Good reminds us that behind every company doing well are passionate people who are doing good. Today's seemingly impossible challenges can be met by us, if we're brave enough to act. For those in financial services, the call to action is clear: when you create a strong culture that leads with empathy and pair it with today's technology, you are uniquely positioned to make a positive difference. You can lead with purpose and build your own success!" * Matthew Sekol, Industry Executive, Capital Markets, Microsoft *"There are many themes of the 21st century that resonate in Beyond Good - a more inclusive society, addressing the climate emergency, creating a better world and more - all enabled by technology, governmental and financial market change. This book is an essential guide to rethinking our world for the good of society and the planet. In other words, beyond good to beautiful. Who could ignore that? Thoroughly recommended." * Chris Skinner, Chief Executive Officer, The Finanser Ltd *"An inspiring meditation on the many ways we can take action to make a mark on the world. Reading Beyond Good will leave you wanting to be an empathetic leader who champions efforts that address big societal problems, like economic inequalities and ageism. As Theodora Lau and Bradley Leimer write: Our work means something more than a value exchange for money." * Mary Wisniewski, Banking Editor, Bankrate *Table of Contents Chapter - 00: Introduction; Chapter - 01: Changing tides; Chapter - 02: Foundations of inclusion; Chapter - 03: Forces of disruption; Chapter - 04: A renewed business model; Chapter - 05: Serving the forgotten; Chapter - 06: The profit conundrum; Chapter - 07: Leadership for good; Chapter - 08: A way forward; Chapter - 09: Moving hearts and mindsets (to action); Chapter - 10: Principles of Beyond Good; Chapter - 11: References;

Read more less

Book SynopsisHow can businesses transform to achieve competitive advantage in a digital-enabled world? How can managers and leaders create a culture that supports lasting change through these transformations? Building the Agile Business through Digital Transformation is an in-depth guide for all those needing to better understand, implement and lead digital transformation in the workplace. It sets aside traditional thinking and outdated strategies to explain what steps need to be taken for an organization to become truly agile, embed innovation and develop talent to succeed. This majorly revised second edition of Building the Agile Business through Digital Transformation contains new material on the culture and mindset challenges of shifting at scale from linear to agile working, and using data effectively in organizational decision-making. Full of practical advice, examples and real-life insights from organizations at the leading edge of digital transformation including AirBnb, Amazon and Google, this book is an essential guide to driving success by becoming an agile and digital native business.Trade Review"Today, Digital Transformation and Business Agility is everyone's business. And here's your guide - clear, practical insights, practice and advice based on a wealth of experience and applied knowledge. Should be everyone's go-to." * Jo Hagger, Global Marketing Capabilities Director, Unilever *"Whatever your business, the prospect of staying ahead of digital transformation is daunting. Neil and Peter have created an outstandingly researched guide that anyone can implement to lead their own transformation." * Bruce Daisley, VP EMEA, Twitter (about a previous edition) *"A fantastic guide to conquering the challenges of continuous and accelerating change in today's digital world. Neil and Peter are masters of agile business transformation, and they've bottled their experience and wisdom into a highly actionable book. A must-read for modern leadership" * Scott Brinker, author Hacking Marketing, VP Platform Ecosystem at HubSpot; Editor at chiefmartec.com (about a previous edition) *"Reads like a field guide for digital transformation. Full of actionable insights, frameworks and practical advice for any organisation preparing for a digital-empowered world." * Ben Malbon, Senior Director, Google (about a previous edition) *"Packed full of insights, actionable ideas and other people's experiences, a toolkit to build on no matter where you sit in an organization or the stage of change you're at." * Sean Cornwell, Chief Digital Officer, Travelex (about a previous edition) *"This is the handbook that I wish I had written. A must-read for organizations going through digital transformation... It cuts through the hype and buzzwords into simple, practical insights that all of us can learn from and apply." * Marco Ryan, Chief Digital Officer, Wärtsilä Corporation (about a previous edition) *"Neil Perkin and Peter Abraham are one of the best choices to help anyone respond to the challenges of digital transformation - and their book is a veritable gold mine as they share dozens of bottom lines and powerful stories with the reader. Read this book to not just innovate but to transform your business!" * Gerd Leonhard, Futurist and Author, CEO The Futures Agency (about a previous edition) *"Building the Agile Business through Digital Transformation is the definitive guide for every executive and intrapreneur looking to navigate the exponential changes that every company must deal with or succumb to.?.?. A practical how-to you will refer to again and again, it is expansive but not exhausting. With meticulously researched ideas and insights that provide frameworks for understanding why change is both necessary and hard, it's the handbook you need to help you create the company you always wished you worked at." * Faris Yakob, Founder, Genius Steals, and Author, Paid Attention (about a previous edition) *"This is an important book. A lot has been written about various aspects of agile, but nowhere else have I seen the thinking and practice brought to light so intelligently and comprehensively as here." * Ashley Friedlein, Founder, Econsultancy (about a previous edition) *"In times of rapid change, evolving with the new rules of consumer engagement and leveraging digital channels is now a must for every business in every sector. This book clearly distils key insights, strategies, examples and advice - providing the tools for anyone wanting to grow, advance and transform their business." * Jeremy Willmott, Director, Group Consumer Engagement (about a previous edition) *Table of Contents Section - ONE: The agile business; Section - 01: The key forces for change; Section - 02: How digital disrupts; Section - 03: What’s stopping you?; Section - 04: Defining digital transformation and how an agile business is the foundation for it; Section - TWO: Fast; Section - 05: Operating in the ‘ambiguity zone’; Section - 06: Agile and adaptive methodology; Section - 07: The agile innovation process; Section - THREE: Focused; Section - 08: The role of vision and purpose; Section - 09: Agile strategy and planning; Section - 10: Linking strategy to execution; Section - FOUR: Flexibility; Section - 11: Agile structures and resourcing; Section - 12: Scaling agility; Section - 13: Building the culture to move fast; Section - 14: A blueprint for flexibility - autonomy, mastery and purpose; Section - 15: Digital-native talent; Section - FIVE: Start small, scale fast and the transformation journey – putting it all together; Section - 16: Index

Read more less

Book SynopsisWith increased pressure from digital natives, now is the time for established companies to address outdated and antiquated practices in order to respond quickly to the ever-increasing speed of market changes. The pace of change in business today is such that it is becoming easier to go from a legendarily high-performing company to liquidation in a short period of time. Getting to Nimble shares the stories of organizations that were able to successfully transform their people practices, processes, technology, ecosystems and strategy for the digital era. The book also covers once dominant companies like Circuit City and Kodak that neglected to change and were impaired or died as a result. Highlighting a framework to follow along with best practices that others can emulate, Getting to Nimble includes case studies from major organizations such as Capital One, FedEx, CarMax, The Washington Post, Domino's Pizza, Walmart and the country of Estonia.Trade Review"Peter High has the context to write a much-needed guidebook to the innovation journey, focused on the vast majority of great companies who are 'digital immigrants', not digital natives. His survey of the most relevant areas of disruption (and therefore, innovation) in our time is peppered with insightful stories from recent technology history and practical frameworks. It's a must-read for business and technology executives in the age of unprecedented pace of change." * Sarah Guo, General Partner, Greylock *"It is essential that leaders, be they of universities, not-for-profits or corporations, take control of the change that digital innovation is exerting upon us. We must be nimble enough to run toward opportunity and away from potential issues. In Peter High's fascinating book, he provides the roadmap to follow to do just that." * Pradeep Khosla, Chancellor of the University of California, San Diego *"Since I first collaborated with Peter High nearly a decade ago, he has been a source of wisdom for me. In his book, Peter offers a synthesis of some of his most important thoughts for companies around the world, grappling with how to create organizations that do well for the long term. By following his methodology and the examples he provides, your organization will be successful at meeting the disruptive changes that come your way." * Vicente Fox, 55th President of Mexico *"The pace of innovation and change is already unprecedented and will only get faster in the future. Companies that are not nimble enough to pivot quickly, both in times of crisis and opportunity, will get left behind. In his new book, Peter High has set a playbook for CEOs, CIOs, CDOs and other executives to follow to stay nimble enough to find sustainable success." * John T. Chambers, CEO, JC2 Ventures and former CEO, Cisco *"One of the biggest challenges an organization faces as it grows is how to remain nimble. There are many forces at work in large corporations that layer in bureaucracy and attempt to mute its entrepreneurial spirit. In today's world, a company's technology is particularly vulnerable to falling behind and hindering marketplace agility. In Getting to Nimble, Peter High shows how technology is essential to any company's ability to adapt at the speed required by today's constantly changing market forces." * Frederick W. Smith, Chairman of the Board and Chief Executive Officer, FedEx *Table of Contents Chapter - 00: Introduction; Chapter - 01: Only the Nimble Survive; Chapter - 02: Attracting and Retaining People with Grit, Ambition and Curiosity; Chapter - 03: Adapting Processes to Scale; Chapter - 04: Future-Proofing Technology; Chapter - 05: Curating an Ecosystem for Insights; Chapter - 06: Strategic Nimbleness as the Path to Innovation; Chapter - 07: Conclusion

Read more less

Book SynopsisThe only way for HR professionals to ensure sustainable top performance from their workforce is by taking a people-focused approach to their employees. To outperform their competitors, businesses need happy, engaged and committed employees performing to their full potential. Investing in new technologies or embracing people analytics won't achieve this but a people-focused approach will. It not only improves staff engagement, productivity and wellbeing but also secures the benefits for the business with Deloitte reporting in 2019 that 'organizations focusing on human experience are twice as likely to outperform their peers in revenue growth over a three-year period.' Human Experience at Work is a practical guide for HR professionals and those responsible for talent management which provides advice, examples and guidance on how to embed people-centred approach to staff development. Human Experience at Work covers what human experience is, the benefits for the organization, the benefits for employees, how to make it part of a talent management and organizational development strategy and how to leverage it. There is also coverage of how focusing on people and allowing them to be themselves at work creates a more diverse and inclusive work environment. Supported by case studies, insights, and examples from companies including GSK, Ford, IKEA, Fotile, Grenade, Huel, and Moneypenny.Trade Review"Employee Experience has never been more challenging or important. Ben Whitter offers pragmatic tips and tools as well as compelling EX research. The result is required reading." * Stuart Crainer, Co-Founder, Thinkers50 *"People will go above and beyond if you appreciate, trust and empower them. This book provides an excellent insight into the importance of a positive human experience at work. Recommended reading for any business leader." * Joanna Swash, Group CEO, Moneypenny *"A strong, human-centered company culture is what separates market leaders from every other employer. Human Experience at Work navigates through best practices in hiring, leading, and growing employees who develop a healthy organization in return." * Wiktor Schmidt, Co-founder & Executive Chairman, Netguru *"Having the right people culture is integral to the success of any company. Human Experience at Work provides crucial advice to help you motivate your colleagues, get them on board and keep them there." * James Collier, Co-Founder, Huel *"Today's world is undergoing major changes unseen in a century. It has become a business mandate to promote a human-centered management philosophy and practices. This is more urgent than ever before and relates to all business activities. This new book from Mr. Whitter features ground-breaking research and explorations. It is a masterpiece worth reading." * Mao Zhongqun, Chairman and President of FOTILE Group *"Organizations have shifted their focus way beyond profit. Every leader has a responsibility to our planet, our people and our purpose as a human race. Having a systemic way to think through a different workplace experience and beyond, will help many more to immerse themselves in their own way of creating something special. The future of work is already here and the more we co-create it, the more 'skin in the game' we have - this book will help you to co-lead it!" * Raj Verma, Chief Diversity + Experience Officer, Sanofi *"People make organizations successful. Successful organizations are progressing humanity, society, and the planet. In this new book, Ben Whitter not only presents a compelling case for why creating a meaningful Human Experience at Work for all stakeholders is the key to organizational success, but he also provides a holistic development approach that is both profound and pragmatic. His work is leading-edge and revolutionary!" * Dr. Xuan Feng, Assistant Professor of HRM and Organizational Behavior, Nottingham University Business School China *"Very powerful. This excellent book brings front and centre the importance of people to the social fabric of the business. Ben Whitter brilliantly captures the essence of what purpose-led organizations must do to create an environment where their people can thrive. A must-read book for anyone interested in building an organization fit for the 21st Century." * Joseph Healy, Co-Founder and Co-CEO, Judo Bank *"Everyone who is concerned about creating a positive culture within your organization, who wants to create a great place to work, and cares about employees and their experiences, should read Human Experience at Work. This book will give you a great framework and ideas to move forward in building an experience that will keep your employees happy and wanting a long career within your organization." * Lisa Dillon Zwerdling, MSN, RN-BC, HEX, Chief Employee Experience Officer/VP of Internal Care Coordination Visiting Nurse Association Health Group *"Employee Experience (EX) and wellbeing is the cornerstone of every company now. Based on years of research from all over the world, Ben Whitter shares his findings and ways of bringing EX to life in a human-centred and holistic manner. If you want a deeper understanding of what HR will look like in the future and how to successfully enable your business through your people, this book is absolutely essential reading!" * Monir Azzouzi, Vice-President, People Experience, GoJek *Table of Contents Section - 00: Introduction; Section - 01: The human experience; Section - 02: Why humanity demands a new model for work; Section - 03: Accelerating holistic, human-centred and experience-driven business; Section - 04: Delivering world-class human experiences at work; Section - 05: Reset, refresh and relaunch work around life; Section - 06: Evolving human experiences at work; Section - 07: Epilogue; Section - 08: References; Section - 09: Index

Read more less

Book SynopsisThe only way for HR professionals to ensure sustainable top performance from their workforce is by taking a people-focused approach to their employees. To outperform their competitors, businesses need happy, engaged and committed employees performing to their full potential. Investing in new technologies or embracing people analytics won't achieve this but a people-focused approach will. It not only improves staff engagement, productivity and wellbeing but also secures the benefits for the business with Deloitte reporting in 2019 that 'organizations focusing on human experience are twice as likely to outperform their peers in revenue growth over a three-year period.' Human Experience at Work is a practical guide for HR professionals and those responsible for talent management which provides advice, examples and guidance on how to embed people-centred approach to staff development. Human Experience at Work covers what human experience is, the benefits for the organization, the benefits for employees, how to make it part of a talent management and organizational development strategy and how to leverage it. There is also coverage of how focusing on people and allowing them to be themselves at work creates a more diverse and inclusive work environment. Supported by case studies, insights, and examples from companies including GSK, Ford, IKEA, Fotile, Grenade, Huel, and Moneypenny.Trade Review"Employee Experience has never been more challenging or important. Ben Whitter offers pragmatic tips and tools as well as compelling EX research. The result is required reading." * Stuart Crainer, Co-Founder, Thinkers50 *"People will go above and beyond if you appreciate, trust and empower them. This book provides an excellent insight into the importance of a positive human experience at work. Recommended reading for any business leader." * Joanna Swash, Group CEO, Moneypenny *"A strong, human-centered company culture is what separates market leaders from every other employer. Human Experience at Work navigates through best practices in hiring, leading, and growing employees who develop a healthy organization in return." * Wiktor Schmidt, Co-founder & Executive Chairman, Netguru *"Having the right people culture is integral to the success of any company. Human Experience at Work provides crucial advice to help you motivate your colleagues, get them on board and keep them there." * James Collier, Co-Founder, Huel *"Today's world is undergoing major changes unseen in a century. It has become a business mandate to promote a human-centered management philosophy and practices. This is more urgent than ever before and relates to all business activities. This new book from Mr. Whitter features ground-breaking research and explorations. It is a masterpiece worth reading." * Mao Zhongqun, Chairman and President of FOTILE Group *"Organizations have shifted their focus way beyond profit. Every leader has a responsibility to our planet, our people and our purpose as a human race. Having a systemic way to think through a different workplace experience and beyond, will help many more to immerse themselves in their own way of creating something special. The future of work is already here and the more we co-create it, the more 'skin in the game' we have - this book will help you to co-lead it!" * Raj Verma, Chief Diversity + Experience Officer, Sanofi *"People make organizations successful. Successful organizations are progressing humanity, society, and the planet. In this new book, Ben Whitter not only presents a compelling case for why creating a meaningful Human Experience at Work for all stakeholders is the key to organizational success, but he also provides a holistic development approach that is both profound and pragmatic. His work is leading-edge and revolutionary!" * Dr. Xuan Feng, Assistant Professor of HRM and Organizational Behavior, Nottingham University Business School China *"Very powerful. This excellent book brings front and centre the importance of people to the social fabric of the business. Ben Whitter brilliantly captures the essence of what purpose-led organizations must do to create an environment where their people can thrive. A must-read book for anyone interested in building an organization fit for the 21st Century." * Joseph Healy, Co-Founder and Co-CEO, Judo Bank *"Everyone who is concerned about creating a positive culture within your organization, who wants to create a great place to work, and cares about employees and their experiences, should read Human Experience at Work. This book will give you a great framework and ideas to move forward in building an experience that will keep your employees happy and wanting a long career within your organization." * Lisa Dillon Zwerdling, MSN, RN-BC, HEX, Chief Employee Experience Officer/VP of Internal Care Coordination Visiting Nurse Association Health Group *"Employee Experience (EX) and wellbeing is the cornerstone of every company now. Based on years of research from all over the world, Ben Whitter shares his findings and ways of bringing EX to life in a human-centred and holistic manner. If you want a deeper understanding of what HR will look like in the future and how to successfully enable your business through your people, this book is absolutely essential reading!" * Monir Azzouzi, Vice-President, People Experience, GoJek *Table of Contents Section - 00: Introduction; Section - 01: The human experience; Section - 02: Why humanity demands a new model for work; Section - 03: Accelerating holistic, human-centred and experience-driven business; Section - 04: Delivering world-class human experiences at work; Section - 05: Reset, refresh and relaunch work around life; Section - 06: Evolving human experiences at work; Section - 07: Epilogue; Section - 08: References; Section - 09: Index

Read more less

Book SynopsisWhen the winners of today can be dethroned by a surprise new entrant tomorrow, how do you ensure you stay on top? The world has changed, and the leaders of the future are those who embrace disruption and make their own rules. Rule Breaker is a manifesto for a new wave of leadership. One that operates in flatter workplaces where command and control doesn't work, and where people are entrusted with powerful purpose that grows businesses and communities. Award-winning entrepreneur, Jackie Fast, details how we have got here and why a whole new generation of workers is moving away from traditional models of work. Rule Breaker shows you how businesses like Kylie Cosmetics, M.92 and Beats can tap into a purposeful and engaged community of talent, harnessing true diversity and collaboration. To remain a highly successful leader in a future of radical change, you need to do more than fly the flag at the top of the podium supported by those beneath you. You must join the frontline and pave the way. Throw away the rule book, encourage rebelliousness, ask questions and lead by example.Trade Review"Breaking the rules has moved from being a risky thing to do to becoming a responsible thing to do. I have no doubt that positive, professional rule breaking is undoubtedly the next essential skill of the 21st century, and Rule Breaker is the definitive guidebook on how to it with the courage, ethics and imagination that could lead leaders to the breakthroughs we all need." * Sam Conniff Allende, author of Be More Pirate, co-founder, Livity *"What a white-knuckle ride! Jackie Fast has created a book which leaves you breathless. This book demonstrates with precise clarity both why and how we can ditch the conventional wisdom which serves us no longer. The pace of change has been fierce in this new era, reaching a crescendo in 2020. As leaders, we need to be equal to that change. Rule Breaker is your roadmap to delivering that change. The stimulating combination of personal experience and real-life case studies gives clear direction on how we can all adopt a growth mindset, be rebellious, be more agile and lead by example. When you put this book down, you feel you are letting yourself down if you don't rush out immediately and make a difference. Truly inspirational and a must-read for all aspiring leaders in business, in public service, in society; in fact, in all walks of life. This book sets the leadership standard for at least the next decade." * John Stapleton, co-Founder of New Covent Garden Soup Co & Little Dish, the Authentic Entrepreneur *"Bedtime reading this is not. This book will get your mind racing and entrepreneurial spirit rising as it not only confirms what you had been thinking about the world in which we live and operate but gives practical advice on what you can actually do about it. There is no guide for those who innovate. Until now, that is. Jackie Fast gives real advice drawn from personal experience and subjective analysis to help you navigate a fast-paced and changing world. To break the rules, you need to know the rules. This book will help you decide which ones to break and which ones to make. No one can predict the future. No matter how brilliant at your job you may be. But you can prepare for a world in which everything has changed by knowing your own mind. Jackie Fast will help you clarify your thoughts, gain confidence and give you a chance to achieve your potential. And there aren't many books that can make that claim!" * James Max, TalkRADIO presenter, FT columnist and business advisor *"Full of brilliant zesty stories, this book is captivating to read and leaves you ready to take on the world." * Bruce Daisley, former vice-president, Twitter, bestselling author the Joy of Work *"Jackie Fast is an essential analyst of what makes leadership work, disruption effective and rule breakers prevail. Nobody who wants to understand the way the modern world works should miss this book." * Matthew d'Ancona, editor and partner, Tortoise Media *"Jackie Fast traces the new perspective on business structures and rules brought about by the internet, fostering a new breed of entrepreneurs and leaders. Well researched and enjoyable, this is a playbook for how to achieve success in the new era by inspiring the inner rebel in you to go their own way. A must-read for anyone looking to do things differently!" * Claude Littner, professor, entrepreneur, advisor to Lord Sugar, The Apprentice (UK) *"This is not only a fresh, unique perspective on leadership, it is the perspective on leadership we need. Jackie Fast's ability to recognize and convey what a modern leader is capable of leaves you nodding your head with an intense urge to underline every gem of information. Highly recommend!" * Lauryn Evarts Bosstick, founder, The Skinny Confidential *"To be successful in the current climate, organizations need to be authentic. They need to have a point of view on the important topics affecting all of us. Why? Because people no longer want a transactional relationship with a company simply based on the buying of products and services; they want a more meaningful connection grounded in shared values and a purpose beyond profit. To make this transition, leaders must choose to do something different, something disruptive. In this thought-provoking book, Jackie Fast shows why the old rules need to be broken and how leaders can act now to build the type of organization their customers really want." * Jeff Dodds, Chief Operating Officer, Virgin Media *"Chuck the old rules out. Leaders of the future are forging their own paths. Who better to explain the new dynamics of leadership than Jackie Fast, embodying the spirit of a renegade maverick. As the world shifts, what counts now is your ability to bet on yourself, think outside of the box and courageously inspire others to come with you. Sharing a set of lessons learned, and creating a much-needed playbook now, Jackie Fast will bring out the brave leader in you." * Lisa Winning, tech entrepreneur *"There is far too little business journalism for business people. We've sadly settled for books about trading or "levelling up" or backwards-looking navel gazing. But Jackie Fast fixes the problem. Rule Breaker explores a seismic mind shift driving business in the 21st century, changing the way we think about business. She offers a Rosetta Stone to help us key into the next era of innovation, technology and even the future of business." * Cory Johnson, Managing Member, Epistrophy Capital *"Filled with insightful stories on how businesses of the future are defying a history of old management tactics that no longer work. If you are wanting to make an impact, put this on your required reading list!" * Yao Huang, founder, The Hatchery *"An exciting and valuable book on how, in these times of rapid changes, leaders must redefine their role and draw on different sets of skills to be able to face the future. The biggest risk a leader is facing today is in fact not the lack of skills, but a complacent attitude about skills previously acquired that no longer fit the present world. Therefore, being a rebellious leader is not the prerogative of a few outliers; it should become the mainstream thought on how to shape a vision and inspire for change. Rule Breaker fosters the kind of constructive debate and fresh thinking that breaks the status quo and will enable this new type of leaders to face the challenges ahead." * Marina Tognetti, founder and Chief Executive Officer, mYngle *Table of Contents Chapter - 00: Introduction; Section - Part One: The Past; Chapter - 01: Business unusual; Chapter - 02: I built it in my bedroom; Chapter - 03: ‘Move fast and break things’ is broken; Section - Part Two: THE PRESENT; Chapter - 04: Replacing the C-suite; Chapter - 05: Earning the right to lead; Chapter - 06: Complacency is not an option; Section - Part Three: THE FUTURE; Chapter - 07: The future is collaborative; Chapter - 08: The future is here;

Read more less

Book SynopsisWhen the winners of today can be dethroned by a surprise new entrant tomorrow, how do you ensure you stay on top? The world has changed, and the leaders of the future are those who embrace disruption and make their own rules. Rule Breaker is a manifesto for a new wave of leadership. One that operates in flatter workplaces where command and control doesn't work, and where people are entrusted with powerful purpose that grows businesses and communities. Award-winning entrepreneur, Jackie Fast, details how we have got here and why a whole new generation of workers is moving away from traditional models of work. Rule Breaker shows you how businesses like Kylie Cosmetics, M.92 and Beats can tap into a purposeful and engaged community of talent, harnessing true diversity and collaboration. To remain a highly successful leader in a future of radical change, you need to do more than fly the flag at the top of the podium supported by those beneath you. You must join the frontline and pave the way. Throw away the rule book, encourage rebelliousness, ask questions and lead by example.Trade Review"Breaking the rules has moved from being a risky thing to do to becoming a responsible thing to do. I have no doubt that positive, professional rule breaking is undoubtedly the next essential skill of the 21st century, and Rule Breaker is the definitive guidebook on how to it with the courage, ethics and imagination that could lead leaders to the breakthroughs we all need." * Sam Conniff Allende, author of Be More Pirate, co-founder, Livity *"What a white-knuckle ride! Jackie Fast has created a book which leaves you breathless. This book demonstrates with precise clarity both why and how we can ditch the conventional wisdom which serves us no longer. The pace of change has been fierce in this new era, reaching a crescendo in 2020. As leaders, we need to be equal to that change. Rule Breaker is your roadmap to delivering that change. The stimulating combination of personal experience and real-life case studies gives clear direction on how we can all adopt a growth mindset, be rebellious, be more agile and lead by example. When you put this book down, you feel you are letting yourself down if you don't rush out immediately and make a difference. Truly inspirational and a must-read for all aspiring leaders in business, in public service, in society; in fact, in all walks of life. This book sets the leadership standard for at least the next decade." * John Stapleton, co-Founder of New Covent Garden Soup Co & Little Dish, the Authentic Entrepreneur *"Bedtime reading this is not. This book will get your mind racing and entrepreneurial spirit rising as it not only confirms what you had been thinking about the world in which we live and operate but gives practical advice on what you can actually do about it. There is no guide for those who innovate. Until now, that is. Jackie Fast gives real advice drawn from personal experience and subjective analysis to help you navigate a fast-paced and changing world. To break the rules, you need to know the rules. This book will help you decide which ones to break and which ones to make. No one can predict the future. No matter how brilliant at your job you may be. But you can prepare for a world in which everything has changed by knowing your own mind. Jackie Fast will help you clarify your thoughts, gain confidence and give you a chance to achieve your potential. And there aren't many books that can make that claim!" * James Max, TalkRADIO presenter, FT columnist and business advisor *"Full of brilliant zesty stories, this book is captivating to read and leaves you ready to take on the world." * Bruce Daisley, former vice-president, Twitter, bestselling author the Joy of Work *"Jackie Fast is an essential analyst of what makes leadership work, disruption effective and rule breakers prevail. Nobody who wants to understand the way the modern world works should miss this book." * Matthew d'Ancona, editor and partner, Tortoise Media *"Jackie Fast traces the new perspective on business structures and rules brought about by the internet, fostering a new breed of entrepreneurs and leaders. Well researched and enjoyable, this is a playbook for how to achieve success in the new era by inspiring the inner rebel in you to go their own way. A must-read for anyone looking to do things differently!" * Claude Littner, professor, entrepreneur, advisor to Lord Sugar, The Apprentice (UK) *"This is not only a fresh, unique perspective on leadership, it is the perspective on leadership we need. Jackie Fast's ability to recognize and convey what a modern leader is capable of leaves you nodding your head with an intense urge to underline every gem of information. Highly recommend!" * Lauryn Evarts Bosstick, founder, The Skinny Confidential *"To be successful in the current climate, organizations need to be authentic. They need to have a point of view on the important topics affecting all of us. Why? Because people no longer want a transactional relationship with a company simply based on the buying of products and services; they want a more meaningful connection grounded in shared values and a purpose beyond profit. To make this transition, leaders must choose to do something different, something disruptive. In this thought-provoking book, Jackie Fast shows why the old rules need to be broken and how leaders can act now to build the type of organization their customers really want." * Jeff Dodds, Chief Operating Officer, Virgin Media *"Chuck the old rules out. Leaders of the future are forging their own paths. Who better to explain the new dynamics of leadership than Jackie Fast, embodying the spirit of a renegade maverick. As the world shifts, what counts now is your ability to bet on yourself, think outside of the box and courageously inspire others to come with you. Sharing a set of lessons learned, and creating a much-needed playbook now, Jackie Fast will bring out the brave leader in you." * Lisa Winning, tech entrepreneur *"There is far too little business journalism for business people. We've sadly settled for books about trading or "levelling up" or backwards-looking navel gazing. But Jackie Fast fixes the problem. Rule Breaker explores a seismic mind shift driving business in the 21st century, changing the way we think about business. She offers a Rosetta Stone to help us key into the next era of innovation, technology and even the future of business." * Cory Johnson, Managing Member, Epistrophy Capital *"Filled with insightful stories on how businesses of the future are defying a history of old management tactics that no longer work. If you are wanting to make an impact, put this on your required reading list!" * Yao Huang, founder, The Hatchery *"An exciting and valuable book on how, in these times of rapid changes, leaders must redefine their role and draw on different sets of skills to be able to face the future. The biggest risk a leader is facing today is in fact not the lack of skills, but a complacent attitude about skills previously acquired that no longer fit the present world. Therefore, being a rebellious leader is not the prerogative of a few outliers; it should become the mainstream thought on how to shape a vision and inspire for change. Rule Breaker fosters the kind of constructive debate and fresh thinking that breaks the status quo and will enable this new type of leaders to face the challenges ahead." * Marina Tognetti, founder and Chief Executive Officer, mYngle *Table of Contents Chapter - 00: Introduction; Section - Part One: The Past; Chapter - 01: Business unusual; Chapter - 02: I built it in my bedroom; Chapter - 03: ‘Move fast and break things’ is broken; Section - Part Two: THE PRESENT; Chapter - 04: Replacing the C-suite; Chapter - 05: Earning the right to lead; Chapter - 06: Complacency is not an option; Section - Part Three: THE FUTURE; Chapter - 07: The future is collaborative; Chapter - 08: The future is here;

Read more less

Book SynopsisIn a world adapting to continuous change and disruption, delivering a great employee experience is vital. How can organizations create an experience that enables their people to thrive; an experience that unlocks productivity and creates competitive advantage? Employee Experience by Design is a practical guide for HR professionals, business leaders and anyone needing to create an employee experience that empowers people to perform at their best. By setting out simple steps that any team or organization can follow, it demystifies EX, and shows how to design an exceptional experience for employees. Drawing on positive psychology, the book demonstrates what a good workplace experience means for people. A world away from perks and benefits, the authors show how to discover what really drives an excellent EX. They then walk through a user-friendly framework covering all levels of EX, from organizational culture to people processes and everyday behaviours. Employee Experience by Design shows how to build a robust business case for employee experience and align EX activity with organizational strategy to demonstrate impact. Readers will also learn how to measure EX and demonstrate return on investment. Packed with clear and practical tips, tools, and examples from organizations including ING, Expedia Group and ADEO, this book is essential reading for anyone looking to develop a happy, productive, high-performing environment in which people can excel.Trade Review"For many people work is a cause of stress and anxiety - this book is here to solve that. Using the latest research and evidence - while being fantastically readable - the book gives a positive, people-first approach to making work better!" * Bruce Daisley, author of The Joy of Work *"This is a must-read book for anyone working in the field of employee experience. It offers simple, practical tools and advice to help you make a positive difference to your employee experience. Bringing together the latest research and thinking from positive psychology and human-centred design, Emma Bridger and Belinda Gannaway demystify EX and provide everything you need to start making a difference today." * Mark Levy, EX adviser and former pioneer of employee experience at Airbnb *"Employee experience is now rightly starting to be viewed as being as important as customer experience. This book is therefore a timely and vital read for leaders wanting to have high-performing businesses powered by great people. The insights and tools included are highly practical and you can start using them straight away to make a real difference in the life of your team and your business." * Pete Markey, CMO, Boots *"As the global pandemic has accelerated our transformation to a fully digital economy and society, dubbed the fourth industrial revolution, too many focus on the technology tools. This is a mirage because tools need humans. What we are really entering is the human capital era where human talent is the most valuable resource. Our ability to adapt through leading our teams on learning tours will be the hallmark of the most successful and resilient organizations. Engaging talent in continuous learning and adaptation requires designing the ultimate employee experience. Drawing on their deep expertise in leading transformational change, talent engagement, employee experience and the psychology underpinning human motivation, Emma Bridger and Belinda Gannaway have crafted an approachable handbook to do just that. My advice: read it with your teams so you can rethink your organization to unleash maximum human potential." * Heather E McGowan, future-of-work strategist and co-author of The Adaptation Advantage *"Successful companies understand that employee experience must be intentionally designed and delivered to both drive impactful business outcomes and meet the needs of their people. Employee Experience by Design takes you on a guided tour of employee experience from the foundational basics to the future of what's next. More importantly, packed within is a comprehensive reference of practical guidance and techniques for building an EX mindset and elevating your organization's EX practice today." * Damon Deaner, Director, Employee Experience & Design, IBM Talent & Transformation *"This book provides an extensive insight into creating a successful employee experience. A step-by-step approach in how to implement a user-friendly job-worker experience is put forward. The book also provides the reader with methodological advice on how to measure the employee experience." * Dr Julian Edwards, Research Fellow, The Open University *"A must-read for anyone with an interest in employee experience. Employee Experience by Design is a practical guide for both beginners and more practised EX professionals, providing a valuable methodology for approaching EX design at a strategic and solution level." * Ann-Marie Blake, Board Member, International Association of Business Communicators (IABC) *"A great introduction to what employee experience is and how it can be developed using design thinking. Anyone taking an employee-centric approach to internal communication will find this useful in terms of connecting communications to experience." * Dr Kevin Ruck, co-founder, PR Academy, and editor of Exploring Internal Communication: Towards informed employee voice *"Finally, a practical and accessible guide that is a must-read for designing better employee experiences. Filled with easy-to-execute activities to bring EX to life anywhere and real-life examples from organizations, this book will be your go-to resource. The blend of research, context and lived experiences comes together seamlessly to show the way." * Lindsay Bousman PhD, former Senior Director of Talent Programs, Expedia Group *"It's brave to talk of employee experience in the current guise of work. Often one of those overly used phrases, it could be construed as the latest tactic in convincing people they have it good when in reality they don't. With Employee Experience by Design there's no longer a hiding place for falsehoods and platitudes regarding EX. If you're NOT following what's in this book, then you're not designing, developing and delivering a considered, optimized and fulfilling employee experience. This book is that useful: it should be the touchstone for all who aspire to really show they care about their people and their experience of work. Leaders, ignore this at your peril." * Perry Timms MCIPD and FRSA, founder and Chief Energy Officer at PTHR, TEDx speaker, and Adjunct Professor/Visiting Fellow at four UK business schools *Table of Contents Chapter - 01: Introducing employee experience design – Definitions and approaches; Chapter - 02: Making the case for EX; Chapter - 03: Busting myths – What’s really driving your EX?; Chapter - 04: Culture, leadership and EX; Chapter - 05: EX design in action; Chapter - 06: Scoping the employee experience; Chapter - 07: Empathy and the opportunity space; Chapter - 08: Ideate; Chapter - 09: Prototype, test and iterate; Chapter - 10: Measuring employee experience; Chapter - 11: What next in EX?; Chapter - 12: Index

Read more less

Book SynopsisIn the next wave of conduct regulation in financial markets, from 2021 conduct regulators in the UK and elsewhere expect firms to produce evidence on how they are improving behaviour and culture. Facing this, many practitioners are anxious that their current reporting and management information (MI) are irrelevant to meeting as-yet unclear regulatory expectations. This book provides the insights and tools firms need to report on culture, securing both enhanced business value and the regulator's approval. Culture is now seen as a key contributor to good governance, feeding into existing discourse on environmental, social and governance (ESG) factors and the emerging dialogue on 'non-financial (mis)conduct', but conventional measures of business quality are unfit for the new reporting agenda. Culture Audit in Financial Services follows the arc of 'behavioural regulation' to examine what the regulator really wants, before offering guidance on how culture audit differs from conventional auditing, how to put the latest pure-research findings to work, and the key features of well-designed conduct and culture reports. Written by an impartial author and a variety of contributors with extensive experience working with practitioners, regulators, and many of the world's finest academic initiatives, this book is filled with practical, grounded advice on how best to approach this new challenge and avoid infractions.Trade Review"A highly useful travelogue written by acclaimed experts in an easy-going manner that nevertheless serves to deepen awareness and understanding. After a survey of concepts and how conduct regulation is evolving, Culture Audit opens a window on using behavioural science to frame 'better questions' and introduces straightforwardly the benefits of some advanced technology. These elements weave together to explain where thought leadership has been and points to areas for further exploration like purpose, individual character development and the excitement that awaits firms who are not quite prepared for their first earnest discussion of culture with a regulator." * Ted MacDonald, Technical Specialist, Wholesale Banking Supervision, UK Financial Conduct Authority *"Roger Miles has brought together a stellar group of experts in conduct risk and fashioned a unique resource for the financial services industry and beyond. The authors and Dr Miles himself have been there, done that and have the t-shirt when it comes to conduct risk management. Oozing with practical wisdom, this book brings concepts from psychology and behavioural science to a financial services audience, to help address the seemingly intractable challenge of workplace misconduct. Culture change programmes fail at least as often as they succeed, but Culture Audit contains many insights that will enhance the chances of success. As a business school professor teaching post-experience, post-graduate programs, I'm often looking for material that is evidence-based but accessible; that avoids bland motherhood statements and excites interests; that presents solutions that are seen as feasible and not utopian. This book has all those qualities and I expect it will help the industry chart a new course, consistent with its recent aspirations. A must-have for financial services leaders and regulators, and those who aspire to such roles." * Elizabeth Sheedy, Professor of Risk Governance, Macquarie University *"Culture Audit fills a welcome gap between procedural "how to" manuals which can be dull and conceptually empty, and academic research, which is often brilliant but difficult to translate into real organizational programs and initiatives. This book takes many of the best ideas out there from behavioral science, then sets them within a framework with action points making it genuinely useful for practitioners. The lively writing and provocative examples really help overcome the difficulty of making culture a practical consideration for companies without losing important nuances. This work deserves to make a big positive impact." * Alison Taylor, Executive Director, Ethical Systems; Professor, NYU Stern School of Business *"Just what the finance industry wants, and more importantly, what it needs. A definitive "How to" guide to understanding your firm's culture, its strengths and weaknesses, and, most importantly, how to systematically and thoroughly set about improving it throughout your workforce and firm. Packed with helpful real-life anecdotes from finance experts, academics' and regulators' perspectives, helpful history, insightful psychology, and pithy "sidebars" which neatly illustrate key points. A clear-sighted, up-to-the-minute view on progress made and what's left to do. This will long be seen as the magnum opus on this critical topic - and it is compelling reading at that. If the industry follows even half of the good advice here it will be in a much better place a few years from now." * Sean Carney, COO/CFO, Telemos Capital *"I really like the multiple-author approach, and what a list of co-authors! There's huge value in just being able to read insights from this remarkable group of people all in one place. Their different perspectives throughout, and their evident sense of fun, make Culture Audit really engaging and thought-provoking. A set of 'Interlude' stories also brings the theory to life, such as the hugely enjoyable account of how a central bank supervisor went on to 'rebrand' an investment bank's compliance department as behaviour-aware - a mindset shift that would benefit many firms. Culture Audit's view of the genesis of conduct regulation, and robust predictions for its future, ground our understanding of why it's now so vital for firms to focus on culture and behaviour. The book is always engaging - it's as if the reader is enjoying a chat with the authors - and thankfully avoids getting bogged down in regulatory small print. With so much still to be done to improve financial sector culture, here's a book which really will spark timely conversations in firms: importantly around purpose, psychological safety, diversity and inclusion. These are vital foundations for any firm to set out, then act on to start a lasting culture change. Culture Audit jump-starts these conversations in a friendly, understandable way. It's a great addition to the discourse." * Olivia Fahy, Head of Culture, TCC Group; Culture Team lead - Supervision, UK Financial Conduct Authority 2016-21 *"This masterful book gives the reader an easy lens to get familiar with the latest thought and regulatory agenda for supervising financial firms' conduct and culture. Following to the global financial crash and numerous scandals such as LIBOR rigging and mis-selling, we have seen a shift from a consumer protection regime based on disclosure, towards a new focus on the root cause of misconduct: firms' culture. Culture Audit answers many questions that will be on the minds of firms' executives and compliance professionals, as well as regulators. Uniquely, this book addresses head-on the controversial topic of how people opt for different roles at different career stages, moving between regulatory agencies and commercial roles. This brings a fresh perspective so we can reflect in a new way on how regulators and firms interact. A summary condensed from years of research, empirical experience, hundreds of real life talks and sharing by firms' executives, this book is a joy to read, for its clear setting out of theory and its practical action points. Dr Miles is a fascinating guide as he unlocks a door to the secrets of human minds, group dynamics and applying behavioural science to financial services. With an impressive group of colleagues, he addresses the big questions: What is culture and conduct? Why do regulators care about culture and conduct, as opposed to codified laws and regulations?, and more importantly: What shall we (the firms) do in response to the call? Arguing for a clear difference between conventional audit and culture assessment, it rightly also questions even whether the term culture audit is broad enough to yield the "better questions" that firms now need to ask themselves." * Davis Tsui, JD, CPA, Insurance Conduct Supervisor, Hong Kong Insurance Authority; former Treasury Markets Association Secretariat, Hong Kong Monetary Authority *"An all-round excellent reading experience: crisply written, with sharp graphics and pithy fact boxes. Culture Audit is packed with clear, current and bright insight - which is no less than we'd expect from the world-leading practitioner experts behind it. Even more impressively, they address it all in a way that's engaging, easily readable and (who'd have expected this?) frequently entertaining. Every regulated finance professional with any leadership responsibilities should read this book." * Robert Ellison, Co-Founder, Finance Unlocked *"So many books have only one idea; this one has so many from Roger Miles and his co-authors. A broadly useful book with all kinds of lessons for all kinds of practitioners. As well as efficiently tapping into key high-level research findings, readers will discover how in practice to match culture and conduct principles with the needs to their organisation's stakeholders - including regulators of course. The UK and international context is thoroughly current and well evidenced with real life examples, a full glossary and plentiful references. Everything you need is in one place. A thoroughly worthwhile read!" * Bryan Foss, serial iNED; Council member, Financial Reporting Council; Co-Founder, The Risk Coalition *"What a timely book! Plenty here to interest financial services regulation practitioners. It seems extraordinary that we are still talking about culture, more than twelve years after the global financial crisis exposed such huge problems in financial institutions. With great clarity, the authors have explained why these problems persist and if this book can help to improve culture then they've done a fine job. Culture Audit contains a wealth of knowledge including a topical chapter on the behavioural science techniques that supervisors have adapted in recent years. A vast amount of research and analysis from leading industry thinkers has clearly gone on behind the scenes to enlighten the reader, yet the authors keep the tone straight-talking, lucidly unpacking complex and technical topics without compromising the quality of the analysis. For those whose interest is piqued, a list of further reading is provided in the appendix and there's a properly helpful glossary. Culture Audit is very likely to achieve its aim of starting a wider conversation about conduct and culture across the regulated financial sector and beyond." * Alexander Robson, Managing Editor, Thomson Reuters Regulatory Intelligence *"It isn't very often that I would recommend to my book club what appears from the title to be an academic read - but this one breaks the mould. The team of writers has delivered an insightful and practical book that manages to be both strategic and operational, as needed, besides often letting the reader pause to reflect and consider how this all supports their own personal development. The 'story' interludes bring the chapters together in that really useful, involving way that storytelling has, of leading the reader towards understanding and applying the concepts in real life. A thoroughly worthwhile read." * Ann McFadyen, Director, UK Finance *Table of Contents Chapter - 01: A culture quest for ‘better behaviour; Chapter - 02: ‘How regulators’ ‘behavioural approach’ went global – with culture its latest focus; Chapter - 03: ‘The house is on fire - How regulators own research has pointed to ‘culture reset’; Chapter - 04: What’s the big idea? (1) - How conduct regulators use behavioural science; Chapter - Interlude One: From poacher to gamekeeper to poacher… to scientist - A supervisor’s tale; Chapter - 05: What’s the big idea? (2) - Regulators’ challenge to firms - framing ‘purposeful culture’; Chapter - 06: A ‘behaviour-at-risk’ agenda emerges - Questioning purpose, lost trust and cultural coercion; Chapter - 07: The new mindset and language of culture - Assessing financial and non-financial conduct; Chapter - 08: Audit basics - How the practice of culture audit differs from conventional auditing; Chapter - 09: The new management reporting information (MI) for culture Part 1 - Getting past the old MI; Chapter - 10: The new reporting Part 2 - Developing the framework - from culture models to better questions and indicators; Chapter - Interlude Two: Case example - Culture rating in a retail bank; Chapter - 11: Interventions and enforcements - How regulators have responded to a ‘culture crisis’; Chapter - 12: Intelligence gathering versus surveillance - Tried and failed methods; putting the latest research tools to work; Chapter - Interlude Three: A sector-wide group seeks culture ‘tells’ - (Observing indications of good and poor conduct); Chapter - 13: Putting respected research tools to work, example 1 - Tools for cultural transformation - Barrett Analytics; Chapter - 14: Putting respected research tools to work, example 2 - Using the CultureScope ‘combined analytic’ to deliver measurably better culture; Chapter - 15: What regulators really want - Wrap-up and look ahead; Chapter - 16: Glossary; Chapter - 17: Recommended reading;

Read more less

Book SynopsisIn the next wave of conduct regulation in financial markets, from 2021 conduct regulators in the UK and elsewhere expect firms to produce evidence on how they are improving behaviour and culture. Facing this, many practitioners are anxious that their current reporting and management information (MI) are irrelevant to meeting as-yet unclear regulatory expectations. This book provides the insights and tools firms need to report on culture, securing both enhanced business value and the regulator's approval. Culture is now seen as a key contributor to good governance, feeding into existing discourse on environmental, social and governance (ESG) factors and the emerging dialogue on 'non-financial (mis)conduct', but conventional measures of business quality are unfit for the new reporting agenda. Culture Audit in Financial Services follows the arc of 'behavioural regulation' to examine what the regulator really wants, before offering guidance on how culture audit differs from conventional auditing, how to put the latest pure-research findings to work, and the key features of well-designed conduct and culture reports. Written by an impartial author and a variety of contributors with extensive experience working with practitioners, regulators, and many of the world's finest academic initiatives, this book is filled with practical, grounded advice on how best to approach this new challenge and avoid infractions.Trade Review"A highly useful travelogue written by acclaimed experts in an easy-going manner that nevertheless serves to deepen awareness and understanding. After a survey of concepts and how conduct regulation is evolving, Culture Audit opens a window on using behavioural science to frame 'better questions' and introduces straightforwardly the benefits of some advanced technology. These elements weave together to explain where thought leadership has been and points to areas for further exploration like purpose, individual character development and the excitement that awaits firms who are not quite prepared for their first earnest discussion of culture with a regulator." * Ted MacDonald, Technical Specialist, Wholesale Banking Supervision, UK Financial Conduct Authority *"Roger Miles has brought together a stellar group of experts in conduct risk and fashioned a unique resource for the financial services industry and beyond. The authors and Dr Miles himself have been there, done that and have the t-shirt when it comes to conduct risk management. Oozing with practical wisdom, this book brings concepts from psychology and behavioural science to a financial services audience, to help address the seemingly intractable challenge of workplace misconduct. Culture change programmes fail at least as often as they succeed, but Culture Audit contains many insights that will enhance the chances of success. As a business school professor teaching post-experience, post-graduate programs, I'm often looking for material that is evidence-based but accessible; that avoids bland motherhood statements and excites interests; that presents solutions that are seen as feasible and not utopian. This book has all those qualities and I expect it will help the industry chart a new course, consistent with its recent aspirations. A must-have for financial services leaders and regulators, and those who aspire to such roles." * Elizabeth Sheedy, Professor of Risk Governance, Macquarie University *"Culture Audit fills a welcome gap between procedural "how to" manuals which can be dull and conceptually empty, and academic research, which is often brilliant but difficult to translate into real organizational programs and initiatives. This book takes many of the best ideas out there from behavioral science, then sets them within a framework with action points making it genuinely useful for practitioners. The lively writing and provocative examples really help overcome the difficulty of making culture a practical consideration for companies without losing important nuances. This work deserves to make a big positive impact." * Alison Taylor, Executive Director, Ethical Systems; Professor, NYU Stern School of Business *"Just what the finance industry wants, and more importantly, what it needs. A definitive "How to" guide to understanding your firm's culture, its strengths and weaknesses, and, most importantly, how to systematically and thoroughly set about improving it throughout your workforce and firm. Packed with helpful real-life anecdotes from finance experts, academics' and regulators' perspectives, helpful history, insightful psychology, and pithy "sidebars" which neatly illustrate key points. A clear-sighted, up-to-the-minute view on progress made and what's left to do. This will long be seen as the magnum opus on this critical topic - and it is compelling reading at that. If the industry follows even half of the good advice here it will be in a much better place a few years from now." * Sean Carney, COO/CFO, Telemos Capital *"I really like the multiple-author approach, and what a list of co-authors! There's huge value in just being able to read insights from this remarkable group of people all in one place. Their different perspectives throughout, and their evident sense of fun, make Culture Audit really engaging and thought-provoking. A set of 'Interlude' stories also brings the theory to life, such as the hugely enjoyable account of how a central bank supervisor went on to 'rebrand' an investment bank's compliance department as behaviour-aware - a mindset shift that would benefit many firms. Culture Audit's view of the genesis of conduct regulation, and robust predictions for its future, ground our understanding of why it's now so vital for firms to focus on culture and behaviour. The book is always engaging - it's as if the reader is enjoying a chat with the authors - and thankfully avoids getting bogged down in regulatory small print. With so much still to be done to improve financial sector culture, here's a book which really will spark timely conversations in firms: importantly around purpose, psychological safety, diversity and inclusion. These are vital foundations for any firm to set out, then act on to start a lasting culture change. Culture Audit jump-starts these conversations in a friendly, understandable way. It's a great addition to the discourse." * Olivia Fahy, Head of Culture, TCC Group; Culture Team lead - Supervision, UK Financial Conduct Authority 2016-21 *"This masterful book gives the reader an easy lens to get familiar with the latest thought and regulatory agenda for supervising financial firms' conduct and culture. Following to the global financial crash and numerous scandals such as LIBOR rigging and mis-selling, we have seen a shift from a consumer protection regime based on disclosure, towards a new focus on the root cause of misconduct: firms' culture. Culture Audit answers many questions that will be on the minds of firms' executives and compliance professionals, as well as regulators. Uniquely, this book addresses head-on the controversial topic of how people opt for different roles at different career stages, moving between regulatory agencies and commercial roles. This brings a fresh perspective so we can reflect in a new way on how regulators and firms interact. A summary condensed from years of research, empirical experience, hundreds of real life talks and sharing by firms' executives, this book is a joy to read, for its clear setting out of theory and its practical action points. Dr Miles is a fascinating guide as he unlocks a door to the secrets of human minds, group dynamics and applying behavioural science to financial services. With an impressive group of colleagues, he addresses the big questions: What is culture and conduct? Why do regulators care about culture and conduct, as opposed to codified laws and regulations?, and more importantly: What shall we (the firms) do in response to the call? Arguing for a clear difference between conventional audit and culture assessment, it rightly also questions even whether the term culture audit is broad enough to yield the "better questions" that firms now need to ask themselves." * Davis Tsui, JD, CPA, Insurance Conduct Supervisor, Hong Kong Insurance Authority; former Treasury Markets Association Secretariat, Hong Kong Monetary Authority *"An all-round excellent reading experience: crisply written, with sharp graphics and pithy fact boxes. Culture Audit is packed with clear, current and bright insight - which is no less than we'd expect from the world-leading practitioner experts behind it. Even more impressively, they address it all in a way that's engaging, easily readable and (who'd have expected this?) frequently entertaining. Every regulated finance professional with any leadership responsibilities should read this book." * Robert Ellison, Co-Founder, Finance Unlocked *"So many books have only one idea; this one has so many from Roger Miles and his co-authors. A broadly useful book with all kinds of lessons for all kinds of practitioners. As well as efficiently tapping into key high-level research findings, readers will discover how in practice to match culture and conduct principles with the needs to their organisation's stakeholders - including regulators of course. The UK and international context is thoroughly current and well evidenced with real life examples, a full glossary and plentiful references. Everything you need is in one place. A thoroughly worthwhile read!" * Bryan Foss, serial iNED; Council member, Financial Reporting Council; Co-Founder, The Risk Coalition *"What a timely book! Plenty here to interest financial services regulation practitioners. It seems extraordinary that we are still talking about culture, more than twelve years after the global financial crisis exposed such huge problems in financial institutions. With great clarity, the authors have explained why these problems persist and if this book can help to improve culture then they've done a fine job. Culture Audit contains a wealth of knowledge including a topical chapter on the behavioural science techniques that supervisors have adapted in recent years. A vast amount of research and analysis from leading industry thinkers has clearly gone on behind the scenes to enlighten the reader, yet the authors keep the tone straight-talking, lucidly unpacking complex and technical topics without compromising the quality of the analysis. For those whose interest is piqued, a list of further reading is provided in the appendix and there's a properly helpful glossary. Culture Audit is very likely to achieve its aim of starting a wider conversation about conduct and culture across the regulated financial sector and beyond." * Alexander Robson, Managing Editor, Thomson Reuters Regulatory Intelligence *"It isn't very often that I would recommend to my book club what appears from the title to be an academic read - but this one breaks the mould. The team of writers has delivered an insightful and practical book that manages to be both strategic and operational, as needed, besides often letting the reader pause to reflect and consider how this all supports their own personal development. The 'story' interludes bring the chapters together in that really useful, involving way that storytelling has, of leading the reader towards understanding and applying the concepts in real life. A thoroughly worthwhile read." * Ann McFadyen, Director, UK Finance *Table of Contents Chapter - 01: A culture quest for ‘better behaviour; Chapter - 02: ‘How regulators’ ‘behavioural approach’ went global – with culture its latest focus; Chapter - 03: ‘The house is on fire - How regulators own research has pointed to ‘culture reset’; Chapter - 04: What’s the big idea? (1) - How conduct regulators use behavioural science; Chapter - Interlude One: From poacher to gamekeeper to poacher… to scientist - A supervisor’s tale; Chapter - 05: What’s the big idea? (2) - Regulators’ challenge to firms - framing ‘purposeful culture’; Chapter - 06: A ‘behaviour-at-risk’ agenda emerges - Questioning purpose, lost trust and cultural coercion; Chapter - 07: The new mindset and language of culture - Assessing financial and non-financial conduct; Chapter - 08: Audit basics - How the practice of culture audit differs from conventional auditing; Chapter - 09: The new management reporting information (MI) for culture Part 1 - Getting past the old MI; Chapter - 10: The new reporting Part 2 - Developing the framework - from culture models to better questions and indicators; Chapter - Interlude Two: Case example - Culture rating in a retail bank; Chapter - 11: Interventions and enforcements - How regulators have responded to a ‘culture crisis’; Chapter - 12: Intelligence gathering versus surveillance - Tried and failed methods; putting the latest research tools to work; Chapter - Interlude Three: A sector-wide group seeks culture ‘tells’ - (Observing indications of good and poor conduct); Chapter - 13: Putting respected research tools to work, example 1 - Tools for cultural transformation - Barrett Analytics; Chapter - 14: Putting respected research tools to work, example 2 - Using the CultureScope ‘combined analytic’ to deliver measurably better culture; Chapter - 15: What regulators really want - Wrap-up and look ahead; Chapter - 16: Glossary; Chapter - 17: Recommended reading;

Read more less

Book SynopsisWhile technology and geopolitical forces change the face of business today, the patterns and challenges of organizing humans to work together across organization, culture, language and time zone boundaries remain. To face these challenges, all organizations need to be agile, networked and scalable. Networked, Scaled, and Agile reveals how to shape organizations that will enable people to make faster and better decisions in a more complex world. By outlining the tension between the need for agility/differentiation and scale/integration, the book offers a new way to think about this debate using the models of the Tower (vertical integration) and the Square (horizontal integration). It addresses the role of the leadership team and how the organization design process can build C-suite leaders and successors. Each chapter concludes with a series of reflection questions for leaders as well as a summary of key concepts and tips. Including case studies from global organizations, Networked, Scaled, and Agile reveals how organization design can address three of the biggest business challenges organizations face today: how to build a new capability across the entire enterprise; how to make the entire organization more customer-centric; and how to allow for faster innovation.Trade Review"Kates, Kesler and DiMartino have created something special. Their framework resists fads in favor of examining the core trade-offs in a business, its environment and through its lifecycle. I believe the concepts herein will survive the test of time." * Gary Guthart, CEO, Intuitive Surgical *"The team at Kates Kesler has an innate feel for how sound organizational design acts as the accelerator for sustainable growth. If you are an executive who is asked to lead a transformation or find a path for growth in these dynamic times, this book will prove invaluable." * Andre Martin, Vice President PeopleDev, Google *"Organization design is not just for the big company. The Kates Kesler methodology positioned Zwift for explosive growth. We've been able to scale efficiently and make smart decisions about linking innovation to our core business." * Eric Min, Founder and CEO, Zwift *"As part of our journey to transform VF's brand portfolio for the future, we partnered with the Kates Kesler team to reimagine our business operating model. Their expertise established a strong foundation that has enabled our enterprise functions and brands to work more seamlessly and with greater agility, ultimately improving how we serve our consumers around the world." * Steve Rendle, Chairman, President and CEO, VF Corporation *"This book shows you how to design an organization to be both big and fast. The Kates Kesler methodology guided W.L. Gore in making key choices to evolve our structure and still maintain the essence of our unique culture." * Mary Tilley, Enterprise Business Transformation Leader, W.L. Gore and Associates, Inc. *"An insightful, compelling and pragmatic book which offers thoughtful solutions to the complex organizational challenges faced by businesses today." * Andrew Clarke, President, Mars Wrigley *"This book provides a timely and insightful lens for thoughtful discourse on designing organizations in our fast-changing landscape. Its focus on networks, scale and agility deeply resonate with our efforts in the Singapore Public Service to design the future of work, workplace and workforce in our agencies." * Ong Toon Hui, Dean and CEO, Civil Service College, Singapore *"Kates, Kesler and DiMartino build on well-tested theories of human behavior and large-scale systems to show how organization design frameworks apply to the new and challenging realities of today." * Charles Snow, Professor Emeritus, Penn State Smeal College of Business *"This is the perfect book for leaders who need to align their organization with the strategy, and who are searching for a comprehensive framework. Kates, Kesler and DiMartino discuss the design of the overall operating model, horizontal linkages as well as the vertical layers and roles in complex organizations. They also provide numerous practical examples of how we can design organization to achieve both agility and efficiency." * Nicolay Worren, Associate Professor, School of Economics and Business, Norwegian University of Life Sciences, Co-founder of Reconfig, Member of curatorial board, European Organization Design Forum *Table of Contents Chapter - 00: Introduction; Chapter - 01: The Central Design Problem; Chapter - 02: Operating Models; Chapter - 03: Organization Models; Chapter - 04: Vertical Organization - The Tower; Chapter - 05: Horizontal Organization - The Square; Chapter - 06: Leadership in the Tower and the Square; Chapter - 07: Design Challenge - Enterprise Capabilities; Chapter - 08: Design Challenge - Customer Solutions; Chapter - 09: Design Challenge - Faster Innovation; Chapter - 10: Conclusion

Read more less

Book SynopsisHaving a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no longer enough to outstrip the competition. In the current digital ecosystem, consumers can instantly compare products, prices and services with the touch of a button from the comfort of their home. Therefore, every organization must now focus on their overall customer experience to achieve the tricky but imperative balance between efficiency and personalization. In The Power of Customer Experience, Martin Newman presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples from well-known companies like JD Sports, Delta Airlines, Lego, Selfridges, BMW, Hilton, Deliveroo and Uber, it analyses how organizations provide the most effective customer experience, and reveals the strategies that have allowed them to succeed. Featuring tips and tools throughout, it will enable readers to understand the impact of customer centricity on some of the best known brands, to gain invaluable insights that can be used to grow emerging brands and revitalize existing brands.Trade Review"As we try and make sense of how to grow our businesses in a disrupted world, Martin has done the thinking for us. Here is a well-researched and practical guide on to how to build a sustainable and commercially successful business based around customer-centricity. An essential read for anyone, at any level, involved in selling products and services to customers." * Andy Rubin, Deputy Chair, Pentland Group *"Customer centricity is one of those topics that's easy to talk about but hard to do. Martin does a brilliant job here of breaking this down into a thoughtful but eminently practical toolkit." * Doug Gurr, Director of the Natural History Museum, formerly CEO Amazon UK, President Amazon China *"A masterclass for anyone who has a genuine interest in improving the experience of their customers. It is full of real-life examples of brands who have lost their way, as well as those who have found a whole new way to excel. An insightful and practical read that is an enjoyable journey. So many powerful lessons from so many different sectors, delivered with authority." * Debbie Hewitt MBE, Chairman, White Stuff *"A superb read for customer-centric leaders on a mission to embrace the best ways of leveraging and driving the new paradigm of how and why consumers buy and build your brand equity. Packed with insightful and comprehensive reference points, Martin has provided an excellent combination of a thought-provoking read and a pragmatic framework to implement." * Vince Gunn, CEO and NED *"Another excellent book by Martin Newman - packed with helpful case studies and examples, providing easy-to-understand frameworks that can be applied in any business. The world is continuously changing, and Martin picks up on the shifts in consumer behaviour driven by global questions such as diversity and inclusion, climate change and the broader ethical questions of consumerism." * Eve Henrikson, Online Director, Tesco *"If you are serious about transforming your business to become "customer centric" which only a few very successful companies truly managed to achieve, then this is your must-read book. Martin, in his typical authentic style, shows us the way with clarity and conviction; providing valuable, actionable insights and useful frameworks supported with numerous up-to-date case studies. For me, this a guidebook for retailers to thrive, not just survive." * Koray Gul, ex COO Missguided *"Imagine working for an organization that creates value for customers, value for those in the organisation who create it, value for stakeholders and value for the Planet. Martin Newman is one of the few people I know who really understands the meaning of the word "value". This is a fantastic book that will show you how to create it." * Professor Malcolm McDonald MA(Oxon) MSc PhD DLitt DSc Emeritus Professor, Cranfield University School of Management *"Another great read, truly focusing on the important elements to drive customer centricity. Martin once again highlights the key attention points of why the customer should be at the centre of all decision-making in terms of marketing, store layout and of course product. This book is a must read for all omni-channel retailers giving clear examples of why retailers have either won or lost. I will for one be giving it to all of my team." * Philip Mountford, CEO, Hunkemöller *Table of Contents Section - 00: Introduction Section - 01: The fundamental building blocks for sustainable commercial success; Section - 02: Buy less, eat better, experience more; Section - 03: The fallen - The brands that have sadly bitten the dust and why; Section - 04: The resurrected; Section - 05: Brands that have stood the test of time and why; Section - 06: Customer-centricity – it all adds up; Section - 07: Employee-first - The first building block in driving customer-centric transformation; Section - 08: Purpose before profit - The shift from value to values; Section - 09: Diversity and inclusion - On the outside and the inside; Section - 10: Commercially successful disruptive business models in consumer sectors; Section - 11: If you were starting a retail business today, what would it look like?; Section - 12: To infinity and beyond - What makes a successful bank, airline and car dealer in the 2020s?; Section - 13: We all gravitate towards social people - The same can be said of brands; Section - 14: Generation Z will show us the way; Section - 15: The road map to customer-centricity; Section - 16: Index

Read more less

Book SynopsisOrganization Development (OD) is key to ensuring that organizations and their people can adapt to and engage in ongoing change in today's fast-paced and competitive world. How can those responsible for managing change determine the most appropriate course of action for their organization's needs and maximize capability? Written by two of the leading experts in the field, Organization Development is an essential guide to the theories, practices, tools and techniques for achieving success. It explores the role of HR in relation to OD, and connected areas such as organization design, building organizational agility and resilience, and culture change. Alongside international case studies from organizations including Ernst & Young, Nationwide, Lockheed Martin and the University of Sheffield, UK, this revised third edition of Organization Development contains new chapters on building an adaptive culture of learning and innovation and organization health and 'use of self'. With fresh material on digitization, OD in SMEs, and competence profiles, this is an indispensable handbook to understanding, communicating and implementing organization development approaches for both experienced practitioners and students.Trade Review"This book deserves a place in every practitioner's reference library." * Robert J. Marshak, Ph.D. Author of Dialogic Process Consulting and Co-Editor of Dialogic Organization Development: The Theory and Practice of Transformational Change. *"International in scope, interdisciplinary in coverage, and linking, practice with scholarship, this third edition of a classic in organization development stands out as one of a kind." * W. Warner Burke, PhD, Professor of Psychology and Education, Teachers College, Columbia University *"Practitioners everywhere are lucky to have this rich resource, full of gifts, as guide." * Glenda Eoyang, Executive Director, Human Systems Dynamics Institute *"A pleasure to read, the third edition of this renowned and respected landmark text by two gifted giants in the field offers a bright and meaningful roadmap to effectiveness. Clear, accurate, contemporary and updated with the latest advances, the book impeccably distils the tried and tested essential wisdom of seventy-five years of Organization Development in its purest form. A breath of fresh air full of actionable advice for the practitioner, a rigorous and definitive reference guide for the researcher and the academic and a delight for the curious mind, this book should be mandatory reading for anyone who cares deeply about the success of their people and their organization." * Pietro Catania, MBA, MSM, Founder at Alef Consulting and Ayros publishing House, Milan, Italy *"I feel so excited to read the third edition of Mee Yan and Linda's book for OD and HR practitioners. It offers even more detailed guidance and examples of OD cycle of work and has new added content relating to organization health, culture change, and Use of Self. As an OD practitioner in China, I can't wait to introduce it to our OD communities." * Maria Wang, Founder & CEO of Innovative OD Center, Shanghai, China *"The previous editions have been significant in upping the capability of the Singapore Government's OD community. This edition, with all its additions will continue to be a must-read reference for us in the government sector - as well as leaders and practitioners from other sectors. Its practical brilliance is backed by research that is both evidence-based and relevant to current organisation challenges. Beyond the treasure trove of updated and practical content, each chapter encapsulates the lived experiences and cumulative wisdom of two legends of our time." * Clarence Chia, Institute Director – Institute of Leadership and Organisation Development, Singapore Civil Service College, Singapore Government *"This could be the best text for OD's future, first it brings OD and HR together, which is seriously needed in this era of complex change. Second, it emphasizes the importance of developing both effectiveness and health in organizations, which was part of how the founders of the field created it. Third, the intervention discussion in Chapter 5 is so clear, grounded and practical and the best version of this concept. Fourth, it brings comparisons into focus from traditional OD to the less linear and less 'planned' complex, rapid change world. It is also well-researched and loaded with practice implications for the OD and HR fields." * David W. Jamieson, Ph.D, Editor-in Chief, Organisation Development Review *"This is my only go to book to guide me through all phases of large complex change programmes. It is as valuable as it wise and immediately applicable to real work. I have seen first-hand the tangible benefits by applying what is in this book." * Laurence Fitt Vice President, GSK *"As the unprecedented situations of recent years become the new normal, practitioners in the transformation business are looking for vital tools to help them with the task. With its coherent approach towards OD, this book will be an ideal aid. It will inspire students and practitioners who want to become transformative leaders. Its caring and supportive messages will help them and their clients navigate through the many challenges they may encounter as they bring about change. As a Vice President of IODA (International Organization Development Association and the OD Association in Japan), I know this book will inspire our members and other readers a real love for OD and courage to make the journey of change itself." * Ken Nishikawa, Konan University Center for Education in General Studies *"Organization development is needed now more than ever, and professionals in the HR function need to understand how OD works. In this practitioner-friendly book, Mee-Yan and Linda make the most of their broad experience to build out the necessary competencies and promote sustainable organization change." * Chris Worley, Research Professor of Management, Pepperdine Graziadio School of Business *Table of Contents Section - ONE: A practitioner’s guide for Organization Development; Section - Section 1: OD history and theory overview; Section - 01: What is OD? Its brief history; Section - 02: Theories and practices of OD: a theory overview; Section - Section 2: OD cycle of work; Section - 03: Theories and practices of OD - the OD cycle and the entry and contracting phase; Section - 04: Theories and practices of OD - the diagnostic phase; Section - 05: Theories and practices of OD - the intervention phase; Section - 06: Theories and practices of OD - the evaluation phase; Section - Section 3: OD and change; Section - 07: Living at the edge of chaos and change; Section - 08: Back-room and front-room change matters; Section - 09: Can behavioural change be made easy?; Section - Section 4: The Organization Development practitioner; Section - 10: The Organization Development practitioner; Section - 11: Power and politics in Organization Development; Section - Section 5: Additional thoughts; Section - 12: What is an organization? What is organization health?; Section - 13: How to build up your presence and impact on organization life; Section - TWO: HR in relation to OD: theory and practice; Section - 14: HR in relation to OD; Section - 15: Organization Design; Section - 16: Transformation and culture change; Section - 17: Building organizational agility and resilience; Section - 18: A culture conducive to innovation and learning; Section - 19: Building the context for employee engagement; Section - 20: Developing effective leadership; Section - 21: Postscript – towards a better tomorrow; Section - 22: References and further reading; Section - 23: Index

Read more less

Book SynopsisMaking learning and development (L&D) content inclusive and accessible for everyone is not only a good thing to do, it's the right thing to do. Designing Accessible Learning Content provides evidence-based advice on designing digital learning content that ensures all learners are included and are therefore able to perform to their full potential. This is a practical guide on accessibility for anyone involved in the design, creation, development or testing of online learning content. It provides detailed guidance on how to meet the Web Content Accessibility Guidelines making it essential reading for L&D professionals, instructional designers and course developers who need to comply with legal accessibility requirements. Using the author's 'eLearning Accessibility Framework', Designing Accessible Learning Content demystifies sometimes complex technical accessibility standards and provides an easy to follow contextual framework uniquely designed for learning content created using any authoring tool. This book also demonstrates how creating accessible learning content can improve usability and provide the best possible learning experience for everyone. In addition, it offers essential background information such as a focus on disability, an overview of assistive technology and an exploration of the case for digital accessibility. This guarantees that L&D professionals have the vital background knowledge they need to make sense of accessibility before they begin practically applying the principles. With online checklists, learner case studies, and industry perspectives, Designing Accessible Learning Content is an essential handbook for all L&D professionals seeking to harness the benefits of accessibility in order to improve their learning content for everyone.Trade Review"Every eLearning designer needs this book on their desk! So much of the accessibility guidance out there is written for programmers and assumes you are creating websites. Finally, we have a resource just for us. This book will save you countless hours of frustratingly confusing research. Susi Miller's masterful reference guide on eLearning accessibility demystifies everything from why accessibility matters all the way down to complying with each individual WCAG standard. Complete with clear language explanations and helpful screen captures, you'll finally have the answers you've been searching for." * Diane Elkins, Co-owner, Artisan E-Learning and E-Learning Uncovered *"This is an invaluable guide for L&D practitioners giving the how and why of making learning content accessible. It brings together an extensive range of resources and practical advice in one place and will likely become a standard work in our field." * Donald H Taylor, Chair, Learning Technologies Conference *"Susi Miller combines her own and others' lived experience into an empathy-fueled work that creates clarity and removes barriers for anyone seeking to understand how to produce accessible learning content and why. Her book has a compelling and comprehensive approach to digital accessibility and disability inclusion, which really brings the subject to life. This is recommended reading for any professional producing digital content." * Michael Vermeersch, Digital Inclusion Lead, Microsoft *"I know from working with Susi Miller through the eLearning Network that she is not only passionate about accessibility in eLearning design but also extremely knowledgeable about what is required by those of us creating eLearning. It comes as no surprise that she's made this book accessible in the way she's structured it and the language she uses! This will surely become a must-read for all eLearning professionals; after all, making better learning experiences for all learners is what we are (or should be) all about!" * Joan Keevill, Director, Designs on Learning, and Chair of the eLearning Network *"I wish I had this book when I started working with accessible eLearning. Susi Miller does a fantastic job of showing why eLearning professionals need to ensure that their training needs to be accessible, while also providing, through the eLearning accessible framework that she proposes, a practical way of making it happen. I'm looking forward to putting what I learned here into practice and recommending the book whenever I'm discussing eLearning and accessibility." * Kevin Gumienny, Senior Consultant, Guidehouse *"Digital accessibility can be a tough and technical subject to tackle, but Susi has broken down complex guidelines and carefully brought them to life through using her personal learning journey, practical examples and how-to illustrations. It is an essential read for any eLearning practitioner." * Grant Broome, Digital Inclusion Strategist and Director, DIG Inclusion Ltd. *"Designing Accessible Learning Content is a unique and much-needed resource for L&D practitioners struggling with the complexities of eLearning accessibility. The wealth of background knowledge it provides, combined with practical frameworks, clear explanations and examples make this a vital handbook for anyone who believes that designing inclusive learning content is the right thing to do." * Dr Nasser Siabi OBE, CEO, Microlink PC *"Before instructional designers understand how to develop accessible eLearning, they often fall back on providing a written course transcript. However, armed with modern eLearning authoring tools and the information found in this book, author Susi Miller suggests that 'as eLearning professionals become more familiar with designing accessible content, they find ways of making all learning content inclusive without needing to provide accessible alternatives' (emphasis mine). If you aspire to develop universally accessible eLearning, look no further than this comprehensive, plain-language guide." * Chris Willis, Director of Product, Lectora, eLearning Brothers *"At a time where everything is changing, acquiring new skills is of paramount importance. Now more than ever learning is being delivered online and remotely. If we want everyone to have an equal chance of acquiring new skills, learning content needs to be accessible. In this book, Susi Miller demystifies and explains what learning and development professionals need to know in order to make their content work for the widest possible learner base. The work recognizes the difference between standard web content and learning materials and offers practical and pragmatic advice on accessible content creation." * Neil Milliken, Global Head of Accessibility (Atos Group), Atos *Table of Contents Chapter - 00: Introduction; Section - Part One: Accessibility fundamentals; Chapter - 01: How to use this book; Chapter - 02: Getting started; Chapter - 03: Exploring disability; Chapter - 04: Designing for assistive technology and impairments; Chapter - 05: The case for digital accessibility; Section - Part Two: Accessibility frameworks; Chapter - 06: The WCAG (Web Content Accessibility Guidelines) framework; Chapter - 07: The eLa (eLearning accessibility) framework; Section - Part Three: WCAG 2.1 level A and AA accessibility standards; Chapter - 08: Perceivable; Chapter - 09: Operabl; Chapter - 10: Understandable; Chapter - 11: Robust; Section - Part Four: WCAG 2.1 level AAA and WCAG 2.2 draft accessibility standards; Chapter - 12: WCAG 2.1 level AAA accessibility standards; Chapter - 13: WCAG 2.2 draft accessibility standards; Chapter - 14: Conclusion;

Read more less

Book SynopsisSustainability is an increasingly urgent and important factor in logistics and supply chain management, impacting the whole supply chain lifecycle from product design and development, to supplier management, packaging, transportation, warehousing and distribution. The third volume of the Supply Chain Case Study Collection, the Sustainable and Green Supply Chains and Logistics Case Study Collection contains real-life scenarios from leading companies who are pursuing a sustainability agenda. Cases cover sustainability and 'green' practices in a range of different industries, from food through to manufacturing and construction, and in a variety of organization sizes. They are written by leading international academics and feature cutting-edge research from countries including India, Vietnam, Brazil, China and the UK. By exploring examples of waste reduction, supplier management, the circular economy and cross-industry collaboration, the Case Study Collection focuses on how organizations are currently trying to meet sustainability goals and achieve success in greening supply chains.Table of Contents Chapter - 01: Connecting supply and demand markets in a circular economy – The case of Saica [Desirée Knoppen, EADE Business School]; Chapter - 02: ‘You want it where?’ How a holistic and end-to-end sustainable logistics strategy can inform manufacturing plant location decisions [Erica Ballantyne and Graeme Heron, Sheffield University Management School]; Chapter - 03: The development of a triple bottom line sustainability index for a vertically integrated beef production company [Kim Bryceson, Mohd Mohsin, Geoff Slaughter, The University of Queensland]; Chapter - 04: Green practices in construction supply chains? How a construction company manages and coordinates its green SCM practices [Yiqing Zhao, Ying Xie, Linyi University]; Chapter - 05: Mechanized zones in food regional distribution centres – A sustainability case study [Tony Cragg, Tom McNamara, Ecole Supérieure de Logistique Industrielle]; Chapter - 06: Elevating business processes in sustainable supply chain management – The case of a chocolate supply chain network [Kate McLoughlin, David Lascelles, Sai S Nudurupati, Manchester Metropolitan University]; Chapter - 07: Exploring the inefficiency of medicine delivery processes in the pharmaceutical supply chain (PSC) waste – The case of the UK and Greece [Marina Paplexi, Manchester Metropolitan University]; Chapter - 08: Packaging design and sustainability – The case of the paper packaging supply chain [Nicoleta S Tipi, Elias D Georgakoudis, The Open University Business School]; Chapter - 09: Factors affecting sustainability adoption in small and medium-sized manufacturing enterprises (SMMEs) in Vietnam [Huy Q Phan, Mohammed Saad, Vikas Kumar, Bristol Business School]; Chapter - 10: The circular economy in manufacturing and service solutions – An air compressor company’s ‘air as a service’ [Mira Valkjärvi, Weimu You, Turku School of Economics]; Chapter - 11: Sustainable supplier management at Coca-Cola India – Creating a green ecosystem [Tom McNamara, Irena Descubes, Rennes School of Business]; Chapter - 12: Small and sustainable – The challenges of a small business in the Global South competing in domestic and international markets [Daiane Mülling Neutzling, Frediano da Silva Jales, Breno Mota Fernandes, University of Fortaleza]; Chapter - 13: The circular supply chain – Study of a cross-industry collaboration [Anne Ratsimandresy, Joe Miemczyk, ESCP Business School]; Chapter - 14: The cargo-partner iLogistics Center – A warehouse made completely out of wood [Milan Lani, Alan Zalas, cargo-partner]; Chapter - 15: ‘What is the impact of your company on the world?’ Developing changes towards supply chain sustainability [Ana P Ferreira Alves, Minelle E Silva, Excelia Business School]

Read more less

Book SynopsisSHORTLISTED: Business Book Awards 2022 - International Business Book category CATEGORY SILVER WINNER: Axiom Awards 2022 - Business Commentary Category The greatest challenge facing leaders is activating and actioning purpose based brands to the people who matter inside the company and out. Recent statistics prove that more than 87% of consumers would purchase a product because a company advocated for an issue they cared about, and more than two-thirds would refuse to do so if the company supported an issue contrary to their beliefs. We live in an age of activism - the conscious consumer is more socially aware than ever before, and this is reflected in their buying habits. Yet, activism on behalf of brands is lagging. While many claim to be 'purpose driven', far too often this purpose is relegated to a plaque above the CEO's desk, and never goes any further. Or, worse, the 'purpose' is transparently used as a marketing ploy, but never acted upon in any real way. Activate Brand Purpose shows readers how to transform their brand's purpose into meaningful action by sparking a company wide cultural movement, beginning internally and permeating externally. Regardless of whether your purpose is lofty and socially conscious, or all business, focus on galvanizing people, and they will respond if you can prove that you care about that purpose, and that you're working to realize it, rather than simply chasing the next dollar. This book contains a clearly explained, proven framework that will make this happen.Trade Review"Don't just babysit your brand. Honour and activate your brand to fit the environment." * Steve Wozniak, Co-founder, Apple *"We're living in a world that requires leaders to think differently and create a new playbook for operating. There's never been a more important time to lead with purpose and learn from experts like Scott Goodson and Chip Walker." * Hans Vestberg, Chairman and CEO, Verizon *"Chip Walker and Scott Goodson tackle the toughest part of any purpose journey, which is also the most important one: How to convert wonderful words of a purpose statement into actual behaviour. A must-read for anyone wanting to make sure their purpose work truly connects and drives enduring change." * Amy Fuller, Global Chief Marketing and Communications Officer, Accenture *"This book identifies a fundamental problem facing companies today: How to not merely talk about purpose but actually do it." * Ranjay Gulati, Professor, Harvard Business School *"It's no wonder business leaders are drawing their focus to how company purpose can play a larger role in their organization. They see that creating value for all stakeholders and society at large - not just financial gain for shareholders - means doing more. Done well, many are finding that doing good can also add to the bottom line, and the recommendations within this book share insight on how to activate on this now." * Matthew Lieberman, Chief Marketing Officer, PwC *"The purpose economy is upon us. This book puts forth a new competitive advantage, 'Movement Thinking', as a way to activate purpose for the people who matter inside and outside your company." * Anand Mahindra, Chairman, Mahindra Group *"Purpose unlocks the power of marketing to drive business growth. This book is a blueprint for its execution." * Susan Johnson, CMO, Prudential *"We can only solve the problems confronting society today - inequality, social injustice, sustainability, polarization - if businesses play a key role. And businesses can only play a role when they lead with purpose. To activate your credible purpose, read this book." * Susan Fournier, Dean, Boston University Questrom School of Business *Table of Contents Chapter - 00: Introduction; Chapter - 01: A call to arms – How to activate purpose with Movement Thinking; Chapter - 02: The business case for activating purpose; Chapter - 03: Moving to Movement Thinking; Chapter - 04: Change the company with a movement, not a mandate; Chapter - 05: Movement Inside – Galvanizing the people that matter inside your brand; Chapter - 06: Movement Outside – New marketing, branding and advertising for a new customer culture; Chapter - 07: Purpose Power Index – New winners and laggards; Chapter - 08: How movement increases a merger’s chances of success; Chapter - 09: How Movement Thinking fosters collaboration; Chapter - 10: Mahindra Rise – A decade of movement; Chapter - 11: How to be a galvanizer;

Read more less

Book SynopsisSHORTLISTED: Business Book Awards 2022 - International Business Book category CATEGORY SILVER WINNER: Axiom Awards 2022 - Business Commentary Category The greatest challenge facing leaders is activating and actioning purpose based brands to the people who matter inside the company and out. Recent statistics prove that more than 87% of consumers would purchase a product because a company advocated for an issue they cared about, and more than two-thirds would refuse to do so if the company supported an issue contrary to their beliefs. We live in an age of activism - the conscious consumer is more socially aware than ever before, and this is reflected in their buying habits. Yet, activism on behalf of brands is lagging. While many claim to be 'purpose driven', far too often this purpose is relegated to a plaque above the CEO's desk, and never goes any further. Or, worse, the 'purpose' is transparently used as a marketing ploy, but never acted upon in any real way. Activate Brand Purpose shows readers how to transform their brand's purpose into meaningful action by sparking a company wide cultural movement, beginning internally and permeating externally. Regardless of whether your purpose is lofty and socially conscious, or all business, focus on galvanizing people, and they will respond if you can prove that you care about that purpose, and that you're working to realize it, rather than simply chasing the next dollar. This book contains a clearly explained, proven framework that will make this happen.Trade Review"Don't just babysit your brand. Honour and activate your brand to fit the environment." * Steve Wozniak, Co-founder, Apple *"We're living in a world that requires leaders to think differently and create a new playbook for operating. There's never been a more important time to lead with purpose and learn from experts like Scott Goodson and Chip Walker." * Hans Vestberg, Chairman and CEO, Verizon *"Chip Walker and Scott Goodson tackle the toughest part of any purpose journey, which is also the most important one: How to convert wonderful words of a purpose statement into actual behaviour. A must-read for anyone wanting to make sure their purpose work truly connects and drives enduring change." * Amy Fuller, Global Chief Marketing and Communications Officer, Accenture *"This book identifies a fundamental problem facing companies today: How to not merely talk about purpose but actually do it." * Ranjay Gulati, Professor, Harvard Business School *"It's no wonder business leaders are drawing their focus to how company purpose can play a larger role in their organization. They see that creating value for all stakeholders and society at large - not just financial gain for shareholders - means doing more. Done well, many are finding that doing good can also add to the bottom line, and the recommendations within this book share insight on how to activate on this now." * Matthew Lieberman, Chief Marketing Officer, PwC *"The purpose economy is upon us. This book puts forth a new competitive advantage, 'Movement Thinking', as a way to activate purpose for the people who matter inside and outside your company." * Anand Mahindra, Chairman, Mahindra Group *"Purpose unlocks the power of marketing to drive business growth. This book is a blueprint for its execution." * Susan Johnson, CMO, Prudential *"We can only solve the problems confronting society today - inequality, social injustice, sustainability, polarization - if businesses play a key role. And businesses can only play a role when they lead with purpose. To activate your credible purpose, read this book." * Susan Fournier, Dean, Boston University Questrom School of Business *Table of Contents Chapter - 00: Introduction; Chapter - 01: A call to arms – How to activate purpose with Movement Thinking; Chapter - 02: The business case for activating purpose; Chapter - 03: Moving to Movement Thinking; Chapter - 04: Change the company with a movement, not a mandate; Chapter - 05: Movement Inside – Galvanizing the people that matter inside your brand; Chapter - 06: Movement Outside – New marketing, branding and advertising for a new customer culture; Chapter - 07: Purpose Power Index – New winners and laggards; Chapter - 08: How movement increases a merger’s chances of success; Chapter - 09: How Movement Thinking fosters collaboration; Chapter - 10: Mahindra Rise – A decade of movement; Chapter - 11: How to be a galvanizer;

Read more less

Book SynopsisDon't just be a good manager... be an even better one. For current and aspiring managers alike, this bestselling handbook from expert author Michael Armstrong provides a whistle-stop tour of the skills and techniques you need to succeed. With a focus on practical application, you will be guided through four crucial areas of management: -Managing people -Management activities and processes -Management personal skills -Business and financial skills How to be an Even Better Manager has sold over 170,000 copies worldwide and been translated into 17 languages. Fully revised and updated, this 11th edition covers all the skills an excellent manager needs, and now includes brand new case studies to ensure you will be equipped for the modern world of management. From resolving conflict and boosting your confidence to engaging your team and improving their performance, with this trusted and popular guide you won't just be good - you'll be an even better manager.Trade Review"A practical and straightforward guide to successful management, written with the benefit of over 30 years' experience." * Business Executive *"Those with managerial responsibilities will find this a useful guide to keep on their shelves and dip into for background material and guidance on a range of business topics." * Business Franchise *Table of Contents Chapter - 01: How to be a better manager; Section - ONE: Managing People; Chapter - 02: How to treat people right; Chapter - 03: How to motivate people; Chapter - 04: How to engage people; Chapter - 05: How to be a better leader; Chapter - 06: How to build teams; Chapter - 07: How to manage performance; Chapter - 08: How to help people learn and develop; Chapter - 09: How to handle difficult situations with people; Section - TWO: Management Skills; Chapter - 10: How to organize; Chapter - 11: How to coordinate; Chapter - 12: How to plan and prioritize; Chapter - 13: How to control; Chapter - 14: How to delegate; Chapter - 15: How to make things happen; Chapter - 16: How to manage your boss; Chapter - 17: How to manage change; Chapter - 18: How to manage conflict; Chapter - 19: How to deal with office politics; Chapter - 20: How to manage a crisis; Chapter - 21: How to manage projects; Chapter - 22: How to manage time; Section - THREE: Personal Skills; Chapter - 23: How to persuade; Chapter - 24: How to negotiate; Chapter - 25: How to make meetings a success; Chapter - 26: How to aim high; Chapter - 27: How to solve problems and make decisions; Chapter - 28: How to be creative and innovate; Chapter - 29: How to conduct a selection interview; Chapter - 30: How to be interviewed for a job; Chapter - 31: How to communicate; Chapter - 32: How to listen; Chapter - 33: How to make effective presentations; Chapter - 34: How to write reports; Chapter - 35: How to be strategic; Chapter - 36: How to think clearly; Chapter - 37: How things go wrong and how to put them right; Section - FOUR: Business and Financial Management; Chapter - 38: How to be business-like; Chapter - 39: How to make a business case; Chapter - 40: How to budget;

Read more less

Book SynopsisThere's no such thing as a pre-set path to career success. Following the footsteps of others can only get you so far - and for women, there are often additional obstacles. But what if you could design your own path to your career goals? What if you could Make Your Own Map? Based on material from the popular Women Transforming Leadership course from Saïd Business School, University of Oxford, Make Your Own Map will help you develop a resilient and aspirational strategy for your career - whatever your starting point. Effective methods of strategic planning have been tried and tested in the corporate business world, and this book shows you how to repurpose those methods for yourself, even if you're not in the corporate world. Packed with strategic tools and practical exercises, this book will help you: -Assess and define your career goals -Make a plan -Implement your plan to find the work that fits your needs, your skills, and your direction. With your best career as the goal, this book will help you forge your own path and Make Your Own Map.Trade Review"Make Your Own Map is an absolute gift - to yourself, to your best friends, to your mentees. It is the guide I've being searching for when trying to help others define their journey and their destination. Kathryn Bishop's application of corporate strategy at an individual level not only facilitates an effective, adaptable and practicable "strategy for you", it also details the real-world implementation and experimentation necessary to realise your strategic purpose. Applicable to all, but mindful of the particular work-home challenges women may face during the evolution of their career, this is a guide to read with relish - and revisit!" * Dr Katherine Leivesley, Managing Counsel, Kingfisher Plc. *"Wonderfully practical and easy to read - I wish I had had this book when I made a fairly radical transition from one career into another, and I'm glad to have it now. The book is elegantly structured and the different stages introduced with great clarity, alongside carefully curated case studies to aid understanding. Kathryn Bishop's many years' experience gives her a calm and authoritative voice to guide the reader through the many and various models and ideas that help define purpose and success and lead towards real-world solutions. This is a book for busy women who crave focus and strategic insight in order to plan ahead - definitely one for the knapsack as you navigate your way through your (working) life." * Phyllida Hancock, Senior Programme Director, Olivier Mythodrama, and freelance facilitator and coach *"Whether you are lost, having to re-route because of an obstacle or just checking you are on the right path to reach your destination, everyone needs a map. This book is packed with clear guidance, useful exercises and thought-provoking case studies which are particularly designed for women managing their busy lives and juggling the multiple demands on their time." * Jan Cameron, Civil Service Commissioner *"Not only has the content in this book been life changing for me, but I have led multiple clients through the exercises that Kathryn Bishop teaches in this book and each one has found them immensely helpful. For any person who finds themselves at a bit of a crossroads professionally, the context, teachings and case studies in this text have the ability to help you get unstuck and move from the passenger side to the driver's seat of your life. This is a must read for any woman looking to intentionally uplevel their career." * Amy Young, Founder and CEO, Redefine Possibility, Head of Coaching and Enterprise, Swayworkplace, Certified Career Coach and Former Head of Global Partnerships, Google *"What a fantastic guide to plotting and navigating your career. Straightforward, easy to follow, and just the right mix of the strategic and the tactical. As our working lives get longer and many of us will have more than one career, this guide will help (any/every) woman plot her course. Having a career map will ensure that no matter the detour, one will always know that a temporary setback is not a "dead-end", and be able to navigate a way through and continue on the path to one's goals. That's a very powerful thing to be able to do. The examples of other women's journeys in the book are inspirational and make it real." * Sarah Laessig, Portfolio Non-Executive Director *"A gamechanger! Practical, easy-to-follow, and 100% customizable to where I was in my life. This book will help any woman navigate the next steps in her career with clarity and focus. Kathryn Bishop understands the many roles that women juggle and why they need a book just for them. Her advice is based on years of research and practical experience coaching women on their careers. You can apply corporate strategy techniques to your life and ambitions, and this book shows you how." * Robyn Tingley, CEO, Glasssky Inc *"Create your own map is a companion style of book for women wanting to chart their career path. I can imagine in years to come hundreds of women with tatty worn copies in handbags everywhere, like a trusted friend, as the book is used repeatedly to refresh, remind and re-discover fantastic tools that helped them map their personal success story. It has helped me and I have relished reading it." * Hayley Monks, Director, Think Inspire & Create Ltd *"This book is simply refreshing with practical frameworks and models to assist you to navigate the different phases in your career. This process will ensure you come to a resolution about what success looks like for you and the steps that you need to take to get there. I found the book provided examples so that you don't feel alone in this balancing act of life. This book will certainly be a "go to" for me and having Kathryn Bishop explaining the process is like listening to your best friend." * Derinda Brown, Director, Mastercard, Asia Pacific *"Kathryn Bishop is a tour de force and learning from her and her experience is a privilege. She brings real-life perspectives to her teaching and I have found her to be relevant, balanced and empathetic to all points of view while helping to shape the individual story and actions. Her book carries the same trademark. Teacher, mentor, friend, colleague and coach - all wrapped into one for the best advice and practical strategies for YOU!" * Jhumar Johnson, Director, Vice Chancellor's Office, The Open University *Table of Contents Chapter - 00: Introduction – what this book covers, why it will help, and how to use it; Chapter - 1: Devising a strategy for you – the Strategy Triangle; Section - ONE: Examining the past and present to plan for the future; Chapter - 2: How you got to where you are now – your Journey Map; Chapter - 3: What is working well right now – your Personal Dashboard; Section - TWO: Envisaging your future – four different approaches; Chapter - 4: The work that matters most to you – the Ikigai model; Chapter - 5: The purpose you serve – the story of you; Chapter - 6: Organizing your working life – your life architecture; Chapter - 7: What’s worth developing – the Strengths model; Section - THREE: Making strategy real; Chapter - 8: Making a career transition – the Product/Market matrix; Chapter - 9: Turning your new strategy into action – planning and experimenting; Chapter - 10: Getting under way – tactics for taking action; Chapter - 11: References; Chapter - 12: Further reading;

Read more less