Description
Book SynopsisThe KM Cookbook serves up a menu of success stories and strategies for organizations wanting to know more about Knowledge Management Standard ISO30401 – whether they intend to pursue certification, or simply seek to use it as a framework to review their existing programme and strategy. Knowledge Management (KM) has been around for over 20 years as a set of tools and methods for connecting, collecting and creating knowledge. Lots has been written, and there are tens of thousands of practitioners out there—in-company specialists and consultants. Unlike Lean, Agile and other business improvement methodologies, KM has never had a single agreed set of tools, or a commercial accreditation or standard. Attending a KM conference can feel a bit like visiting an international street food market! In many ways, the arrival of an internationally agreed standard and vocabulary, imbues fresh professional credibility to the field of Knowledge Management.
Trade Review'Firstly, the KM Cookbook provides valuable practical guidance on how to respond to the new KM standard ISO 30401:2018 Knowledge management systems – Requirements which was published by the International Organization for Standardization (ISO) at the end of 2018...Secondly, the KM Cookbook provides guidance in regard to the “how” of KM in a way that recognises not just the diversity of organisational circumstances, but the distinctive characteristics of knowledge.' -- Bruce Boyes * Real KM *
Table of ContentsTable of Contents
List of illustrations
Introduction
About the book
Explaining the metaphor
Part I A new way to cook?
1 A new kitchen
2 What kind of restaurant?
3 The role of the restaurateur
4 The skilled chef
5 Getting some help: the staff
6 Understanding the ingredients
7 The restaurant critic: what to expect in an audit
8 Planning the menu: the KM Chef’s Canvas
9 The KM chef’s specials: taster menu
Part II Menus to savour
Introduction: how to read the menus
The Americas
10 The World Bank: Knowledge Management and machine learning
— Narrated by Margot Brown and Vivek Sharma
11 Knowledge Management in General Electric: leading-edge communities
— Narrated by Dan Ranta
12 Beyond KM: Collaborating, Learning and Adapting (CLA) in USAID
— Narrated by Piers Bocock and Stacey Young
13 Knowledge Management in Schlumberger: ‘Eureka!’
— Narrated by Susan Rosenbaum and Alan Boulter
14 PROCERGS Brazil: using knowledge and innovation to make government more efficient
— Narrated by Luciana Menezes and José Jaeger
Europe
15 The Olympic Games: Knowledge Management and learning pathways
— Narrated by Chris Payne
16 Médecins Sans Frontières: knowledge without borders?
— Narrated by Robin Vincent-Smith
17 Transport for London (TfL), UK: learning to be world-class
— Narrated by Liz Hobbs
18 Syngenta: leaping into networks and cultural KM
— Narrated by Nicola Thomson
19 Linklaters: knowledge, value-add and innovation
— Narrated by Rachel Manser and Ian Rodwell
20 Defence Science & Technology Laboratory (Dstl), UK: guarding against organisational amnesia
— Narrated by Dominic Davies
21 Financial Conduct Authority (FCA), UK: using knowledge to improve detection
— Narrated by Christine Astaniou
Middle East
22 Creating value in Oman: KM in Petroleum Development Oman (PDO)
— Narrated by Hank Malik
23 Saudi Aramco, Saudi Arabia: identifying, extracting and regenerating the wells of knowledge
— Narrated by Tony Melendez
Asia
24 MAPNA, Iran: the role of KM in designing and implementing world-scale projects
— Narrated by Dr Mohsen Hamedi
KM in mergers and acquisitions – take-away chapter
25 TechnipFMC, France, UK and USA: agile KM in a newly merged organisation
— Narrated by Kim Glover
Endings and beginnings
Appendices
Interview questions
The restaurant critic (Chapter 7)
Knowledge Management in Schlumberger (Chapter 13)
Transport for London (Chapter 17)
Saudi Aramco (Chapter 23)
MAPNA (Chapter 24)
Index
