Description
Book SynopsisPersonal relationships are the real bedrock of long-term success in any business and any industry. But in today''s global economy, forging bonds across cultural divides requires a heightened level of sensitivity. In You Can''t Lead with Your Feet on the Desk, the leader of Marriott International Lodging, Ed Fuller, delivers real-world advice on how to connect with, manage, and do business with people in any culture, including employees, suppliers, and customers who often have roots in other cultures. Fuller, who grew Marriott''s international business from sixteen hotels in six countries to 400 properties in seventy countries, explains how to navigate cultural nuances and language differences, unfamiliar geography, and frustrating bureaucracy. Building trust, shared values, and commitment to a business partnership is harder in cross-cultural situations, but it can and must be done if you want to be successful in today''s world.
No matter the country or community, relat
Trade Review
"...It's a compelling read...makes some interesting points about doing business in emerging economies." (Management Today, July 2011)
Table of ContentsForeword J.W.Marriott vii
Acknowledgments xi
1 Ditch the Desk 1
2 The Value of Values 23
3 To Respect Is to Inspire 43
4 Trust Must Be Earned 67
5 Learn to Communicate 95
6 Lead from the Front 117
7 The Past Lives On 137
8 Cultivate Your Connections 159
Afterword 183
About the Author 187
Index 191
