Description
Book SynopsisWorking with Problem Faculty
When asked to name their number one concern and problem, department leaders overwhelmingly said that it was dealing with difficult people. Now R. Kent Crookston draws on the wisdom of seasoned department chairs, the academic literature, and his own experience as a department head and dean to shed new light on this perennial problem. Working with Problem Faculty outlines a practical six-step process that aims at improving an entire department and charts a clear course for dealing with problem faculty by
- Clarifying values and expectations
- Following policy
- Building trust with colleagues
- Evaluating yourself and your perceptions
- Listening
- Taking appropriate action
By following these six steps, department chairs are able to challenge problem faculty with consideration, confidence, and effectiveness.
Anyone seeking practical help in dealing with difficult people
Table of Contents
Problem Faculty: The Number One Concern of America’s Academic Chairs 1
Part One The Six Steps
1. Step 1: Clarify Values and Expectations 11
2. Step 2: Follow Policy 27
3. Step 3: Build Trust with Colleagues 37
4. Step 4: Evaluate Yourself and Your Perceptions 53
5. Step 5: Listen 69
6. Step 6: Take Effective Action 87
Part Two Tough Questions
7. What About the Chronic Poor Performer? 113
8. What About the Passive-Aggressive Colleague? 121
9. What About Bullies? 131
10. What About the Problem Characters Who Emerge During Times of Change? 149
11. What About the Psychologically Impaired? 163
Carolyn Oxenford and Sally Kuhlenschmidt
Conclusion 191
Appendix A Sample Vision and Mission Statement 193
Appendix B Sample No-Bullying Policy 199
Appendix C Faculty Behaviors That May Suggest a Mental Health Problem 203
Acknowledgments 211
The Author 213
Index 215
