Description
Book SynopsisCovers the specifics of each aspect of transplant administration, providing information that will enable new administrators to quickly master essentials, help more seasoned administrators evaluate and improve their programs, and provide a knowledge base, focused on best-practices in light of regulatory requirements.
Table of ContentsList of Contributors, vii
Preface, xi
Acknowledgments, xv
About the Companion Website, xvii
1 Organ Allocation: NOTA, the OPTN, and Policy Development, 1
Kenneth Andreoni and Ciara Samana
2 Organizational Structures, 17
Lisa Norris
3 Human Resources, 27
Lisa Norris
4 Clinical Services, 39
Lisa Norris
5 Regulatory and Compliance Issues, 51
Marguerite Brown
6 Transplant Finance, 75
Lisa Norris
7 Managed Care Contracting, 97
Mindy Scharlin
8 Quality Assessment and Performance Improvement, 115
Lisa Norris
9 Transplant Information Management and Transplant Information Systems, 129
Lauren E. Kearns
10 Strategy and Marketing, 155
Lisa Norris
11 Managing and Leading the Transplant Enterprise, 171
Lisa Norris
Appendix 1 Human Resources: Lists of Transplant Staff Duties, 181
Appendix 2 Human Resources: Medical/Surgical Director Job Description, 191
Appendix 3 Human Resources: In-Patient Transplant Coordinator Orientation, 195
Appendix 4 Human Resources: Post-Transplant Coordinator Orientation, 199
Appendix 5 Human Resources: Pre-Transplant Coordinator Orientation, 201
Appendix 6 Human Resources: Transplant Social Work Orientation, 203
Appendix 7 Regulatory and Compliance Issues: Surveyor Worksheet—Organ Transplant Program Quality
Assessment and Performance Improvement, 207
Appendix 8 Transplant Finance: Kidney Organ Procurement Rates for 2013, 217
Appendix 9 Managed Care Contracting: UNOS RFI Example, 219
Appendix 10 Managed Care Contracting: Sample Letter to Claims Department, 223
Appendix 11 Managed Care Contracting: Sample Managed Care Contract, 225
Appendix 12 Insurance Approval Form, 229
Index, 231
