Description
Book SynopsisItâs the worst sort of surprise: A valued and seemingly happy employee gives his notice. Can you do anything at this point? Probably not. Could you have anticipated the departure and tried to prevent it? Absolutely. Thatâs where this book comes in.
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodicreviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
Written by the retention expert who pioneered the process, The Stay Interview shows managers how to:
- Prepare for the meeting
- Anticipate an employeeâs top issues
- Set realistic expectations from the start
- Respond to difficult questions
- Listen effectively and dig deeper
- Craft a detailed and effective stay plan complete with timeline
- Assess each employeeâs level of engagement, predict potential exits, and communicate results to u
Table of Contents
CONTENTS
1 The Stay Interview | 1
2 Preparing to Conduct Stay Interviews | 11
3 Four Essential Skills | 27
4 Managing the Exchange | 39
5 Developing Stay Plans | 55
6 Closing and Forecasting | 71
7 Avoiding the Thirteen Stay Interview Traps | 87
8 Experienced Managers Tell Their Tales | 97
9 Based on a True Story | 115
Index | 123
