Description
Book SynopsisThe systems antidote to "poison" personalities in the workplace Most leaders have experienced the frustration and confusion of dealing with an extremely difficult person--an individual who debilitates individuals, teams, and even organizations.
Table of ContentsPart One: Understanding Toxic People and Toxic Environments 1
1. The Human and Financial Costs of Working with Toxic People: Toxic Behaviors are Just the Tip of the Iceberg 3
2. Recognizing the Toxic Personality: It Isn’t as Easy as You Think 21
3. Leader Reactions and Strategies That Typically Don’t Work: Why Identify Strategies That Don’t Work? 43
4. Organizational Culture: How Toxicity Spreads Like an Infection 67
Part Two: The Toxic Organization Change System Model 85
5. Organizational Strategies: Dealing with Toxicity at the Highest System Level 89
6. Team Strategies: Dealing with Toxicity at the Team Level 111
7. Individual Strategies: Dealing with Toxic People One-on-One 151
8. Myths and Truths About Toxicity—and Renewal from a Toxic Environment: How to Move Beyond Toxicity 181
Appendix A: Our Research Methodology 209
Appendix B: National Survey Responses on Toxic Behaviors 215
Notes 233
The Authors 237
Index 239
