Description
Book SynopsisThis will be the first book devoted completely to task analysis. In a practical manner, the authors focus on the methodologies behind the task analysis. Every step of the process will be covered in detail with tons of figures and example products. Check lists and forms are provided so the reader can use them in their own testing procedures.
Table of ContentsPreface xi
About the book xiv
Acknowledgments xviii
Chapter 1: Introducing User and Task Analysis for Interface Design 1
Part 1: Understanding the Context of User and Task Analysis 21
Chapter 2: Thinking about Users 23
Chapter 3: Thinking about Tasks 51
Chapter 4: Thinking about the Users' Environment 91
Chapter 5: Making the Business Case for Site Visits 111
Part 2: Getting Ready For Site Visits 127
Chapter 6: Selecting Techniques 129
Chapter 7: Setting Up Site Visits 155
Chapter 8: Preparing for the Site Visits 193
Part 3: Conducting the Site Visit 241
Chapter 9: Conducting the Site Visit—Honing Your Observation Skills 243
Chapter 10: Conducting the Site Visit—Honing Your Interviewing Skills 273
Part 4: Making the Transition from Analysis to Design 295
Chapter 11: Analyzing and Presenting the Data You Have Collected 299
Chapter 12: Working toward the Interface Design 345
Chapter 13: Prototyping the Interface Design 375
Chapter 14: User and Task Analysis for Documentation and Training 405
Bibliography 439
Appendix A: Template for a Site Visit Plan 447
Appendix B: Resources 455
Appendix C: Guidelines for User-Interface Design 457
Index 479
