Description
Book SynopsisIn todaya s constantly changing economy, corporate success has never been more dependent on the contribution of first--rate people, who give more than merely adequate performance at work and in turn, trust has become a topic of considerable importance within organizations.
Trade Review"..This is a thoughtful and important book by an experienced manager...vividly demonstrates the effects of low and high trust on company performance." (Director, December 2001)
Table of ContentsPreface.
Introduction: The Value of Trust
PART I.
Trust at Work and the Cost of Low Trust
Trust as an Equity
Releasing Energy: An Investment in Social Capital
Releasing Value: An Investment in Learning and Alignment
PART II.
Enlarging the Scope for Change: ICL/D2D-- Creating a High-trust Firm
Sacrificing Trust: Too Much Change Too Fast at The Service Company
Poor Communication and Uncertain Boundaries Impact on Trust at Autopart
Poor Communication and Low Trust at The Engineering Company
A Culture That Would Not Change at Aerco
The Defence Company: Structured Change in Production but Less Commitment
PART III.
Collaborative Capital and Client Loyalty in Investment Banks
The Trusted Leader and Releasing the Energy to Win
Index
