Description
Book SynopsisIn this user--friAndly set of training materials, David Osborne and Victor Colon Rivera give managers and employees advice on how they can apply the principles behind the reinvention revolution that is changing the way government works.
Table of ContentsIntroduction.
Module I: Clarifying Your Purpose.
Principle 1. Customer-Driven Government: Meeting the Needs of theCustomer, Not the Bureaucracy.
Principle 2. Mission-Driven Government: Transforming Rule-DrivenOrganizations.
Principle 3. Anticipatory Government: Prevention Rather ThanCure.
Module II: Enhancing Your Performance.
Principle 4. Results-Oriented Government: Buying Outcomes RatherThan Inputs.
Principle 5. Competitive Government: Injecting Competition intoService Delivery.
Principle 6. Enterprising Government: Earning Rather ThanSpending.
Module III: Shifting Your Locus of Control.
Principle 7. Decentralized Government: From Hierarchy toParticipation and Teamwork.
Principle 8. Community-Owned Government: Empowering Rather ThanServing.
Module IV: Increasing Your Leverage.
Principle 9. Catalytic Government: Steering Rather ThanRowing.
Principle 10. Market-Oriented Government: Leveraging Change Throughthe Market.
