Description

Book Synopsis

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?
Your competitive edge in today''s business environment is in how your customers are treated. If you want to succeed, then it''s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book.
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with ne

The Simple Truths of Service

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    £12.99

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    Order before 4pm today for delivery by Sat 4 Jul 2026.

    A Hardback by Barbara Glanz, Ken Blanchard

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of The Simple Truths of Service by Barbara Glanz

      Publisher: Sourcebooks, Inc
      Publication Date: 06/11/2018
      ISBN13: 9781492675457, 978-1492675457
      ISBN10: 1492675458
      Also in:
      Business strategy

      Description

      Book Synopsis

      The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?
      Your competitive edge in today''s business environment is in how your customers are treated. If you want to succeed, then it''s time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book.
      Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with ne

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