Description
Book SynopsisThe name W. Edwards Deming is synonymous with the most insightful views, ideas, and commentary on management and quality control. Referred to as "the high prophet of quality" by the New York Times, Deming was instrumental in the spectacular rise of Japanese industry after World War II and influenced many of the world's most innovative managers in the ensuing decades. His original ideas led directly to the creation of relationships with suppliers and a plethora of quality initiatives.
Now, with The Essential Deming, FordhamUniversity professor and Deming expert Joyce Orsini draws on a wealth of previously unavailable material to present the legendary thinker's most important management principles in one indispensable volume.
The book is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming's overriding message: quality and operations are all about systems, not individual performance; the system has to
Table of Contents
Preface
1. The World Is Being Ruined by Best Efforts
(Best Efforts Without Guidance Lead to Failure)
2. Quality Is Made in the Boardroom
(Only Top Management Can Make the Decisions Necessary to Assure Quality)
3. By What Method?
(How Can We Bring About Improvement?)
4. There Is No Such Thing as Instant Pudding
(Deming’s 14 Points for Management)
5. A System Must Be Managed
(People Are Part of the System)
6. There Is No Substitute for Knowledge
(Information Is Not Knowledge)
7. Management Is Prediction
(Statistical Thinking Is Required)
8. What Happened in Japan?
Index
About the Editor
