Description
Book SynopsisThe author discusses how business managers can lead with input, consistency and accountability and still succeed in the results-oriented business world.
Trade ReviewOne of the Strategy+Business Best Business Books 2016 in Management Winner of the 2016 Bronze Medal in Operations Management / Lean / Continuous Improvement, Axiom Business Book Awards Honorable Mention for the 2016 PROSE Award in Business, Finance & Management, Association of American Publishers "[In The Process Matters, Brockner] suggests ways managers can include employees in the process while maintaining trust--and keeping the best workers."--BizEd Magazine "[The Process Matters] is packed with examples from organizational settings... but, as Brockner contends, it is also relevant to anyone in an authority position, including parents, educators and politicians."--National
Table of ContentsAcknowledgments vii 1 Introduction 1 2 It's Only Fair 21 3 Making Change Happen: It's All (or at Least Largely) in the Process 53 4 Taking the Process Personally 123 5 For Ethicality, the Process Also Matters 184 6 A High-Quality Process: Easier Said Than Done 233 Appendixes A The Change Implementation Survey 271 B Scoring Guide for the Change Implementation Survey 276 C Measure of Regulatory Focus 278 D Measure of Work Regulatory Focus 281 E Measure of "Openers" 283 F Allport-Vernon-Lindzey Values 284 G Measure of Moral Identity 286 H Measure of Emotional Reappraisal 288 Notes 291 Index of Names 305 Index of Subjects 311
