Description
Book SynopsisTable of ContentsChapter 1: Total Quality Management: An Overview Chapter 2: Evolution of Total Quality Management Chapter 3: Quality Gurus Chapter 4: Leadership and TQM Chapter 5: Scientific Management Chapter 6: System Approach to Management Theory Chapter 7: Strategic Planning Chapter 8: Cost of Quality Chapter 9: Organization for TQM Chapter 10: Customer Satisfaction Chapter 11: Total Employee Involvement Chapter 12: Supplier Partnership Chapter 13: Total Productive Maintenance Chapter 14: Quality Awards Chapter 15: Quality Circles Chapter 16: Fundamentals of Statistics— Part I Chapter 17: Fundamentals of Statistics— Part II Chapter 18: Process Capability Chapter 19: Inward Inspection Chapter 20: Seven Traditional Tools of TQM Chapter 21: The Seven Modern Tools of TQM Chapter 22: Kaizen and Continuous Improvement Chapter 23: 5S Chapter 24: Six Sigma Chapter 25: Lean Management Chapter 26: Failure Modes and Effects Analysis Chapter 27: Reliability Engineering Chapter 28: Business Process Reengineering Chapter 29: Benchmarking Chapter 30: Quality Function Deployment Chapter 31: Quality Loss Function Chapter 32: Design for Quality Chapter 33: Value Engineering Chapter 34: ISO 9000 Quality Systems Chapter 35: ISO 14000 Quality Systems Chapter 36: Terminology Used in Japanese Management Practices
