Description
Book SynopsisCurrently, internationally dispersed teams are commonplace among global companies. Managers are often aware conceptually of the different dimensions of culture, yet struggle to translate these concepts into their daily activities. This book gives managers insight into specific techniques they can use to better manage their intercultural teams and deal with partners, suppliers, and customers from other countries. It gives practical strategies for how to apply popular management models in other cultures.
All intercultural problems initially manifest as communication problems. For this reason, The International Manager starts with practical insight into interpersonal (verbal and non-verbal) communication against a cross-cultural background. The element of culture is added with the introduction of the Hofstede model of culture. The book then applies these frameworks to four key aspects of the manager's responsibilities: managing performance, managing teams, managing change
Trade Review
"When intercultural cooperation gets difficult, the solution is in understanding your own impact on others, instead of trying to change the other person ... a strong book about personal development in a cross-cultural context."—Karola Japke, Deputy CHO, Teijin Ltd.
"Offering a plethora of tips, this book is extremely useful and highly recommended to business professionals."
—Frans van Houten, President and CEO, Royal Philips
"The International Manager provides an insightful and thought-provoking plan for communicating with colleagues across the world."
—Erin Meyer, Professor of Organizational Behavior, INSEAD
"What makes this book so fascinating is that it not only provides leaders and HR professionals a structured and, above all, very practical approach to intercultural dialogue, but it also deals with human behaviors, feelings, and emotions across the world. A perfect mirror for corporate multinationals!"
—Suzanne Bouman, Head of Human Resources & General Services, Roche Diagnostics
Table of ContentsInterpersonal Communication: Taking, Giving, and Sharing Space. When Communication Fails, Break the Pattern. What We Do Not Say: Nonverbal Communication and Emotions. Personal Preferences in Communication. Culture and Its Impact on Communication. Country Cultures: A Classification. Business Culture in Various Countries. Managing Performance. Managing Teams. Managing Change. Managing Negotiations.
