Description
Book SynopsisThis book provides a much needed general introduction to one of the major challenges of modern healthcare service. It is the only book solely devoted to the ever-growing concern of violence and aggression in the healthcare environment. Violence and Aggression in the Workplace has been designed specifically for healthcare staff and is based on the national guidelines and current thinking around the management of violence and aggression within healthcare. Practical and easy to read, the book offers ways to reduce the risk of violence and aggression within the workplace through prevention and active management strategies. It contains a number of activities to help structure thinking around the topic and is perfect for use by individuals or teams. All healthcare staff, including those in healthcare administration, will find the guidance invaluable.
Trade Review"'Aimed at all healthcare staff that may have cause to come into contact with the patient or their family, including reception staff and those that deal with complaints. It is designed to reflect good practice which is in use throughout the NHS and other organisations to help protect healthcare staff from the risk that is violence and aggression.' Paul Linsley, in the Preface"
Table of ContentsViolence and aggression. Theories of aggression. Managing violence and aggression: risk reduction and prevention. Managing an aggressive incident. Staff support. Special considerations: care in the community. Special considerations: gender, violence, health and healthcare. Special considerations: legal issues.
