Description
Book SynopsisA must have for all practising and aspiring consultants and strategists, this book covers a wide range of consultancy tools and techniques that are well displayed, well described and well referenced. The tools and techniques are helpfully divided in totwenty recognisable skills sectors within management consultancy fields and specialisms.
The depiction of the content with diagrams aids the process of quick reference and ease of understanding. The tools and techniques can be utilised across the whole range of organisational sectors, both private and public. The purpose is not to short cut formal learning, but to provide easy access to a toolbox' of tried and tested management approaches through a collection of models, tools and occasional brief notes which consultants, managers and scholars can use in a practical way.
Trade Review"A must-have for all practising and aspiring consultants and strategists". (
Government Opportunities, March 2008)
Table of ContentsForeword ix
Introduction xi
Acknowledgements xv
1 Business Planning 1
2 Change Management 13
3 Customer Relationship Management 45
4 Decision Making and Problem Resolution 55
5 Financial Management 83
6 International Management 93
7 Marketing Management 103
8 Organizational Development 125
9 People-Focused Performance Management 139
10 Process Improvement 173
11 Product Management 183
12 Project Management 195
13 Quality Management 211
14 Risk Management 227
15 Strategic Management 243
16 Supply Chain Management 263
17 Time Management 287
18 Undertaking Research 301
19 Working as a Management Consultant 311
20 Workshop Facilitation 333
References 349
Index 355
