Description
Book SynopsisA Marxist investigation into the forms of resistance occurring in the UK call centre today
Trade Review'A sharp reminder of the difficulties faced by call-centre workers'
-- Financial Times
'Jamie Woodcock shows us what call centres can tell us about bleakness and resistance in the modern workplace'
-- VICE
'Jamie Woodcock's brilliant insider account of life in a British call-centre reveals the dirty realities of digital capitalism ... a book that is sure to become a classic'
-- Peter Fleming, author of The Mythology of Work (Pluto, 2015)
'In this urgent and incisive study, Woodcock identifies the imposing challenges to organising against exploitation in conditions of atomised precarity, while also giving us precious glimpses of what a counter-offensive against capital might look like. A masterful lesson in how sociology can serve both to interpret and change a world of labour under the pall of austerity'
-- Alberto Toscano, Reader in Critical Theory, Department of Sociology, Goldsmiths, University of London
'Woodcock knows not only his theory but his subject inside out. There's casualisation, cruelty and regimentation, but also subversion, and his focus on employee resistance offers a flicker of hope'
-- Times Higher Education
'Everyone should read Jamie Woodcock's book'
-- Manchester Review of Books
'A theoretically sophisticated and empiracally rich account of what it is like to work in a call centre'
-- Red Pepper
Table of ContentsAcknowledgements
1. Introduction
2. Working in the Call Centre
3. Management
4. Moments of Resistance
5. Precarious Organisation
6. Conclusion
Notes
References
Index
