Description
Book SynopsisHailed by PMA, the Independent Book Publisher''s Association, as a business breakthrough and one of the thirty best business books of the year by Soundview, the first edition of Working Relationships set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work.
Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success.
Trade ReviewWhether one is at the bottom, middle, or top of the workplace hierarchy, anyone who works for a living will find the information to be of vital importance. * ForeWord *
Thirty exercises, readable case studies, and pull-out quotes from the text make this the kind of book you can’t help learning from. * Books24x7.com *
Some commonsense talk about issues that, unaddressed, can undermine the performance and productivity of your employees and your company. * Soundview Executive Book Summaries *
Offering practical advice on how to diplomatically solve interpersonal problems. * Orange County Register *
A good book to read and re-read. * Ethical Management *
Highly recommended for anyone who can't seem to get ahead and cannot figure out why. * The Midwest Book Review *
Insightful, easy-to-read book offering proven methods by which individuals can enhance their relationships and effectiveness at work. * Choice *
The book functions as a workshop in written form. Most of the exercises are short and easy to complete, and a list of the exercises and tools follows the book's table of contents for easy reference. * Business Book Review *
This is a book for anyone looking to conquer the emotionally charged roadblocks that so often hinder success. * T&D *
Table of ContentsEmotional Intelligence and Relationships at Work; Working Together; Why Sheer Brainpower Doesn't Guarantee Success; The Personal Challenges of Working Relationships; Working with Friends and Colleagues; The Challenge of Conflict; When Behavior Falls Short of Good Intentions; When You Are Your Own Worst Enemy; Taking the Mystery out of Team Development; Building Teams and Professionalizing Conflict; Participating in Decision Making; Developing Influence and Making Things Happen; Emotional Intelligence: Putting It All Together; Preparing for Challenging Conversations; Managing the Conversation for Raising Issues; Work, Life, and Personal Fulfillment; Living Up to Your Aspirations; Deepening Your Relationships.
